InterContinental Hotels JINAN CITY CENTER by IHG

Came here with friends based on online recommendations, and this hotel didn't disappoint! It has a great location, making it convenient to get anywhere, and it's close to several attractions. The hotel decor isn't brand new, but it's well-maintained. The rooms are spacious, and with Quancheng Square right downstairs, the night view is truly beautiful. The hotel service is very thoughtful; the front desk was efficient and quick, and Connie, the quality control manager, was warm and attentive. The room she arranged for us in advance was perfect, and the cleanliness was excellent. The bedding was soft and comfortable, helping us recover from a day of hiking. Breakfast offered a rich variety, including local specialties like Sweet Gruel and Bazirou (braised pork), a great mix of Chinese and Western options – we were very satisfied. All in all, it was a pleasant stay, and if I get the chance to visit Jinan again, this will definitely be my top choice!

The location is absolutely unbeatable. To the west, there's Baotu Spring and Wulongtan Park; to the north, Pearl Spring and Daming Lake; to the east, Black Tiger Spring; and to the south, Quancheng Square. Wanda Plaza and Seamall are also right next door, making it incredibly convenient. Furong Street, Kuanhouli, and Qushuiting Street are all nearby, practically within walking distance. If I weren't traveling with elderly parents, I'd probably be out city-walking every single day! Room facilities: How do I put this? Overall, they're quite dated, nowhere near the standard of Intercontinental Zhuhai. In the first room, the shower faucet was extremely stiff; I felt like I was arm-wrestling it just to take a shower. It was a bit better after changing rooms the next day, but the design of this one was also counter-intuitive, and I just couldn't get used to it. The sink faucet, while aesthetically pleasing, was too high, causing water to splash out easily and adding to the cleaning effort. As for the room view, all the windows were sealed, relying solely on the fresh air system. Some rooms even faced inwards, overlooking the lobby space, which made the first night's room really stuffy. After an engineer came to adjust it, he attributed it to internal circulation issues, and customer service brought a fan. However, my elderly parents still felt uncomfortable. The next day, after switching to a room with an outward-facing window, the temperature was much more pleasant. Well, I can only say: 'OK Wei', the lovely customer service representative, had an excellent attitude. She promptly helped me resolve every issue, quickly arranged a room change, and followed up daily on our stay experience! However, the hotel's hardware shortcomings are undeniable. I hope the hotel prioritizes improvements to the fresh air system, the tightness of the bathroom faucet installation, and the sink design. Breakfast: Honestly, it was incredibly rich and varied: Western, Japanese, Chinese, and local specialties, all well-prepared and delicious! The staff were very attentive, promptly clearing empty plates and refilling drinks. On our check-out day, the restaurant manager even thoughtfully provided bread, yogurt, and fruit for our journey home, which was a very kind gesture, especially considering how busy everyone is. Service: From 'OK Wei' in housekeeping to restaurant manager Li Wenwen, the unnamed bellhop who quietly opened doors for guests in the cold wind every day, and security guard Xu Zhaohai who helped open the car door when we left – everyone greeted us friendly upon entering and exiting. All the service was truly the core reason for my five-star rating this time! I hope the continuous improvement of the hotel's hardware lives up to the hard work and dedication of these staff members.