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Ugh. Wish we’d read the reviews here first. No love for Diamond members. We couldn’t even get the breakfast voucher without updating something in my husband’s Hilton profile. Then, despite his profile stating that he prefers high floors by the elevator, we got 2nd floor on the opposite end of the hall… in a room that had a smell. Windows were dingy. Room was literally basic, at best. No bottled water either - should have been standard for Diamond members. The cherry on top was no late checkout… not even the 30 minutes other people got! Never mind that my husband is LIFETIME DIAMOND. Not one person at that front desk… either in the afternoon when we checked in or the morning when we checked out was friendly or cared remotely about customer service - they were clearly punching a clock and couldn’t be bothered. Best advice - stay somewhere else! There are plenty of other hotels nearby! My husband has stayed this hotel numerous times in the last hotel for work and will never be back.

Great Stay at Westin! High praise for Sarah! Enjoyed a weekend at Westin in Dallas. Beautiful property, wonderful rooms. Rooms had complimentary water, ice nearby, and a great drink / snack / coffee area in lobby. Great restaurant and by far best pool in area. Concierge lounge was closed but Sarah at front desk checked us in, offered breakfast vouchers for us and was unbelievably friendly and professional all weekend. She took care of us multiple times last weekend. The staff at pool and DJ at pool were fun and engaging. Drinks were great and bonus hot tub. The staff at Mesa Mezcal were also very good. Breakfast was amazing! Parking garage is attached to hotel, very modern decor and a 1 min walk from bars, restaurants, and a few min walk to Toyota Music Factory. Had dinner at Yard House and enjoyed a walk around the lake both evenings. We will definitely return to this Westin.

it's d but it's clean.

I had such high hopes upon making the reservation. I had stayed at the Ritz property in downtown Dallas a few years ago and was blown away. It was such a solid, classy property. They hit all of the right notes for a high end experience from the staff to the room to the restaurant to the bar. Everything was a top notch experience. I am really disappointed to say that Las Colinas misses this mark. . .not just by a little bit but by a lot. It is a former property of a competitor that was purchased and rebranded as a Ritz Carlton. The check in went well. Well trained and professional desk staff. The first disappointment of the two days was walking into the room. Absolutely nothing special about the room. It could have been a Holiday Inn. Small for Dallas standards. As a Bonvoy member, I am used to checking into the room with my name on the television screen as a welcome. The tv said, 'Welcome, Tommie. . ' I am not Tommie. For the price that I paid, I was pretty disappointed with the room size so I thought, 'Oh, maybe they made a mistake and put me in the wrong room.' I called down and told them about the tv message. . . No, I was not in the wrong room. No apology for the wrong name. . .more like a 'oh, my bad!' The one good thing about the room was the bed. A very comfortable king bed. The lighting system in the room was a pretty old 'high tech for its time' system. Multiple lights did not work. However, there seemed to be a short somewhere in the system as one of the lights kept coming on in the middle of the night while sleeping. . bright enough to wake me up both nights at around 3am. We went down to the bar to have a pre-dinner drink and watch some college football that was on a large tv near us. As one game was finishing, we asked the server if they could change it to the next big game coming up on another channel. Instead of changing the channel, he just brought us the remote control and sort of dropped it on the table and kept on walking. We both looked at each other and said 'is this the Ritz?' Service was lacking. . .in a big way. We decided to stay in and eat at the Italian restaurant. It is high end as you'd expect at such a property. The service was very good however the food was average at best. Not a good dinner experience for $162. That was with two glasses of wine. And no meat dishes between the two of us. One other little problem with the room. . .They give you a Nespresso coffee maker which is nice. However, the one in our room was broken. The temperature control in the room is limited to 68 degrees on a/c. Definitely not cool enough for sleeping. An old a/c system that didn't seem to really cool the room down enough. Do not plan on sleeping in. There are no blackout curtains. Just plantation shutters that do not block out the light. I can't imagine staying there on June 22. You'd be woken up by light at 0530. All in all, it is just a fine property if you are paying normal Marriott, Hyatt or Hilton prices. But this is

First, I will start out with the pluses. The staff mainly but also convenient location to area. The staff was very friendly and helpful. One of the best staffs I have encountered. Jenn B was especially gracious and a lovely young lady. That is about all I have on that. Now for the negatives. The property in some places is in disrepair. In fact, parts of the ceiling were coming down in the bar area and some fell into the chair right beside me the other night. There are other areas like that in the dining area; actually several of them. Some other things to be aware of: The cupboards in the room were almost bare. 2 paper plates and that was pretty much it. There is no stove in the room but a micro and a mini fridge which was not secure and fell out of the opening when trying to open the door. If you shove it up into the space to prevent that, your knuckles will be scraped up trying to open the door. Also, 2 very small trash cans in the room so any dining you had in there with the remnants there was not enough room for it all after 3 nights of stay. Worst of all would have to be the ”buffet breakfast”. By far the worst I have experienced especially in terms of the selection. See the attached photo especially noting the bananas. Really?? To me these are management/ownership issues as again, the staff was wonderful.

Mainly fancy hotel chains and standardize standards. But this is the only hotel where I have stayed in so many hotels where the lobby does not provide free coffee and water, and there is no coffee machine in the room. Generally in the United States, the coffee machine is standard in low chain hotels.

Front desk was very helpful and nice the breakfast was good and the hotel was very quiet nice and dark rooms to take a nap in I would rate this hotel five stars The only negative I have to say is the construction on the road but the hotel itself is great