NH Frankfurt Airport Reviews

Response from Property: Thank you for sharing your feedback!We’re glad to hear that you found our facilities modern, the hotel clean, and the environment and parking convenient. It’s also great to know that our service met your expectations.Your positive comments mean a lot to us, and we’ll continue working hard to maintain and improve these standards. We look forward to welcoming you again soon!

Response from Property: Dear Guest, Thank you for sharing such encouraging feedback about your stay.We are delighted that you found our hotel exceptional and appreciated the superb breakfast. It is wonderful to know your room provided the space and comfort you were looking for.Your comments reflect the service standards our team strives to uphold every day. We value your recognition and look forward to welcoming you again soon.RahwaArayaNH Frankfurt Airport

Response from Property: Dear PascallThank you so much for your outstanding review and for staying at NH Frankfurt Airport.We’re thrilled to hear that you had such a positive experience—from the comfort of your room and the complimentary amenities to the convenience of our shuttle service and the value of our restaurant. Your detailed feedback is greatly appreciated and will be shared with our team as encouragement to keep delivering excellent service.We’re also grateful for your comments regarding the air conditioning and pillows. We’re continuously working to improve guest comfort, and your insights help us do just that.We look forward to welcoming you again before your next flight!Best regards,Your Team at NH Frankfurt Airport

Response from Property: Thank you very much for your feedback and for sharing your experience with us. We’re pleased to hear that you found our hotel easy to reach from the airport – our location is indeed ideal for travelers.At the same time, we regret that the air conditioning did not meet your expectations. We understand how important a comfortable room temperature is, especially during warmer days, and will make sure to have our technical team look into this to improve the experience for future guests.We hope to welcome you again at NH Frankfurt Airport and provide you with a more pleasant stay.Best regardsYour team at NH Frankfurt Airport

Response from Property: Dear Guest,Thank you for sharing your impressions of your recent stay. We are delighted to know you valued the airport shuttle, the attentive service from our reception team, and the quality of breakfast.We are sorry to learn that the in-room warmth did not meet expectations during your December visit. Providing a comfortable environment is central to our standards, and we appreciate your notes as they help reflect the experience we strive to deliver.We are grateful you took the time to provide this balanced feedback, and we hope to have the opportunity to welcome you again for an even more seamless stay.RahwaArayaNH Frankfurt Airport

Response from Property: Dear valued guest, hello!Thank you for sharing your valuable experience and for your positive feedback on the hotel's location and shuttle service. We are delighted to know that the convenient access to and from the airport was helpful for your trip.Thank you for reminding other travelers to book airport transfers with the front desk in advance, and thank you for mentioning the lobby tea and convenience store. Providing guests with a thoughtful and efficient stay experience is always our service philosophy.We look forward to providing you with a comfortable and convenient stay experience again in the near future.RahwaArayaNH Frankfurt Airport

Response from Property: Dear Guest Thank you for sharing your feedback on your recent stay with us.We are delighted to know our location suited your business needs and that the property’s accessibility made your travel seamless. It is wonderful to hear that the check-in experience was efficient, reflecting our dedication to prompt and professional service.We appreciate your recommendation and look forward to welcoming you again for another smooth and productive stay.RahwaArayaNH Frankfurt Airport

Response from Property: Dear Guest,Thank you for sharing your feedback. We are delighted to know our location suited your travel plans and that you enjoyed the unique view of aircraft in the area.It is wonderful to hear that our soundproofing provided a quiet, comfortable stay. Delivering a restful environment is a priority for our team.We appreciate your kind words and look forward to welcoming you again soon.NH Frankfurt Airport

Response from Property: Dear Guest, We sincerely appreciate your positive reviews. Your satisfaction is our utmost priority, and we're thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Best regards,NH Frankfurt Airport

Response from Property: Dear Shi Jie Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us. It is our goal to provide our guests with excellent service, and we are thrilled to know that we met your expectations. We will continue to strive for excellence and ensure that your future experiences with us are just as enjoyable. Once again, thank you for your positive feedback. We look forward to welcoming you back soon! Best regards,NH Frankfurt Airport

Response from Property: Dear Guest,Thank you for sharing your feedback. We are delighted to know our location, service, and team made a positive impression.Providing warm, attentive hospitality is central to our values, and it is wonderful to see this reflected in your experience. We appreciate your kind words and look forward to welcoming you back on your next visit.NH Frankfurt Airport

Response from Property: Dear Jonas Ng,Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. It is concerning to hear that our service did not meet your expectations and that the salmon dish at our restaurant was unsatisfactory. We will address this with our culinary team to ensure improvements are made.The incident of our staff entering your room without knocking is unacceptable and does not reflect our standards. We will investigate this matter thoroughly and take appropriate action to prevent such occurrences in the future.Your feedback is invaluable as it helps us identify areas for improvement. We will reassess our service touchpoints, from airport pick-up to check-in and beyond, to enhance the overall guest experience.We hope you will give us another opportunity to provide you with the high-quality service we strive for.Best regards,Andreas UntereggeNH Frankfurt Airport

Response from Property: Dear Cheljoki,Thank you for your review. We are pleased to hear that you were satisfied with the surroundings, amenities, cleanliness, and service of our hotel. However, we regret that the morning airport transfer did not meet your expectations. Your feedback regarding the organization of the transfer is very valuable to us, and we will work on improving this service. We are glad you enjoyed the breakfast and found your room to be clean and spacious. We hope to welcome you back soon!Kind regards,Andreas UntereggeNH Frankfurt Airport

Response from Property: Dear Linan Wang We extend our sincere gratitude for your incredibly positive review. We are thrilled to hear that your experience was exceptional. Your kind words serve as a great motivation for our team, and we hope to welcome you back soon. Best regards,NH Frankfurt Airport