First Hotel Kanazawa

Everything was excellent! I really enjoyed my stay at the hotel. The room was clean and cozy. Thank you for the great service!

We agree with the previous reviewers. Great location and rooms good except for the lack of and poorly placed lighting (a blue LED for a reading light!!#). That man at reception was awful and obviously in the wrong job or had not received adequate training. He was the complete opposite to the hotel staff in all the other hotels where we stayed in Japan. They were all delightful and helpful. Fortunately the evening before we left a wonderful young man was on reception. He was very helpful and friendly. The rude man didn't want us eating in the hotel restaurant so agree with eating elsewhere - lots of choices around Korinbo.

Our room was quite comfortable and had everything we needed. The location is excellent. I would have given it 5 stars except for two things. The color and decor of our room was rather dark and drab, making it feel a little depressing. Although they have excellent cotton pajamas! The biggest problem we had with the hotel was the with the front desk man. He was extremely rude. We were unaware upon arrival that our booking had been mistakenly cancelled by bookings.com. He first accused us of cancelling the two night booking, which we hadn't. We apologized for any misunderstanding and asked if we could rent a room anyway. First he said that there were no rooms. Then he said we could have a room for one night only, but the second night was sold out. When we pressed him a little further, he got bookings.com on the line, talked to them for a few minutes, then handed the phone to us. They said the hotel had the same room for two nights that we had booked originally. The manager agreed to rent it to us. It was quite an ordeal he put us through and it left a very bad impression on us. I also wouldn't recommend the breakfast, so if you do decide to stay here (again excellent location and comfortable room) go somewhere else for breakfast.