Joetsu Hotels with Wi-Fi

- background The hotel representative did mistake to charge ¥1300 yen less (not fulfill coupon requirement) when I checked in: “another manager officially acknowledged their mistake.” Action: - calling to my room! - posting memo to come to the front desk right away!! - taking about one hour at the front desk to solve the issue even in the evening !!! Question and problem - why not ask me to correct the difference in the checkout? (Seems their awful business rule) - no understanding customer’s time and how to solve issues with the customer (my hourly wage should be more than ¥1300 but even their due to their mistake) Summary and action: Although the representative accepted their mistake (coupon applied-just ¥1300), they spent about 1hour to solve an issue and keep awfully asking me to come the front desk during the stay. Why not ask when I checked out? Definitely it might be related to their unacceptable business system. It seems that the hotel employees are not understanding what the hotel business is and the concept of hospitality especially solving issues of customers Unlike their competitors like APA and Dormy-in, it is such a poor service and not well maintained hotel itself. I am not using anymore my stays chains and not recommend at all. I am also exploring any action to payback my time from their service. In the bottom line, hopefully the Covid-19 will impact on this kind of business to remind not even omotenashi, but just basic hotel customer’s very basic right.

Travelling with my mom. Had a brilliant stay even though there were super strong winds on that night. There was perfectly delicious restaurants nearby, only 2mins away was ootoya- excellent food and service. The man who was running the hotel reception was so kind and friendly and went to extraordinary lengths to help us with our luggage and shipping to our next hotel. The breakfast was also yummy, simple flavors but wonderfully traditional japanese fare. My mom has some mobility issues too, so we were glad to see the relatively spacious room and wider than normal bath tub. 100% recommended! One small issue with trip, not the hotel, I would have appreciated a more obvious flag out that the payment made online was a DEPOSIT. The man was quite flustered when I said I paid online already because you have to pay again when you get there then get a refund from trip after checking out. Please be aware of this when you book! But it was my oversight - although trip PLEASE emphasise these things a little more!

ホテルに泊まった、というよりちょっとスリリングなアトラクションに入った感覚。 まずホテル周辺がひどいシャッター街。シャッターが並びすぎて不安になる。 外見もぼろく、入口からフロントまでの道のりが不気味。蛍光灯は交換されておらずチカチカ点滅し、薄暗い。 フロントは静まり返っていて、いきなり無表情の男性が裏から出てきてビクッとする。 エレベーターが古い！ゴウゥゥン！と不安になる音をたてて上に進んでいく。女子2人の弾丸旅だったが不気味さに思わず手を繋ぎ震えながら進む。 安さにつられてホテルを選ぶんじゃなかった！ 部屋も不気味。ベッドの向かい側に大きな鏡があり、気味が悪い。冷蔵庫内に無料のミネラルウォーター、それはグッド。 テレビが一度つけるとなかなか消えない。リモコンが壊れているようだ…寝るときもテレビが消えず、つけたまま寝ることに… 電気を消すと天井にまたびっくり！ 子供部屋の天井に貼られているような壁紙。 暗い中でも緑色の星が光るようになっていて、チカチカして寝れない… 夜中トイレに起きると、ドアノブにある鍵のつまみが横向きになっておりギョッとする。確かに鍵を閉めたはずなのになぜ？誰かが開けた…？ 恐る恐るドアを確かめると、通常と鍵の向きが逆なだけだった…紛らわしい！たまにあるけど！ やはり口コミなどを調べて宿は安さだけでなくちゃんと選ぼうと思った。

It was a very comfortable hotel. First of all, when I entered the hotel, I could smell the aroma, which reminded me of an overseas spa. The entire hotel is simply designed and beautiful. There was a simple welcome drink such as coffee when checking in during the day, and an alcoholic welcome drink at night. The hot spring in the hotel has one small bathtub and 4-5 washing areas, but it was kept clean. Breakfast was simple but delicious. There were also washing machines and vending machines in the building. However, I got hungry late at night, so it would have been helpful if there were snack and cup ramen vending machines in the building. However, I will definitely use it again when I stop by the Joetsu-Myoko Station area.

Ume-chan, a signboard cat sitting in the place next to the front desk, will welcome you when you arrive. It is a child who was listed in the book ”Neko Onsen”. The building of the inn is old but clean. The inn itself is small, but the room is small. If you dare to complain, I don't think you need to install a unit bath in each room with that size. The toilet in the room is not easy to use because the unit bath was forced to be installed. It was a plan with dinner and breakfast. The situation of the meal is the impression that it is a luxurious version of the meal of the guest house. Perhaps because of weekdays, I stayed only in one group with 々 on the day. Perhaps because of that, the meal seems to have been different from the standard form of this inn. As an impression, I wanted the quality of dinner to be improved even if the number of items was reduced a little. I thought the breakfast was very good. The customer service was very polite. We stayed with 4 people, but one of them had an urgent need and was able to return to Tokyo the next morning, so we were able to take care of the breakfast less 々 and drive to Saigata Station. I was there.

Located in Joetsu, Yasuragiso is within a 15-minute drive of Myoko Kogen and Arai Road Station. This ryokan is 9.4 mi (15.1 km) from Takada Park and 9.5 mi (15.3 km) from Official Residence of Past Division Leader.At Yasuragiso, enjoy a satisfying meal at the restaurant.Featured amenities include complimentary newspapers in the lobby and an elevator. Free self parking is available onsite.Make yourself at home in one of the 8 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Shared bathrooms are provided. Conveniences include safes and coffee/tea makers.

Located in Joetsu, within 4.5 miles of Joetsu Kakizaki Indoor Swimming Pool and 8.3 miles of Naoetsu Station, Unohama Onsen Royal Hotel Kobayashi has accommodations with a shared lounge and free WiFi throughout the property as well as free private parking for guests who drive. The property is around 9 miles from Yona Hime Shrine, 9.4 miles from Gochi Park and 11 miles from Kasugayama Shrine. The hotel has a hot spring bath and luggage storage space.Guest rooms in the hotel are equipped with an electric tea pot. Featuring a private bathroom with a bidet and a hairdryer, certain accommodations at Unohama Onsen Royal Hotel Kobayashi also feature a sea view. The rooms will provide guests with air conditioning, a safety deposit box and a flat-screen TV.An à la carte breakfast is available each morning at the accommodation.The area is popular for fishing, and bike rental is available at Unohama Onsen Royal Hotel Kobayashi.Joetsu City History Museum is 12 miles from the hotel, while Takada Castle is 12 miles from the property. Niigata Airport is 76 miles away.