Kigali Serena Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Kigali
Kigali Serena Hotel
No.3 of Premium Hotels in Kigali
KN 3 Ave, Kigali, Rwanda
Show on Map
We Price Match
Highlights
Delicious breakfast
Lots to do
Free parkingAmenities
Café
Babysitting Services
Spa
Outdoor swimming pool
Wi-Fi in Public AreasFree
Luggage Storage
Sauna
Fitness Room
All Amenities
Property Description
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.
Show More
8.4/10
Very GoodCleanliness8.5
Amenities8.4
Location8.5
Service8.5
All 59 Reviews
Surroundings
Airport: Kigali International Airport
(11.9 km)
Landmarks: Belgian Peacekeepers Memorial
(180m)
Landmarks: Kigali Conference and Exhibition Village (KCEV)
(180m)
Landmarks: Kigali Cultural Village
(220m)
Landmarks: CST Library
(250m)
View on Map
Overview
Rooms
Guest Reviews
Services & Amenities
Policies
Prime Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
In-room Wi-Fi
Check Availability
7
Standard King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
5
Deluxe Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
TV
In-room Wi-Fi
Check Availability
1
Standard Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
In-room Wi-Fi
Check Availability
8
Executive Suite
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
Deluxe Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
In-room Wi-Fi
Check Availability
7
Superior Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Private Toilet
Check Availability
5
Standard Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Private Toilet
Check Availability
2
Deluxe King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Private Toilet
Check Availability
1
Junior Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
8.4/10
Very Good
59 reviews
Verified Reviews- Cleanliness8.5
- Amenities8.4
- Location8.5
- Service8.5
Average for similar properties in Kigali
AI Summary
The accommodation offers spacious, well-maintained rooms with friendly staff and a diverse breakfast buffet. It is centrally located, providing a comfortable stay near downtown attractions.
Guest User
May 8, 2025
The facilities are old and the dining area is too public. But other services are as good as before
Original TextTranslation provided by Google
Guest User
May 26, 2023
Our room is equipped with a large outdoor balcony. Although my friend’s room does not have a balcony, it is equipped with a living room, which is much more comfortable than ordinary standard rooms. The front desk of the hotel is very enthusiastic and helped us make an appointment for a driver to go to the national park. The airport pick-up service is also very good. The breakfast buffet is very rich. For dinner, I ordered grilled pork chops. It was delicious, and the tip is included in the meal price. The fly in the ointment is that the driver asked us for 60 dollars after booking the car from the hotel to the airport on the return trip, but the front desk told us that it was only 35 dollars.
Original TextTranslation provided by Google
marcy s
April 5, 2025
Definitely more business than cultural. Still very comfortable, very quiet a/c, and rooms with decks out to a beautiful central pool. The breakfast buffet has everything!! The staff were very helpful and efficient. Make sure to put out a Do Not Disturb as housekeeping likes to get an early start.
Bernardin N
April 22, 2025
The cleanliness and service at this hotel are truly exceptional. I felt both at home and treated with the utmost care, just like family! The spacious room provided comfort beyond expectation, and every request was met with prompt and high-quality service. The hotel menu offers a wide selection of fresh, delicious meals at an impressively affordable rate for a five-star establishment. Having stayed at Serena with my family on three previous visits to Rwanda, my latest experience reaffirmed my choice. Without a doubt, I will be returning.
Guest User
March 13, 2025
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Guest User
December 2, 2024
Our stay at the Kigali Serena Hotel was fantastic. Both dinner and the breakfast buffet at the restaurant were excellent. The accommodations were spacious and comfortable. The team provided wonderful service and we loved the surprise rose petals in our room for our honeymoon. Having access to the pool and spa facilities was a great bonus after long overseas travel. Would highly recommend!
SnowyShasta
November 4, 2024
We stayed here twice for one-night stays before and after our visit to Five Volcanoes and the gorillas. The hotel is very comfortable - the bed felt lovely, and the shower had nice water pressure and plenty of warm water. Dinner and breakfast were included in our stay (other than drinks, even soda, which was a bit of a hassle when we checked out). The food was served mostly buffet style and was very good quality - we especially enjoyed the variety of breakfast options. There wasn't anything really within walking distance; we had to drive for our tour of downtown and other sights in Kigali, but there was a convenient ATM just across the street.
Guest User
October 6, 2024
For a hotel charging £200 per night, the room was dismal. From a misaligned toilet seat to broken cupboard handles, dirty kettle, bed head and carpet, this was disappointing. Although staff were charming, it took ages to get anything fixed- getting a kettle took two hours! Kigali is fast becoming a tourist destination- it’s a lovely country with very friendly people but this hotel was a let down. For our conference, we had to move to another hotel because the internet did not work.
Services & Amenities
Most Popular Amenities
Café
Babysitting Services
Additional charge
Spa
Outdoor swimming pool
Wi-Fi in Public Areas
Free
Luggage Storage
Sauna
Fitness Room
Restaurant
Meeting Room
Additional charge
Golf Course
Off-site
Business Center
Car Rental
Private parking
Free
Tour/Ticket Service
Massage Room
Children's Pool
Bar
Multi-Function Room
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Currency Exchange
24-Hour Front Desk
Spa
Outdoor swimming pool
Fitness Room
Restaurant
Meeting Room
Bar
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet Parking
Transportation
Car Rental
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Business Services
Meeting Room
Additional charge
Fax/Copying Service
Business Center
Wedding Service
Multi-Function Room
Front Desk Services
Luggage Storage
Front Desk Safe
VIP Check-In Service
Tour/Ticket Service
Express Check-In and Check-Out
Concierge Service
Currency Exchange
24-Hour Front Desk
Languages Spoken
English
French
Kiswahili
Food & Drink
Café
Room Service
Lobby Bar
Bar
Snack Bar
Public Areas
Garden
No Smoking in Public Areas
Gift Shop
Barbecue
Additional charge
Smoking Area
Shopping Mall
Elevator
Health & Wellness
Spa
Body Care
Sauna
Fitness Room
Golf Course
Off-site
Massage Room
Hairdressing and Beauty Center
Phototherapy
Foot Bath
Beauty and Makeup
Cleaning Services
Clothes Steamer
Clothes Dryer
Dry Cleaning
Ironing Service
Laundry Service (On-Site)
Facilities for Children
Babysitting Services
Additional charge
Children's Meals Available
Children's Pool
Accessibility
Wheelchairs Available On-Site
Accessible Rooms Available
Safety & Security
Security Personnel
First Aid Services
CCTV In Public Areas
Security Alarm
Smoke Detector
Fire Extinguisher
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: 07:00–12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeWestern, American
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:US$15.00 (approx. £11.18) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Legal Information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
Show All
Property Description
- Opened: 1999
- Renovated: 2011
- Number of Rooms: 117
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.