111, 1, Koh Chang Tai, Ko Chang District, Trat, Koh Chang Tai Subdistrict, Trat Province, 23170, ThailandView Hotel Details
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Mercure Koh Chang Hideaway Guest Reviews
4/5
Very Good
98 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.9
Service4.0
Cleanliness4.1
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All reviews(98)
Positive reviews(86)
Reviews with photos/video(50)
Awesome stay(25)
Friendly staff(17)
Awesome rooms(14)
Delicious breakfast(14)
Loved the beach(11)
Great swimming pool(9)
Quiet & comfortable(8)
Large rooms(4)
Negative reviews(12)
Panusorn Srisuk
Pool Villa With Private Plunge Pool And Terrace
Stayed in Feb 2025
Couples
1 review
3.5/5
Posted on Mar 21, 2025
I recently stayed in a pool villa at this hotel, and while the overall experience was okay, there were some issues. The villa itself was spacious and nice, but it felt a bit old and in need of maintenance.
One major downside was the jacuzzi, which had a bubble function that wasn’t working. The shower was also frustrating, as the water heater didn’t function properly, giving only very hot or very cold water with no in-between. On the second day, we faced low water pressure, and the heater stopped working altogether. Despite informing the staff in the late morning and returning in the afternoon, the problem was still not fixed. It seemed like the front desk and the maintenance team didn’t communicate well, which was disappointing.
As for the breakfast, it was just okay—nothing special but decent enough.
That said, one good point is that the price is reasonable compared to other hotels on the island. If they can improve their maintenance and service, this place could be a much better choice.
Anonymous User
Standard King Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 4, 2024
The hotel was very nice and quiet with accessible beach. Receptionists were professional and helpful with great service mindset.
Guest User
Pool Villa With Private Plunge Pool And Terrace
Stayed in Oct 2024
Solo travellers
5 review
4.2/5
Very Good
Posted on Jan 16, 2025
Beautiful property, beautiful room, lovely breakfast the massage was amazing. The beach was awesome, Ko Chang was a bit underwhelming for me tho.
Anonymous User
Standard Twin Room
Stayed in Jan 2025
Family
2 review
3.7/5
Posted on Feb 20, 2025
Kid friendly hotel with great facilities. However it feels like they were understaffed while we stayed. Our room did not get cleaned until late everyday.
Guest User
Standard Twin Room
Stayed in Jan 2025
Family
1 review
3.2/5
Posted on Feb 19, 2025
We are a family with kids and stay at this hotel was pleasant, nothing special but everything was just fine.
Structure is quiet aged.
Breakfast food was really amazing and many choices available.
Bunnybae
Superior King Room
Stayed in Dec 2024
Couples
2 review
3.2/5
Posted on Jan 21, 2025
Pretty far from town if you like quite this good choice the room looks well maintained but not really working like Bathtub, electric In wardrobe, phone desk and we informed the staff to fix all but still not working service staff good pool nice
Aom
Deluxe King Room With Ocean View
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Dec 9, 2024
Great place
Guest User
Standard King Room
Stayed in Feb 2025
Couples
2 review
1.0/5
Posted on Mar 21, 2025
Too far from center and services are not good enough for Mercure Brand
CGee
Pool Villa With Private Plunge Pool And Terrace
Stayed in Oct 2024
Couples
22 review
4.0/5
Very Good
Posted on Nov 28, 2024
Although the hotel and it’s personal were excellent. I had a terrible interaction with an individual from the tour information office, which will determine me from staying again. I went into rent a motorbike, and they wanted to hold my passport during the rental. This wasn’t something I wanted to do. I noticed in the ledger there were driver’s license and international permits. At this point, I informed them that I live in Thailand and had a Thai drivers license. The individual became visibly upset. They told me that they would not hold anything other than my passport for the rental, even if they had others drivers license, since it would be to easy for me to get away (flee). For them to openly and admittedly judge me different from other customers because I don’t look like them, was a big let down. Especially because everyone else was so polite and professional.
Teneal
Superior King Room
Stayed in Feb 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jun 27, 2024
This was such a lovely hotel, the staff were so welcoming, the food was great - so many breakfast options and the pools were fantastic. The beachfront was a little tricky with the tides but great nonetheless. I especially loved the Starbucks.
Response from Property: Dear Teneal,We very much appreciate your comments regarding your stay at Mercure Koh Chang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management TeamMercure Koh Chang Hideaway
AmySprinkles
Pool Villa With Private Plunge Pool And Terrace
Stayed in Dec 2023
Couples
26 review
4.7/5
Amazing
Posted on Jan 28, 2024
Staff and service were beyond elite! Even got birthday cake for my partner for his birthday an and upgraded us, seriously felt like super stars. Resort was quiet but beach is nice and mini Mart close. Highly recommend if you can get a good price.
Response from Property: Dear our valued guest,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
LAWYONEGILAD
Deluxe King Room With Ocean View
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Amazing location. Great service. Everything was so perfect we couldnt wipe the smiles off of our faces!
Response from Property: Dear Mr.Lawyonegilad,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
Guest User
Standard King Room
Stayed in Nov 2024
Couples
2 review
3.7/5
Posted on Dec 30, 2024
Facilities are good, service could be improved
Guest User
Standard Twin Room
Stayed in Dec 2024
Couples
13 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Clean service good.We had good time here.
WB Vacation
Standard King Room
Stayed in Feb 2024
Business travellers
52 review
4.5/5
Great
Posted on Mar 15, 2024
Big room and nice bed!
Response from Property: Dear our valued guest,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway