The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Kendal
The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western
Station Rd, Kendal, LA9 6BT
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Amenities
24-Hour Front Desk
Bar
Restaurant
Multi-Function Room
Wi-Fi in Public AreasFree
Fax/Copying Service
Front Desk Safe
VIP Check-In Service
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Property Description
Located in Kendal, The Lakeland Kendal Hotel, Sure Hotel Collection by BW is within a 15-minute drive of Yorkshire Dales National Park and Lake Windermere. This hotel is 9.6 mi (15.5 km) from World of Beatrix Potter and 0.1 mi (0.2 km) from Kendal Museum.
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3.9/5
GoodCleanliness3.8
Amenities3.9
Location3.9
Service3.9
All 73 Reviews
Surroundings
Train: Oxenholme Lake District Railway Station
(4.7 km)
Train: Windermere
(13.6 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
8
Family Room, Multiple Beds, Non Smoking
1 Double bed and 2 Single bed
Non-smoking
Towel
Private Toilet
Bedding: Blanket Or Quilt
Wardrobe
Check Availability
11
Standard Room With Double Bed-Non-Smoking
1 Double bed
Has window
Non-smoking
Towel
Private Toilet
Bedding: Blanket Or Quilt
Wardrobe
Check Availability
6
Standard Room With Single Bed, Non-Smoking
1 Single bed
Non-smoking
Towel
Private Toilet
Bedding: Blanket Or Quilt
Wardrobe
Check Availability
7
Standard Room, 3 Twin Beds, Non Smoking
3 Single bed
Non-smoking
Towel
Private Toilet
Bedding: Blanket Or Quilt
Wardrobe
Check Availability
6
Standard Room, 2 Twin Beds, Non Smoking
2 Single bed
Non-smoking
Towel
Private Toilet
Bedding: Blanket Or Quilt
Wardrobe
Check Availability
12
Family Room, Multiple Beds, Non Smoking
1 Double bed and 1 Single bed
Non-smoking
Towel
Private Toilet
Bedding: Blanket Or Quilt
Wardrobe
Check Availability
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Guest Reviews
3.9/5
Good
73 reviews
Verified Reviews- Cleanliness3.8
- Amenities3.9
- Location3.9
- Service3.9
Average for similar properties in Kendal
AI Summary
Guests appreciate the consistent cleanliness of the rooms and bathrooms. The convenient location near the railway station and bus stops allows easy access to the town center and attractions.
Guest User
April 23, 2025
Checked in,as soon as we get to our room which is room 302 it was open with dirty towel used as a door stopper and dirty linens on the hallway, we told the reception about it and the receptionist told us they will removed it immediately but when we returned to our room it's still there and they removed it the next day,strange practice of handing the key each time you leave the hotel without verifying your identity when requesting the return of the key.Poor ventilation ,windows are dirty one window won't open,won't recommend.
Guest User
March 29, 2025
When I checked in, I found that the room was not cleaned and the hotel management was chaotic; I later changed rooms, but the indoor hygiene was very poor and the bathroom trash can was not cleaned
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Amy Y
April 13, 2025
Recently stayed for two nights, the cleanliness was very poor. Crisps were on the floor next to our bed, room hadn’t been hoovered, thick with dust, horrible stains all over tissues/box, dirty bed sheets. We told the hotel manager the next morning who said he would get this sorted for us. While out cleaners had been in, made the bed replaced towels, crisps still on the floor still seen no hoover. Told the girl on reception who said she would hoover it herself and offered us a bottle of wine as an apology. When we returned from being out, the crisps had been hoovered but not bothered to hoover the rest of the room at all. The only thing I can say is the staff are very friendly and area is lovely but wouldn’t return due to how unclean it was and things were still not rectified. For £214 for two nights it really wasn’t worth what we got for our “mini honeymoon”, disappointed.
Lee T
April 13, 2025
First impressions not good dirty windows etc the communal areas were all very dated but were clean and tidy though. Our room was again clean and tidy but dated again . With very old metal type windows the one in the bathroom was moldy in places as pictured . At 6.40 am we were awoken by the large kitchen extractor fan which was outside are window making it impossible to sleep. The breakfast was ok but not great the hash browns were very overcooked and bacon was almost all fat making both inedible. On a positive note note note the staff were all friendly and approachable
Maps71436
December 21, 2024
Staff were friendly and helpful. I really enjoyed the full English breakfast cooked to my liking with choice of fried or poached egg. The room I had was lovely and clean with calming colours and big cosy bed. Slightly too warm for my liking (but I could open a window) and the water was too hot when using the shower. Decor was beautiful throughout the hotel.
Me_Him57
April 7, 2025
Spent one night at the County Hotel or Lakeland Kendal hotel to attend a gig at The Brewery Arts and Cinema Centre. Room was very small (108) clean and comfortable, positioning of the toilet roll holder could prove a task if your on the larger size (really close to the toilet) There was little noise, actually it was relatively quiet even though it overlooked a main road facing the train station. There’s no on-site parking but a few minutes walk away you can park at the cricket club for £2 per day/overnight. Staff were lovely very welcoming and work so hard, they’re a credit to the hotel. Breakfast buffet ok, what we liked was having our full english cooked to our, not something that happens often in chain hotels. Would recommend for a short stay.
Guest User
March 29, 2025
Stayed here for 2 nights in a party of 20. The hotel is well located and rooms nice and tidy and clean. Very good for the price. The staff for me were exceptional, especially Ellie who helped me out with a problem when I returned home. She went over and above what you usually get from hotels regarding customer service. Absolute credit to the owners, and definitely will go a long way if she stays in this profession....Look after her....Also the other members of staff were very welcoming, nothing to much trouble, and always smiling and happy to help with any requests. Breakfast was very good with any additional requests provided without any fuss. Would definitely come back here when in Kendal. Thanks for a lovely stay all the team . Would give you more than 5 if possibe.
Guest User
March 27, 2025
The hotel is in transition as we learned just in new ownership. We hope they will improve the hotel. Friendly staff so that is good. Rooms need to sort out I think. My room had a bit small issues. But stay was just for an overnight stay. Good breakfast though and we had dinner in the hotel which was very good. Difficult to park close by but there is a cricket club just down the road that provides parking for a small fee and is within easy walk of the hotel.
Services & Amenities
Most popular business facilities
24-Hour Front Desk
Bar
Restaurant
Multi-Function Room
Wi-Fi in Public Areas
Free
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Parking
Business Services
Fax/Copying Service
Additional charge
Multi-Function Room
Front Desk Services
Front Desk Safe
VIP Check-In Service
24-Hour Front Desk
Express Check-In and Check-Out
Languages Spoken
Polish
Food & Drink
Bar
Public Areas
Elevator
No Smoking in Public Areas
Cleaning Services
Laundry Service (On-Site)
Additional charge
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Safety & Security
CCTV In Public Areas
First-Aid Kit
Fire Extinguisher
Smoke Detector
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: 15:00–22:00
Check-out: 07:00–10:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeWestern
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of £50.00 is charged.
Deposit Payment MethodsThis property accepts cash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are allowed on requestAdditional charge
Fee: Contact the property for details
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Legal Information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description
- Number of Rooms: 37
Located in Kendal, The Lakeland Kendal Hotel, Sure Hotel Collection by BW is within a 15-minute drive of Yorkshire Dales National Park and Lake Windermere. This hotel is 9.6 mi (15.5 km) from World of Beatrix Potter and 0.1 mi (0.2 km) from Kendal Museum.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a reception hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily from 6:30 AM to 9:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities.
Make yourself at home in one of the 37 guestrooms. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a reception hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily from 6:30 AM to 9:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities.
Make yourself at home in one of the 37 guestrooms. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.