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"I really appreciate upgrade to room sea view. But on the night of our stay was very strong wind and omg felt like windows will fall out, we stayed up all night. Room was freezing. In the no when I did check why the wind noise was sooo bad I realised there was a massive gap between window and frame. On the check out girl asked how was my stay and when I said it was just alright, she wasn’t bothered to ask why and skipped to next question. I could point out issue we had but there was a guest in front of me who was talking about the same situation and girl at reception offered her blanket and heater, sounds like it’s on good problem in hotel with windows and stuff can’t be ask to deal with it."

"The receptionist is very responsive and professional. Anything we asked (toothbrush, toothpaste, ice and then another extra bucket of ice!) they gave it to us promptly. The spa was great, it had two hot tubs that were regularly empty, so you can enjoy one whole hot tub alone with your friends/partner/family; there was a steam room and a sauna and plenty of sofas around the spa where you can cool off; the swimming pool is also only a few steps away, so you can plunge into the cold after the hot treatment. Unfortunately though, there was no available spaces for the treatments (facial, massage, mani/pedi, etc), so I recommend booking beforehand to ensure you get yours. One complaint is that our room's window was stuck and it couldn't be opened, so if it's proper summer weather, it can be difficult to stay there. "

"Hotel name :A room with a view, 5 minutes by bus from the train station, just opposite Haitao, opposite the bus road, reception is on duty until 21 pm, if check in is later than 9 o'clock, you need to send an email to the duty staff to wait for you for a while, the hotel details are as shown in the picture, I will not describe it. Give 5🌟🌟🌟 praise"

"We decided to stay at The Grand as a 3 night getaway as my partner is currently pregnant. The service from arrival to departure was first rate, and the hotel was beautiful. Our room (which we upgraded to have a sea view) was newly renovated, with a free standing bath, sofa, coffee table and two tub chairs. The bathroom included a spacious shower and his/her sinks. Everything was spotless. I wouldn't hesitate to recommend it to anyone. PS: All the mess in the photo was ours...!"

"Overpriced hotel in bad location with parking difficulties. The road outside front entrance/reception is a restricted road for taxis and authorised vehicles only with ANPR cameras. Driving onto this road will result in a Penalty Charge. Expensive hotel that doesn't have free parking for guests nor reimbursement service if guests have to pay for parking elsewhere is very bad. Room was like a 3 star hotel with outdated facilities. Shower in bathtub with just fixed head on wall so no shower pipe. Shower made loud rumbling noise when in use. Sink tap was either too hot or slight warm water. Guests had to use their room card to operate the lifts and ground floor doors everytime which was annoying. Overall very dissapointing stay at this hotel and definitely wouldn't stay again."

"The room was very clean and tidy and the location was excellent! The waiter was kind and courteous! The price is very high! Because of the relationship between the high-rise, you can also see the sea view, which is very pleasant!"

"Nice staff, right next to seafront. Classic British style hotel, as expected, a bit old and stuffy, but good value for local norms."

"nice little hotel accessible to major tourist spots & train station"

"The hotel is super good, the room is quite big, very clean, two steps to the beach and the bus station, a little far from the train station, but the overall is very quiet and comfortable. The recommended breakfast shop is delicious. I also have a lot of snacks, love."