Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Service was great. Our ocean view room was lovely. The room itself was clean but definitely could tell wear and tear in spots but that wasn’t a bother to us. Food was less than to be desired. Every meal left me wanting more so that was disappointing. The beach front was great as well as all the pools and lazy river. We had some issues in our group with charges to rooms that shouldn’t have been there. They all eventually got sorted out but it took a lot of work to make things right. I don’t think I would recommend this resort to family and friends. I would look for a different resort but the island itself was good.

We enjoyed our stay at the resort, the rooms were nice however there was some dust in the room. There are many restaurants to choose from and the food was good. The shows were fine. I’ll come back again.

This resort is very beautiful, it has lots of dining options, and the staff are amazing. Rooms are modern and clean. Beach is gorgeous! The downside to me is the resort is just too large. Would be better if they had golf carts running. Also the drinks are inconsistent, each bar will make the same drink taste different. Also the night time entertainment/shows could be better. Overall I would stay here again, but would prefer some golf carts to help with getting around the resort!

Review We reserved star class and upgraded to a swim out on the second day. Here’s a breakdown of what we thought: Check-in: Straight forward and to the point. You sit down afterwards with your butler/concierge and they go over your coupons and what not and then your butler will bring you to your room. Pools: We spent our time at the star class pool and enjoyed it very much. There’s a bar and grill right at the pool so you don’t need to leave for lunch if you’re hungry. Just grab a bite and go back to your lounger. We didn’t use the regular pool at all so can’t comment on it but it did seem pretty busy anytime we walked by to go to the lazy river. The lazy river was probably our favourite part. Tubes were fairly easy to find even if none were available right away. We would just go in without one and always found some within one lap. Beach: The most beautiful white sand I’ve ever seen! We took nightly walks along the beach and there would be staff out there every night cleaning up and ensuring it was good for the next morning. The water wasn’t as turquoise as I thought it would be but gorgeous nonetheless. There was a day they closed the beach due to multiple jellyfish stings but staff seemed to be on top of it with first aid and preventative measures. Food: I personally wasn’t a fan of the food but everybody has their own preferences so take from it what you will. The buffet was typical, same foods everyday. We had reservations at the Mexican, steakhouse, Italian, and teppanyaki. The only meal we enjoyed was the teppanyaki. Absolutely delicious and so entertaining! The coffee shop is great but always busy so it can take a while to get your drink. We had most of our lunches from the star class bar and grill. The chicken fingers were amazing there. Guys Burger Joint was alright. Nothing spectacular. I will say though that the service at all these restaurants was great. No issues with service. Rooms: Clean but was always so cold, no matter what temperature you set the thermostat to. Incredibly humid. Everything felt damp all the time. We had a swim out. We didn’t get sun at any point through the day and stayed in building 23. So avoid this area if you’re looking for a sunny area. Butler service: Service available with star class. Our butler Chris was able to secure us reservations at all of the restaurants we requested. Messages you every morning with schedules and activities and reservation reminders. Lets you know when he’s leaving for the night. Ensures he’s available to help if you have any questions. Answers his messages very promptly and if he’s busy he will let you know he’ll be with you as soon as he’s available. Was very satisfied and made our stay stress free. We were very lucky to have him. Air Canada rep - was there the first day when we had to meet with him but because the wifi didn’t work in that area for me, I couldn’t scan the QR code to get our transportation information back to the airport. When I finally was abl

The food is so fresh at Shores and and wonderful place to have a fresh breakfast. There is such a variety to eat here. Excellent

We had a great time at this resort! In particular we loved the gym and classes! They are brilliant at this resort! The staff are super helpful and make you feel very welcome! We loved the daily morning yoga classes with Clarissa, she was lovely and made everyone feel comfortable and capable! Highly recommend!