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"Absolutely amazing hotel, with amazing staff who are there to welcome you straight away and take care of you throughout your stay and top quality facilities to be used too, Will definitely return !! Thanks again!"

"I made the an incorrect booking and booked a double room instead of a family room. They were very helpful at reception and provided us with a family room."

"Very convenient and easy to get around. There is even an Amazon locker on site. The breakfast options are decent. WiFi is slow however"

"Satisfied with the room and food and the breakfast service was great. Overall all a good place to stay for a short visit. Just sleep in and go out for your activities. My only worry was no land phones in the rooms you could call reception."

"Amazing Hotel real luxury, most comfortable bed ever. Location excellent, staff really nice , great price through Trip, highly recommended"

"Okay stay. Room was tired and run down in places. Room was very warm, no aircon, and too much outside noise for windows to be open so room was too warm to sleep. Parking expensive £25 for 24 hours, there’s was a discount code in the lobby but couldn’t use it on departure which was annoying. Good breakfast. Swimming pool was freezing."

"Very clean and beautiful rooms and it’s in the middle of town where you don’t need a car to go anywhere."

"I personally found the hotel exactly as described on it's website! I shared one of their deluxe twin rooms with a friend and it was way bigger and more comfortable than most I've stayed in! No complaints whatsover! All the Beatles pics and memorabilia was exactly as stated and was a great supplement to a great hotel in my opinion as a big Beatles fan! The fact that it's so close to the Cavern Club, and therfore is situated right at the heart of Liverpools ”Musical” centre, and ”elelectic” atmospheric nightlife, was exactly what I was looking for! But round the corner, back into the hotel and it was back to a quiet, chilled atmosphere! Best of both worlds! Live music in a cool bar at weekend nights, delicious buffet breakfast, pretty much with everything you would want! Can't complain one single bit! That was my experience honestly! Quick, simple checking and check out! Cannot understand the negative reviews I read before I booked, which admittedly nearly put me off booking! All I can say say is, either those negative reviews were unusual or by very fussy people, or exceptional in the extreme! 10 out of 10! Keep it up all you staff in the hotel! You are the one's who make it work so well! Chic Canning, Motherwell, near Glasgow !"

"The hotel is clean, has got friendly staff, and in a good location. But it will be good if they get there own car park so guest don't have to pay for parking elsewhere."

"My favourite place to stay in Liverpool, and probably the whole of the UK. The spa is amazing and is true to the advertised pictures, in fact it's even better because they don't show off everything there! The rooms are spotless and so lovely, the staff are all super friendly and polite and cannot do enough to help. Treat yourself to an amazing high class experience for reasonable prices. The thermal journey is an absolute must."