channyzq
March 28, 2024
Since the hotel was newly opened in January, various facilities are still relatively new. But the service may not be able to keep up.
1. When I first moved in, I found an obvious stain on the bed cover. The housekeeping manager brought an aunt to change, and the aunt came in casual clothes. The problem-solving attitude is good, but it seems a bit unprofessional.
2. There was a problem with the room design. I booked a superior room and upgraded it to a deluxe room. As a result, the bathroom door faced the bed. And the bathroom smells very bad, and there is a smell when you enter the room. I left the ventilation on for nearly two hours, and the smell was even worse when I opened the door. Later, the hotel upgraded me to an executive room.
I personally think that no matter what level of hotel, the most basic hygiene must be done well. Encountering him twice in a row always affects your stay experience.
3. At breakfast the next day, when I went in to pour the milk after half the meal, there was no waiter. I also saw my auntie hiding in there eating during the day.
4. There were 4 girls at the front desk after checking out, so I understood that there were interns there. But it seems disorganized.
The hotel was very good at resolving the problem. They gave me a large bowl of fruit to apologize for the stains on the bed cover, and upgraded the hotel to a different room and gave me a breakfast for the odor problem in the bathroom. Perhaps the service staff in newly opened hotels and those that have just celebrated the Chinese New Year are unstable, and many places appear unprofessional.
If you don’t care about service, the hotel facilities are relatively new. This is for reference only.
Original TextTranslation provided by Google