Mercure Koh Chang Hideaway Reviews

I recently stayed in a pool villa at this hotel, and while the overall experience was okay, there were some issues. The villa itself was spacious and nice, but it felt a bit old and in need of maintenance. One major downside was the jacuzzi, which had a bubble function that wasn’t working. The shower was also frustrating, as the water heater didn’t function properly, giving only very hot or very cold water with no in-between. On the second day, we faced low water pressure, and the heater stopped working altogether. Despite informing the staff in the late morning and returning in the afternoon, the problem was still not fixed. It seemed like the front desk and the maintenance team didn’t communicate well, which was disappointing. As for the breakfast, it was just okay—nothing special but decent enough. That said, one good point is that the price is reasonable compared to other hotels on the island. If they can improve their maintenance and service, this place could be a much better choice.

The hotel was very nice and quiet with accessible beach. Receptionists were professional and helpful with great service mindset.

Beautiful property, beautiful room, lovely breakfast the massage was amazing. The beach was awesome, Ko Chang was a bit underwhelming for me tho.

Kid friendly hotel with great facilities. However it feels like they were understaffed while we stayed. Our room did not get cleaned until late everyday.

We are a family with kids and stay at this hotel was pleasant, nothing special but everything was just fine. Structure is quiet aged. Breakfast food was really amazing and many choices available.

Pretty far from town if you like quite this good choice the room looks well maintained but not really working like Bathtub, electric In wardrobe, phone desk and we informed the staff to fix all but still not working service staff good pool nice

Great place

Too far from center and services are not good enough for Mercure Brand

Although the hotel and it’s personal were excellent. I had a terrible interaction with an individual from the tour information office, which will determine me from staying again. I went into rent a motorbike, and they wanted to hold my passport during the rental. This wasn’t something I wanted to do. I noticed in the ledger there were driver’s license and international permits. At this point, I informed them that I live in Thailand and had a Thai drivers license. The individual became visibly upset. They told me that they would not hold anything other than my passport for the rental, even if they had others drivers license, since it would be to easy for me to get away (flee). For them to openly and admittedly judge me different from other customers because I don’t look like them, was a big let down. Especially because everyone else was so polite and professional.

This was such a lovely hotel, the staff were so welcoming, the food was great - so many breakfast options and the pools were fantastic. The beachfront was a little tricky with the tides but great nonetheless. I especially loved the Starbucks.

Staff and service were beyond elite! Even got birthday cake for my partner for his birthday an and upgraded us, seriously felt like super stars. Resort was quiet but beach is nice and mini Mart close. Highly recommend if you can get a good price.

Amazing location. Great service. Everything was so perfect we couldnt wipe the smiles off of our faces!

Facilities are good, service could be improved

Clean service good.We had good time here.