Ancient City of Kashgar Kunlun Tower UrCove by Hyatt Resort Hotel

It was a very bad check-in experience. I used the location navigation to get to the hotel, but after turning around twice, I was still at the intersection under the traffic lights and couldn't see the hotel. There is no contact information for the hotel on the navigation either. It was difficult to find the entrance to the hotel's underground parking lot, but there were no directional signs and the basement renovation waste had not been cleaned up. There are two flights of stairs leading to the lobby, and there are no signage. The bed sheets in the guest room were not clean and there was more than one hair on them. There was dust on the coffee machine. The TV has no sound and the shower room has alkaline backflow. The breakfast room is not in the same building as the accommodation, and the plates are not refilled in time when they are empty. It is inconvenient to check out after breakfast. The most important thing is that it is easy to step on empty stairs when walking from the first floor to the basement, which poses a great safety hazard.

It is the best hotel I stayed in during the entire trip to southern Xinjiang. It is worthy of being under the Hyatt. The management style is very consistent. Every staff member at the hotel front desk and concierge is very good-looking. The service is proactive and enthusiastic. I am afraid that you will be uncomfortable with a little detail. Because it is relatively off-season, we were specially upgraded to a superior twin bed ➡️ luxury king bed after arrival. The children were very happy and lived very comfortably. Although it is a new hotel, it is not impressive. There are no details in the room. I usually bring my own disposable sleeping bag. I didn’t use it this time. Next time I go to other cities, I will first consider Yifei. It really left a good impression.

This time I booked Yifei, which is a newly opened store. I was so disappointed. First of all, the hygiene was so poor. When I entered the room, the bed felt like I had slept in it. I saw that the hair dryer was a Lefen and thought it was a good configuration, but there was a hair on it. There was also a lot of hair in the bathroom, all long hair. The towel was full of hair on my face and hands, and there was hair scraps on the mirror. Secondly, I didn't enjoy the cocktail set meal written on it. I didn't even want to eat breakfast the next day. I have booked Yifei before, but this experience was the worst