Kyukaruizawa Kikyo, Curio Collection by Hilton Reviews

So good. So kind. So nice. So thankful. So generous. So comfortable.

The hotel room is spacious but slightly outdated. Upon entering the room, there was a surprise birthday treat, which was very lovely. The staff provided excellent service!

Excellent location with nice restaurants close by

My frustration regarding my recent experience at this hotel. Upon arriving in the evening, unforetunately I discovered that I had mixed up the dates (by one day) for my two booked rooms. Despite having fully paid for the service and noticing that there were available rooms, the staff were unable to assist us. This left us in a difficult situation, forcing us to find another hotel in a rush. I understand that policies are in place, but given the circumstances, I was hoping for some flexibility or support in resolving the issue as a premium hotel brand. It’s disheartening as we have so much expectation to stay and the rooms are not cheap.

Really a pleasure to stay here. Best is the service and kindness of staffs. Although the location is a bit far from train station, they provide shuttle services, which can even book by email! It also has a route to the ski park so that no worries in calling taxi. Walkable distance to the old Karuizawa street, plenty of restaurants makes the day easy. Perfect stay!

The staff are all very friendly and helpful from driver to receptionist to cleaning staff. We have a pleasant stay in this hotel. The pick up service to and from JR station as well as the snow house are a plus for us. Furthermore, the breakfast variety as well as freshness of ingredients are highly appreciated. They are nice enough to give me a ride after my checkout for picking my luggages back . Overall speaking , I will recommend to others of this hotel .

We had a fantastic stay at hotel. The hotel serve us well and taken great care of our old parents. The rooms are a bit dated but the staff, the driver and cafe staff service made it all up. The hotel is located to the old town area and with plenty of good restaurants near by. The hotel car service takes you to train station for free. This save us a lot of time and money as we are travelling with two old people.

Great hotel and rooms.

The room is a bit old. When I checked in, there was a little hair from the previous guest on the wash basin, which was a bit disgusting. The room is large and has a balcony. I can see the snow scenery by opening the window, which is very satisfactory. The hotel staff is very warm and attentive, and the experience is very good. We don't like the breakfast. The set variety is single and the buffet part is not much. I like Karuizawa very much.

Great hotel! Went there on a snowy day, like a fairytale cottage. The house was cleaned very cleanly, and the breakfast was rich and delicious. An extra surprise was that all snacks and drinks in the hotel room were free, with a wide variety of even fresh macarons and small cakes. I was embarrassed to finish it, so I took away a can of apple juice. I am very grateful for the good memories provided by the hotel.

This Hilton Gray Karuizawa Hot Spring Hotel is very satisfactory. The room is large. We are also very satisfied with our hot spring dinner, which is very high-end. This time, we chose a good hotel in Karuizawa~~

Except for the price, everything else is great!

The hotel environment is very good and the supplies are well used. Both the location and the facilities are worth the price. I will definitely come back next time. I made a last-minute reservation but it didn’t make any mistakes. Highly recommended.

The environment is very good. I like the whole hotel. It would be better if the breakfast was more abundant.