Hotels Near Cottonwood Crossing in Irving

I had such high hopes upon making the reservation. I had stayed at the Ritz property in downtown Dallas a few years ago and was blown away. It was such a solid, classy property. They hit all of the right notes for a high end experience from the staff to the room to the restaurant to the bar. Everything was a top notch experience. I am really disappointed to say that Las Colinas misses this mark. . .not just by a little bit but by a lot. It is a former property of a competitor that was purchased and rebranded as a Ritz Carlton. The check in went well. Well trained and professional desk staff. The first disappointment of the two days was walking into the room. Absolutely nothing special about the room. It could have been a Holiday Inn. Small for Dallas standards. As a Bonvoy member, I am used to checking into the room with my name on the television screen as a welcome. The tv said, 'Welcome, Tommie. . ' I am not Tommie. For the price that I paid, I was pretty disappointed with the room size so I thought, 'Oh, maybe they made a mistake and put me in the wrong room.' I called down and told them about the tv message. . . No, I was not in the wrong room. No apology for the wrong name. . .more like a 'oh, my bad!' The one good thing about the room was the bed. A very comfortable king bed. The lighting system in the room was a pretty old 'high tech for its time' system. Multiple lights did not work. However, there seemed to be a short somewhere in the system as one of the lights kept coming on in the middle of the night while sleeping. . bright enough to wake me up both nights at around 3am. We went down to the bar to have a pre-dinner drink and watch some college football that was on a large tv near us. As one game was finishing, we asked the server if they could change it to the next big game coming up on another channel. Instead of changing the channel, he just brought us the remote control and sort of dropped it on the table and kept on walking. We both looked at each other and said 'is this the Ritz?' Service was lacking. . .in a big way. We decided to stay in and eat at the Italian restaurant. It is high end as you'd expect at such a property. The service was very good however the food was average at best. Not a good dinner experience for $162. That was with two glasses of wine. And no meat dishes between the two of us. One other little problem with the room. . .They give you a Nespresso coffee maker which is nice. However, the one in our room was broken. The temperature control in the room is limited to 68 degrees on a/c. Definitely not cool enough for sleeping. An old a/c system that didn't seem to really cool the room down enough. Do not plan on sleeping in. There are no blackout curtains. Just plantation shutters that do not block out the light. I can't imagine staying there on June 22. You'd be woken up by light at 0530. All in all, it is just a fine property if you are paying normal Marriott, Hyatt or Hilton prices. But this is

Great service experience from Brenda Brown and Gabriel Platt!!!! The breakfast was great and Brenda was very nice, Gabriel allowed me to park for a short time in front because it was raining! They treat me very nice and made sure my stay was great!!!!!!!! Thank you so much and keep doing your amazing job!!! See you soon guys!!!

First, I will start out with the pluses. The staff mainly but also convenient location to area. The staff was very friendly and helpful. One of the best staffs I have encountered. Jenn B was especially gracious and a lovely young lady. That is about all I have on that. Now for the negatives. The property in some places is in disrepair. In fact, parts of the ceiling were coming down in the bar area and some fell into the chair right beside me the other night. There are other areas like that in the dining area; actually several of them. Some other things to be aware of: The cupboards in the room were almost bare. 2 paper plates and that was pretty much it. There is no stove in the room but a micro and a mini fridge which was not secure and fell out of the opening when trying to open the door. If you shove it up into the space to prevent that, your knuckles will be scraped up trying to open the door. Also, 2 very small trash cans in the room so any dining you had in there with the remnants there was not enough room for it all after 3 nights of stay. Worst of all would have to be the ”buffet breakfast”. By far the worst I have experienced especially in terms of the selection. See the attached photo especially noting the bananas. Really?? To me these are management/ownership issues as again, the staff was wonderful.

I'm unclear why some poor reviews. We had an excellent experience. Staff were very friendly and pleasant. Shout out to Hannah on the early morning shift. She was a gem. We arrived around 5am and she was outstanding finding us a room at that early hour even though they were full. Note: shuttle only runs after 7am, and you must call to get it. We didn't use cause so early. Uber was around $15. Great amenities including complementary breakfast everyday including premade omelets, Greek yogurt, eggs, bagels, breakfast sandwiches, waffles, drinks. All day coffee and nice fruit flavored water. Very easy free parking. Walmart, McDonalds, and other convenient establishments walking distance. Not much in terms of sight seeing, but very convenient to airport. Nice free small gym, and free pool (didn't use though looked fine). Comfortable newer rooms with kitchens including microwave, even dishwasher large fridge, and full complement of dishes, utensils. Good free wifi and AC. Overall a great experience despite being very full. Never felt rushed and staff very polite and available.

My family was in the area to visit schools. They were very impressed with the construction of the hotel and lay out of the rooms, even the parking lot was nice. Everything was beautiful and very clean. The breakfast buffet was very good too! The location was great! We would certainly stay here again.

Everything was great only wish they had USB ports for chargers in the room.

Marriott Bonvoy Ambassador member and traveling on business. Great hotel and pleasant location. Friendly front desk and my room was upgraded per my Marriott status. Concierge lounge was well maintained and stocked with refreshments. Convenient parking and coffee was pretty good. I’ll stay here again and bring my running shoes next time, there’s a very cool trail around the lake.

Despite the long-standing reputation that accompanies the Hilton brand, I was underwhelmed by this location and its seemingly outdated facilities, rooms, and amenities. Upon check-in, we were directed to our rooms on the back side of the building, only to see a sign asking to purchase daily parking. Whether or not that is for the travelers going to and from DFW or not, still required clarification with the front desk who seemed surprised that “free parking” is advertised online when booking. The rooms are the toughest selling point. The air-conditioning unit worked so effectively that the rooms ran very cold and humid causing damp sheets and mosquitoes to pester my every movements. In fact, the humidity and dusty vents gave my father-in-law a sinus infection. The popcorn ceilings made it appear as if I was booked in an antiquated motel. Lastly, water pressure wasn’t the greatest. Where the rooms and staff lacked, the quick access to the toll roads and the greater DFW area was a huge plus.

At the Westin hotel, Dallas airport, The service was very friendly and the airport bus was fast and fast. The hotel is very clean and comfortable! TV 📺 Subtitles greet the guests daily, so warm! Especially the bed in the room is pillowed, super soft and clean, I have fallen asleep when I meet it! The room facilities are star-rated! But because the Chinese language understands The customs in America seem different. The booking includes two breakfasts plus two dinners, It's just a $10 deduction for dinner. Buffet breakfast, coffee, milk, bread, sweet buns, etc. I can eat. But It's impossible to compare it to the breakfast at the Westin hotel in Shanghai.

Our stay was good. The only problem we had was getting the shuttle - the person who answered the phone to assistance was not helpful. The shuttle took 45 minutes to arrive. After we got to the hotel, everything went smoothly except that they charged us the full rate a second time. I am working with trip.com now to resolve the matter. The hotel itself was very clean and comfortable. Photo of the shop attached to help others find what they are looking for.