Mercure Koh Chang Hideaway

Mercure Koh Chang Hideaway Reviews

Mercure Koh Chang Hideaway

111, 1, Koh Chang Tai, Ko Chang District, Trat, ThailandView Hotel Details
Mercure Koh Chang Hideaway
Mercure Koh Chang HideawayMercure Koh Chang HideawayMercure Koh Chang Hideaway
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1 night

Mercure Koh Chang Hideaway Guest Reviews

4.1/5
Very Good
48 review
Verified reviews
Location4.1
Amenities4.0
Service4.3
Cleanliness4.1
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All Reviews(48)
Positive reviews(44)
Reviews with photos/video(31)
Awesome stay(17)
Loved the beach(7)
Friendly host(7)
Negative reviews(4)
AmySprinkles
Pool Villa with Private Plunge Pool and Terrace
Stayed in Jan 2024
Couples
12 review
4.7/5
Amazing
Posted on Jan 28, 2024
Staff and service were beyond elite! Even got birthday cake for my partner for his birthday an and upgraded us, seriously felt like super stars. Resort was quiet but beach is nice and mini Mart close. Highly recommend if you can get a good price.
Response from Property: Dear our valued guest,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
LAWYONEGILAD
Deluxe King Room With Ocean View
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Amazing location. Great service. Everything was so perfect we couldnt wipe the smiles off of our faces!
Response from Property: Dear Mr.Lawyonegilad,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
WB Vacation
Standard king Room
Stayed in Mar 2024
Business travellers
45 review
4.5/5
Great
Posted on Mar 15, 2024
Big room and nice bed!
Response from Property: Dear our valued guest,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
Dimi3
Standard king Room
Stayed in Sep 2023
Solo travellers
7 review
4.5/5
Great
Posted on Oct 3, 2023
Best location in Bailan beach, access to the beach. Friendly stuff. Starbucks is located right at the beach
Response from Property: Dear our valued guest,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway.It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback willserve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome youback to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
Namtannattha
Standard king Room
Stayed in Nov 2023
Friends
14 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Very good view and chilling
Response from Property: Dear our valued guest,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
Bastian TY
Deluxe King Room With Ocean View
Stayed in Aug 2023
Solo travellers
6 review
5.0/5
Outstanding
Posted on Aug 29, 2023
Fantastic beach vibe Private Beach Excellent breakfast Wonderful staffs
Response from Property: Dear Mr.Bastian,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
Alfie
Pool Villa with Private Plunge Pool and Terrace
Stayed in Nov 2023
Couples
18 review
4.5/5
Great
Posted on Nov 9, 2023
Nice beach front resort with Star Bucks on the beach
Response from Property: Dear Ms.Alfie,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
CHAMP4
Standard king Room
Stayed in Feb 2024
Friends
14 review
5.0/5
Outstanding
Posted on Feb 7, 2024
Nice place There is Starbuck coffee
Response from Property: Dear our valued guest,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
Apas
Standard king Room
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Good 😊
TravelerZ
Deluxe King Room With Ocean View
Stayed in Apr 2022
Friends
64 review
4.2/5
Very Good
Posted on Apr 21, 2022
Location is quite if you looking for a quite area to stay, amenities are very good, service staff can be better mostly are nice
Response from Property: Thank you for your comments and hope that we would have an opportunity to welcome you back to our hotel for next holidays to Koh Chang. Thank you
Vincent Tseng
Deluxe twin Room with Pool Access
Stayed in Jan 2022
Family
8 review
3.7/5
Posted on Jan 5, 2022
Food service very slow And check in time also slow Lobby Staff not good
Abdulvahab
Standard king Room
Stayed in Apr 2023
Couples
83 review
5.0/5
Outstanding
Posted on Jun 23, 2023
Nice place
Response from Property: Dear our valued guest,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
kunchain
Superior king Room
Stayed in May 2024
Family
1 review
4.0/5
Very Good
Posted on May 10, 2024
Suay School has activities to play. There are 2 large swimming pools, a private beach next to the hotel, a coffee shop, restaurant, small bar, quiet a**osphere, polite staff, good service.
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6/9
Mustivity
Pool Villa with Private Plunge Pool and Terrace
Stayed in Mar 2024
Couples
7 review
3.7/5
Posted on Mar 18, 2024
Good room, ok location, suitable for relaxing on vacation. Suitable for families
Original TextTranslated by Google
Response from Property: Dear our valued guest,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway
Anonymous User
Deluxe King Room With Ocean View
Stayed in Feb 2024
Couples
12 review
4.5/5
Great
Posted on Mar 20, 2024
The room was of a higher category of convenience; its corner location made it more private. Separately, it is worth noting the rocking chair on the balcony, the personal loungers that were also on the balcony, and the jacuzzi bath in the room, the jacuzzi works perfectly, the foam was whipped up so much that it turned out to be a cool foam party! 🫧🫧🫧🛀🏻😄 Bathrobes, slippers, soap accessories - everything is there. Service in the hotel restaurant and beach bar is mediocre. The staff float imposingly between the tables, or even chat enthusiastically about their Thai affairs until the guests themselves come up to them. After which only one more cocktail can be brought to the table for about 30 minutes.😕 The breakfast buffet is quite modest, with more of an Asian twist. When checking into a room with a higher category of amenities, chilling for a few days is an interesting option.
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6/8
Response from Property: Dear our valued guest,We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway.However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard.We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday.Best regards,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway