Ancient City of Kashgar Kunlun Tower UrCove by Hyatt Resort Hotel

It is convenient to park by car, very spacious, and it is an underground parking lot. It is close to the East Gate of Kashgar Ancient City, about 10 minutes walk. You can walk to the East Gate after dinner in the evening. There are not many people and the lights are beautiful at night. The room environment and sanitation are OK, and the facilities are quite new. I clearly booked for 2 days, but I went out for dinner and found that the door could not be opened. I contacted the customer service to send the card up and waited for more than 10 minutes. In the end, I went down to get it myself.

The hotel has good hardware and good service, and it feels like home. Although the room has a tablet, it still cannot be connected to the front desk, resulting in delays in room service. The buffet breakfast has many options, but the on-demand service is very slow, and there are even cases of missing orders. The area near the hotel is still under construction, with dust rolling, and the drop-off point is some distance from the hotel.

It was a very bad check-in experience. I used the location navigation to get to the hotel, but after turning around twice, I was still at the intersection under the traffic lights and couldn't see the hotel. There is no contact information for the hotel on the navigation either. It was difficult to find the entrance to the hotel's underground parking lot, but there were no directional signs and the basement renovation waste had not been cleaned up. There are two flights of stairs leading to the lobby, and there are no signage. The bed sheets in the guest room were not clean and there was more than one hair on them. There was dust on the coffee machine. The TV has no sound and the shower room has alkaline backflow. The breakfast room is not in the same building as the accommodation, and the plates are not refilled in time when they are empty. It is inconvenient to check out after breakfast. The most important thing is that it is easy to step on empty stairs when walking from the first floor to the basement, which poses a great safety hazard.

Facilities: Complete facilities Hygiene: Clean and tidy Environment: Close to the ancient city, elegant environment 1 cup of Peet's Americano: The cafe is very close and convenient The service attitude is very good ~ A cake was given on Valentine's Day ~ The room is also very warm! Satisfied ~ The staff is very patient ~ I like it very much ~

It is the best hotel I stayed in during the entire trip to southern Xinjiang. It is worthy of being under the Hyatt. The management style is very consistent. Every staff member at the hotel front desk and concierge is very good-looking. The service is proactive and enthusiastic. I am afraid that you will be uncomfortable with a little detail. Because it is relatively off-season, we were specially upgraded to a superior twin bed ➡️ luxury king bed after arrival. The children were very happy and lived very comfortably. Although it is a new hotel, it is not impressive. There are no details in the room. I usually bring my own disposable sleeping bag. I didn’t use it this time. Next time I go to other cities, I will first consider Yifei. It really left a good impression.