Maya Resort Samui - Family Resort Extra

Great stay.. Quite focused towards families.. they need to fix their washing machine though. Very close to fisherman village which is not quite and attraction for young and active people(that would be Chaweng)

A really great place for families. The kids play area is staffed and was a necessity on a few rainy days. It's a bit strange though that the restaurant and pool area closes so early (around 7:00PM) and all the lights are turned off. Super close walk (3 minutes) to Fishermans' village street where there is lots to do, and also close to the night market (maybe 10 minutes walk).

Firstly we mostly dealt with Richard Bone, one of the Hungarian siblings referred to by a previous reviewer. We found him extremely helpful, reliable and couldn't do enough for us. Everything on the financial side was totally 100% and trouble free. We had a garden villa which was excellent and very peaceful. We are an older couple with no children but we had a wonderful peaceful time in this family friendly resort. We would not hesitate to return or recommend it to anyone.

Be cautious! The Hungarian siblings who run the resort are dishonest and do not honor their agreements. We booked and paid for a room through Agoda in March for the week of Christmas (at a very competitive price). However, when we arrived at the resort, our reservation was not in their system. The resort was fully booked, leaving us without a place to stay during the busiest week of the year. Initially, the owner appeared distressed about the situation and offered us one night in a room that was available until he could contact Agoda, as he claimed they were unresponsive. The next day, we had to book another hotel for the rest of the week at a much higher cost. However, they said our daughter could use the resort’s facilities and was invited to the Christmas celebration there. Despite the disappointment, we decided to make the best of a bad situation, keeping the energy positive for our daughter and trying to salvage a pleasant holiday. When we contacted Agoda ourselves regarding our reservation, they informed us that the resort had canceled it in October due to a large group booking. However, this large group was nowhere to be seen, and no one had informed us of the cancellation. The reservation was still marked as confirmed on Agoda’s system. Agoda attempted to contact the resort, but they didn’t respond. During the Christmas celebration, every child at the resort received a gift—except for ours. The next day, we were presented with a bill by the Thai manager for the one night we stayed, at a price twice as high as the rate in our original booking. The Hungarian owners instructed the Thai manager to issue this bill over the phone but refused to discuss the matter with us personally. After explaining the situation, the Thai manager went out of their way to find a gift for our daughter the next day. Based on other reviews, I anticipate a defensive response from the resort, which should serve as further evidence of their lack of responsibility and fairness. The resort is beautiful, children will enjoy themselves, and the Thai staff are incredibly kind and genuine. However, please be very cautious regarding the dishonest and cowardly owners.