UrCove by Hyatt Hotel Ancient City of Kashgar Scenic Area

It's my first time in Kashgar, and I'm glad I chose this hotel. The room is spacious, well-equipped, and the scenery outside the window is beautiful. Especially the breakfast, it is really very good, with rich variety and good service! Love it!

I booked an executive king room at Yifei Hotel from 4.29 to 5.1, and a tatami suite at Yifei Resort Hotel from 5.4 to 5.5. On April 29, my friend came to the front desk of Yifei Hotel alone. The front desk said that they had booked Yifei Resort Hotel and took my friend to another building to check in. When we arrived at another building, the front desk said they couldn't find the reservation. My friend then contacted me and showed me the reservation letter, and then I arranged for her to check in. But as soon as she entered the room and video chatted with me, we found that the room type was wrong and it was much smaller than the pictures shown on Ctrip. My friend returned to the front desk to inquire, and the front desk insisted that it was the correct room type. My friend took out the Ctrip pictures for comparison and questioned the receptionist, but the receptionist kept his head down and ignored me. My friend asked again and again, and another employee explained that we should stay in another building, but they sent my friend here, so they could only check him in despite the mistake? On a sunny day, my friend insisted on going back to the front desk of Yifei, the same front desk she went to the first time, to check in. This time we stayed for two days. On the second afternoon, the room card could not be used. My friend asked the front desk if it was only used for one day, and the explanation given was that there was a problem with the machine. 5.4 When we checked into Yifei Resort Hotel, the front desk registered our ID card with the public security system and then took a photo of our ID card with their mobile phone. We clearly expressed the risk of information leakage, and the other party simply apologized and said there was a problem with the system, and that this was done to speed up check-in. That night we returned to the Yifei Hotel restaurant for dinner (my friend ordered from the room in front and said it was fast and delicious). This time it turned out to be very bad. There weren't many people eating, but the food was served very slowly. Three minority waiters were playing around next to us. We ordered clay pot rice, and the waiter was mixing the rice for us at the table. A piece of sausage fell out, and the three waiters blocked our view and put the sausage back. When my friend caught them in the act and questioned them, they didn't say a word or apologize. Finally I called the manager to communicate. This is our second trip to Xinjiang. We have been to almost all parts of the country. My friend has a Gold Card at Marriott, a Gold Card at Atour, a Platinum Card at Huazhu, and he also stays at Hyatt, Hilton, InterContinental, **F4, and Ctrip Diamond. It can be said that we have stayed in hotels of almost all price levels. Many of the staff were unprofessional, but it was the first time we encountered such frequent problems during our stay that we were caught lying and being dishonest. I hope the management can understand that the price of a hotel is determined partly by the hardware facilities and partly by the warm service.