Railay Bay Resort & Spa

Though the facilities need to be updated, we totally enjoyed its exotic location and laid-back guest criteria. Perfect base for a rock climbing recce for those who visit Krabi for the first time. We will definitely be back!

Great hotel for couples and families. Minibar is for free everyday, that’s a plus! Clean and comfortable. Good breakfast and direct access to the best two beaches ✌🏽

The room was totally different from the selling pictures, with many defects. I was also very surprised when a staff came to refill the minibar after I had already checked in. It felt like the room wasn’t ready, as the minibar should have been fully set up before my arrival. When I pointed out that the room cleanliness was not good and showed her specific spots, she simply replied that it was NORMAL and nothing more could be done. I was very disappointed with this response, especially since she was a housekeeper and acted as though cleanliness was not important. After that, I was offered to move to another room, but unfortunately, it was in the same poor condition as the first one. I didn’t want to complain again and lazy to move again and again , but honestly, for a resort that charges 5-star prices, I expected much better service. Once a guest complains about a room, the staff should inspect the new room before offering it, to make sure the same problems don’t happen again. Sadly, that wasn’t the case here. Later, in the evening, I asked a male staff member at the pool bar to call a buggy car for me to return to my room. Instead of assisting, he just pointed with his finger toward the abandon reception and told me to ask there. When I went to check, the reception was empty with no one around. As a result, I had to walk back to my room on my own. This lack of service was extremely disappointing.

Amazing stay as always. Perfection. The weather, the service, room and general amenities were excellent.

The bungalow was a good size and had a nice bath. But it needed some refurbishing and it was a long walk from the front of the hotel, in fact almost by the East Beach. And there are no hotel facilities by the East Beach. The walk included a long stretch with aircon units and little shade (see the photo). The buffet breakfast was very good. stated prices for food and drink had 17% added to them for tax and service.

rooms are a bit old which gives the impression they are not clean. Staff excellent and very friendly ! !!! Nice location. We will come back