We stayed here because family recommended it and prefers it over others in the area. But, I have no idea why! The service from the beginning til end was terrible. The positives: - It was within a mile or two of Itacare so you could easily walk or get an uber to the city. - The breakfast was unmatched, and very very good quality. The only issue was that the juice wasn't kept stocked and glasses were regularly not available. They rotated the foods daily so there were the normal choices but a new selection most days. Although not as many options as larger resorts, the quality was excellent. - The grounds were very well maintained. - They had live music some days which was very nice, and it was not overly loud so it was enjoyable. The negatives: - Service really lacked, see below. - The rooms were dated, although clean they seemed dingy and dirty. - The wifi was very spotty, only near the restaurants was it reliable. - We had issues with the hot water for days and complained, told it was fixed and there was no communication that they had fixed it (and they had not actually done anything). Finally after the 3rd attempt and waiting for maintenance to show up it was fixed and we got hot water. - They nickel-and-dime for things like water, use of the in-room safe, etc. - The drinks were beyond TERRIBLE, and took 20-30 minutes after being ordered. They did not have the ingredients handy for a couple of their featured drinks either. The pool-side bar had staff that would just run to the main bar to slowly make your drink. Upon arrival, we had a group that had 5-6 rooms. Rather than checking in each room with multiple staff they had one person process all rooms for our group. So as other people arrived they were placed ahead of our other rooms. It took 45-60 minutes total for our check-in because of all the other rooms which were placed in front of us (but arrived after). The follow through on problems did not happen. The front desk would request help, but then not keep us updated. Took many tries to get hot water turned on, after maintenance told them it had been fixed over multiple days. Finally they replaced the hot water element and it worked. Other people in our group had problems too, including a broken toilet that eventually cracked in half, and they were moved to a new room after days of complaints.
Excellent
80 Reviews