Al Temsah, Ismailia 1, Ismailia, Ismailia Governorate, 41511, EgyptView Hotel Details
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Guest Reviews of Mercure Ismailia Forsan Island Hotel
8.4/10
Very Good
62 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.4
Service8.3
Cleanliness8.4
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All reviews(62)
Positive reviews(49)
Reviews with photos/video(4)
Negative reviews(6)
HosamEldin
Garden Side Standard Twin Room Non smoking
Stayed in Feb 2023
Solo travellers
3 review
8.0/10
Very Good
Posted on Mar 20, 2023
Was a nice hotel , the garden view better than lake view specially by night
Response from Property: dear Guest We very much appreciate your comments regarding your stay at Mercure Ismailia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Ibrahiem General manger
Guest User
Garden Side Standard Twin Room Non smoking
Stayed in Apr 2023
Travel with friends
2 review
10.0/10
Outstanding
Posted on Jun 3, 2023
Good !
Response from Property: dear Guest We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Ibrahiem General manger
Guest User
Garden Side Standard Twin Room Non smoking
Stayed in Mar 2025
Couples
162 review
10.0/10
Outstanding
Posted on Apr 6, 2025
The hotel environment is good, clean and tidy. The room is relatively small, and you can see the Suez Canal from the room. The hotel's breakfast is very average, and it is enough to eat. I didn't go to the buffet for dinner, but I could order food, which tasted good. The service quality is okay.
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Cff1219
Lake Side Standard Double Room Non smoking
Stayed in Feb 2025
Business travellers
74 review
10.0/10
Outstanding
Posted on Mar 11, 2025
The environment is very good. Facilities: relatively new and convenient for travel
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Guest User
Garden View Superior Double Room Non smoking
Stayed in Sep 2024
Business travellers
14 review
9.5/10
Amazing
Posted on Dec 3, 2024
Although it is managed by the military, the environment is very, very good. It is by the lake, the facilities and hygiene in the room are also very good, and the breakfast is a bit simple.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your comments regarding your stay at Mercure Ismailia Forsan Island Hotel. It’s always nice to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as your last. Sincerely, Ali Abdullah General Manager
Guest User
Lake Side Standard Double Room Non smoking
Stayed in Sep 2024
Couples
6 review
3.2/10
Posted on Oct 4, 2024
This is the dirtiest hotel I have ever stayed in in my ten years of traveling. I didn't expect it to be luxurious before I checked in, after all, Mercure is positioned as an ordinary hotel. But I was shocked when I entered. The waiter came in with insecticide to kill insects. The carpets from the corridor to the room were so dirty that I couldn't bear to look at them. The bedding was pilling. I didn't know how many years I had used a thin quilt without changing it. The sheets were pilling to an extreme extent. When I touched it with my hand, there were lumps all over it, as if there were hard-shelled bugs on the mattress. I had to call twice before they sent me drinking water. The breakfast was a mess, completely at the level of a roadside stall. I don't want to write about it or recall it.
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Response from Property: Dear Thank you for taking the time to tell us about your stay at Mercure Ismailia Forsan Island. I'm sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide every customer with an excellent service experience; therefore, your feedback is very important to us. Please be assured that we are taking appropriate steps to resolve the issue and prevent future recurrence. Thank you for sharing your concerns and hope you will give us the opportunity to better serve you in the near future. Sincerely, Ali Abdullah General Manager
Guest User
Garden View Superior Twin Room Non smoking
Stayed in Jun 2024
Business travellers
4 review
10.0/10
Outstanding
Posted on Jul 15, 2024
The room is very clean, the facilities are relatively new, there is an ATM machine for convenient money exchange, and the environment is very good.
Original TextTranslated by Google
Response from Property: Dear Guest We very much appreciate your comments regarding your stay at Mercure Ismailia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General manger
Guest User
Lake Side Standard Double Room Non smoking
Stayed in Feb 2024
Business travellers
3 review
2.0/10
Posted on Mar 10, 2024
Knowing that I would stay for a long time, this hotel immediately raised the price. The price now marked has a difference of 3 yuan between breakfast and no breakfast. It's really weird. It's just to rip off guests.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to tell us about your experience at Mercure Ismailia Forsan Island Hotel. I'm sorry that your experience did not meet your expectations; please allow me to express my most sincere and sincere apology. Your satisfaction is our top priority, please note that we took immediate action by contacting the website to learn that they had mistakenly added an offer that our hotel could not provide as we are always keen to contact you through our direct website All.com or contracted OTAs offer the best prices than any other website. Please note that prices also vary based on hotel availability, room type and view. Thank you again for sharing your input as this will help us identify areas of concern and take immediate action to enhance our future guests' experience while they are with us, and we hope you will give us the opportunity to better serve you in the near future. You serve. Sincerely Ali Abdullah General Manager
Guest User
Garden View Superior Double Room Non smoking
Stayed in Nov 2022
Family
7 review
10.0/10
Outstanding
Posted on Dec 19, 2022
Continuing from the previous article, the location of the hotel is also very good. Opposite is a casual open-air food city. There are also some children's facilities and artificial beaches in the hotel. The children are very happy, and Ismailia must eat mangoes and seafood. You can drop your luggage at the hotel and walk around, there are many restaurants with emotional appeal. Highly recommend!
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6/8
Response from Property: dear GuestWe very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ahmed IbrahiemGeneral manger
Guest User
Lake Side Standard Double Room Non smoking
Stayed in Sep 2023
Business travellers
7 review
10.0/10
Outstanding
Posted on Oct 27, 2023
The room is slightly small and the service is attentive
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your valuable comments about your stay at Mercure Ismailia. It's always nice to receive positive feedback. I will share your comments with our team. I am confident that these comments will be an encouragement to all staff as we strive to continually improve the quality of our service. Thank you again for sharing your experience and we hope your next visit will be as pleasant as your last. Yours sincerely ALI ABDALLAH General Manager
Guest User
Lake View Privilege Twin Room Non smoking
Stayed in Dec 2022
Business travellers
47 review
9.0/10
Great
Posted on Feb 21, 2023
The environment is nothing to say, it is a neighbor to tulip, close to the Suez Canal, but the facilities are too old. It was ok when it came in 2006. Now the door elevator and so on are not working.
Original TextTranslated by Google
Response from Property: Dear Thank you for taking the time to tell us about your experience at Mercure Ismailia Forsan Island Hotel. We regret that we failed to meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive for continuous improvement and hope to provide every customer with a high-level experience, so your feedback is very important to us. Please be assured that we are taking appropriate steps to resolve the issue and prevent it from happening again in the future. Thank you very much for letting us know about your problem. We hope to have the opportunity to serve you better in the near future. Sincerely, Ahmed Ibrahim General Manager
Guest User
Stayed in Apr 2025
Solo travellers
10.0/10
Outstanding
Posted on May 29, 2025
The weather with the view is so comfortable, the staff so nice with me , the food was so delicious , and i liked some fresh juices like mango , its piece of heaven , the simple design not so bad , its place to just stop thinking and beginning of how to refresh your self
Guest User
Stayed in Apr 2025
Other
10.0/10
Outstanding
Posted on May 29, 2025
Reception is excellent and decent people. Restraunt is very good and innovated. Food is tasty and good. Pool is very clear. Room is so clean and the view is wonderful. Very good place for parking. The application is very easy to be used. All over Service is amazing.
Guest User
Stayed in Apr 2025
Other
10.0/10
Outstanding
Posted on May 28, 2025
I liked the place here the people so friendly here and caring about our stay , The rooms are good and the atmosphere of the room good , the stuff so friendly and never late about any request , the food so awesome and delicious, i had good experience there .
Guest User
Stayed in Apr 2025
Family
10.0/10
Outstanding
Posted on May 9, 2025
Everything about these hotel is beautiful ♥️ everyone is so kind . I thank all the staff especially the mms Toqa her smile is beautiful and her cooperation with everyone is wonderful 🫡♥️♥️♥️ nice hotel and thank you so much ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️