It's clean and sanitary, and the location is convenient. The lady at the front desk was very friendly and upgraded us to a quadruple room. The room was super big. It seems that breakfast must be booked in advance if the room does not include breakfast.
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Very good hotel! I originally booked the Holiday Inn a week before departure. On the train from Edinburgh to York that day, Ctrip customer service Zhixuan sent a message saying that there were no rooms in the hotel I booked. I was stunned on the spot. The customer service explained that because the hotel was full but the system was not closed, the platform system defaulted to the room reservation. As a result, the hotel showed full on the day of check-in, so they called me immediately, but I had changed to a European card, and the domestic mobile phone number reserved on the platform could not be contacted at all, so they repeatedly sent messages to me on the platform, and confirmed in advance that this hotel still had rooms. After checking that this hotel was close to the train station and the main attractions in York, I agreed to change to this one. After checking in, I found that this local brand hotel is really much better than the Holiday Inn, and the room price is also a full 1,000 RMB more expensive than the Holiday Inn. I feel like I have picked up a great bargain! The breakfast is also very rich, but we are not used to smoked salmon! Very satisfied with Ctrip's room upgrade this time!
My daughter and I stayed in a twin room for a night while we visited York University. The Hotel staff were warm and welcoming. They were kind and helpful and more than happy to let us leave our luggage there as we were too early for check in. The main lobby area is just like it looks in the photos. There is comfortable seating, a bar and a place to get food. The rooms are clean, comfortable and feel new. The whole place felt modern and fresh. It was a 15minute taxi ride from the station and a 5/6 minute walk to The Shambles area in York where there are loads of restaurants and cafes. I literally have nothing bad to say about it. We will be back to stay again hopefully in September.
Hotel is situated right opposite Clifton tower and is conveniently located within. The city centre - walking distance to the Shambles and other attractions. The parking situation is problematic - although aware it is first come first served, there is nowhere available to park up and ask except the three spaces in front of the hotel and if taken, you end up circling the road for an absolutely age before a space becomes available. If no parking on site end up parking over the road on public car park which is inconvenient as keep having to work out when to renew. The cleanliness is a slight issue, we thought there was dust on surfaces but more likely to be cloth fibres from the cleaners but still don't expect shedding like this. Room was fine but did think bathroom was on the smaller side for a double deluxe room. Service in general was good - couldn't really fault.
The Grand Hotel boasts an excellent location, making it a convenient choice for exploring the city. The facilities are top-notch, offering a blend of luxury and comfort that one would expect from a prestigious establishment.
However, the service fell short of expectations, especially considering its five-star rating. While it may be due to the busy tourist season, the level of service provided was inconsistent. In particular, the doormen and porters left a lot to be desired, with some interactions being notably poor. This detracted significantly from the overall experience, as such issues are not expected at a hotel of this caliber.
Overall, while the hotel's amenities and location are commendable, the service quality needs improvement to truly match the standards of a five-star hotel.
This hotel is close to the train station (just a few minutes' walk) and not far from York’s main attractions like York Minster, The Shambles, and the Jorvik Viking Centre. Guests appreciate the friendly staff, who are welcoming and helpful.
One of the highlights of staying here is the complimentary breakfast, which includes a good selection of hot and cold items. A special touch is the make-your-own waffle station, which many guests enjoy. The rooms are clean, modern, and comfortable, with all the amenities needed for a pleasant stay.
Beautiful atmospheric hotel with beautiful entrance, spacious bedroom modern classic bathroom, only the food is expensive and nothing special also breakfast was meager. But for the rest is ok
The hotel is right in front of the cathedral, the location is very central, and Diagon Alley is also within walking distance, which is not convenient for parking. 7.8 minutes after walking the street one night behind the parking lot is okay, parking during the day is very expensive.
Welcome to us is a very old-fashioned British gentleman, introduced the room for 10 minutes, and encountered the butler-style service for the first time.
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GGuest UserThe location of the hotel is quite convenient, and the surrounding is quiet and safe. It is a 15-minute walk from York Railway Station and a 10-minute ride. It is a 15-minute walk to the city center. If the train arrives before 5.30pm, you can make an appointment with the hotel to pick up your luggage two days in advance. The room is not big but very clean, with a very unique decoration style. The bed is 1m8 and very comfortable. There is a vinyl record player in the room, and there is a free snack bar where you can get potato chips, fruits, candies and ice cream. Drinking water and milk are provided every day, and you can also go to the snack bar to pick up water after drinking it. The only inconvenience is that our room on the 3rd floor needs to take the elevator to the top floor and then walk down one floor, which is a bit inconvenient to drag luggage.
IISARIWe had a comfortable stay with a spacious room and great amenities. However, there was a party in the lobby during our stay that made the area quite crowded and noisy. Despite that, we still had a good experience overall and would recommend it for families.
GGuest UserAbsolutely beautiful hotel in a great location, 5 minute walk from the city. Inside the hotel is amazing and quite grand. We choose a garden view room which was a bit small but the view was amazing, all the way to the minster. Breakfast can get a bit busy as the area is small but it was nice.
The spa was lovely but again small and can get busy.
Overall a beautiful hotel in an ideal location.
GGuest UserIt was nice. Their staff is really helping and cool . Very welcoming. Breakfast could have been better with more vegetarian (excluding eggs) and vegan options!
GGuest UserJust a little bit far away from city center, it took us around 10 minutes to get there by bus. They offer a wide variety of food and beverages for breakfast, and surprisingly, most of them taste great.
BBAY1203Staying for three days for my solo trip at York. The room was quite big and yet old, without air conditioner but an old heater and fan.
The taps were separated hot water and cold water, and yet the hot water was either not hot enough or very hot.
It was closed to those key spots so I could reach them on foot, and yet there was a pub right opposite to the hotel, so it would be a bit noisy at night time.
Breakfast buffet was acceptable for its price.
DDorchesterExtremely comfortable hostel located in a beautiful historic building in the centre of York. The surrounding area is full of history - one of the most architecturally interesting parts of York. Easy access to the town centre.
Lovely cafes and pubs abound!
The staff are welcoming and courteous !
XXingxingzouzoudexiaoyuerFacilities: The room is relatively large, the bed and pillows are quite comfortable
Service: Hotel staff are friendly
Environment: The hotel is located on a large green area, which is very eye-catching.
Hygiene: very good. Neat and clean.
special service:
1. The hotel provides free parking, which is a service that few hotels in the UK can provide, and parking is usually paid for. so nice 👍
2. The hotel has a bar and restaurant, which is convenient for guests.
Ddashv1llWe had a lovely stay at Diamonds Inn. We booked the Standard Suite, Ensuite 3-bed room which is located at the top floor of the building. A very quaint compact en-suite family room great for a group of friends or family. All basic amenities are there including towels, shampoo and shower gels. There’s also an electric water kettle, coffee/tea, hair dryer and a small fridge! Beds are soft and comfy. Walls are thin and may hear voices of other guests in the halls during the day but was not a major issue during our stay, mostly quiet after 10pm. Location is very convenient as its only a stones throw away from one of the famous wall entrances, a pub and restaurant across and York Minster. Host was lovely and friendly as well, called to ask if we can get an early check-in and was happy to accommodate us.
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What is the average cost of a hotel in York?
For hotels in York, the average price on weekdays is £187, the average price on weekends (Friday–Saturday) is £219.