Petit Madlein

The receptionist was very friendly and cooperative! A lot of choice at the breakfast buffet and the beds were super comfortable, amazing after a long ski day. We love the spa area, especially the hot jacuzzi outside and the great sauna infusion daily!

Booked this place with some friends. Could not be there because of the corona resteictions and tried to find a solution with the owner. Nothing was possible and from the first mail I was called rude and unfriendly. Payed what I should, but sure never visiting this hotel, if it was the last one on the earth.

I've got an advice for the Walser family: please sell the property to an owner who wants guests to have a nice stay in the hotel and treats them with the respect they deserve. You get what you give. To potential guests: the story of 'Mad Martin' is completely true. He does not want you to stay in his hotel, so please make sure he does not manage the property anymore when you decide to book. Please read about our unforgettable experience: At the start of our stay we were a bit nervous because of the reviews on the owner. Before our arrival I've had contact by mail about our arrival time early in the morning (between 7.00 - 8.00 o'clock) and was aware our room wouldn't be ready at that time which was perfectly fine because we would go skiing directly. Upon arrival the owner was acting irritated and seemed to not remember our contact we've had earlier. We have never had such a 'welcome' at a hotel - even at the worst places we were friendly greeted. We've laughed about his weird behaviour and put it aside. He must have had a bad day... During the week we've behaved like nice guests and kept the apartment tidy and our noise down in the evening. We haven't seen Martin or his wife much during the week and had a nice stay. So far so good. On Saturday morning we packed our bags, put the waste in the bins in the garbage room, tidied up the room and told Martin we wanted to check out. Martin wanted to check the room and thing started to get nasty quite quickly. He told me we've damaged the hairdryer, curtains and brush. We did not broke any of these items, but Martin kept to his story and did not want to listen to me. After a while he threatened to call the police because we 'damaged' the property. He was acting like complete ***** and kept on ranting. We wanted to leave the place so told him to deduct the damage from the deposit. He kept on ranting and acted like a childish fool but in the end we've got 75% back and left Ischgl in bewilderment.

We stayed here in January as a family of 2. We loved everything about it from the brilliant location that was close to the eslcalator taking you directly to the gondola. Also handy to the supermarket. The room was clean and everything we needed was there. Best of all the owners are wonderful. I left my earrings in the room and they posted it back to me in Australia! They went above and beyond to help us and we would highly recommend Casa Valletta. I