Best Hotels near Su- san Hoi, Krabi

Hard to know where to start… bitterly disappointed is the phrase I’d use. Everything from start to finish wasn’t great. Most of the issues centred around poor quality of service with what seems to be badly trained staff. The rooms are designed nicely but cleaned poorly, multiple occasions where surfaces were not wiped and products not replenished. The service at the bar and restaurant was bad with food coming out at different times, forgetting orders or it taking 40+ mins. The shuttle times are limited so that if you want to go out to the town for dinner or lunch you need to pay for a taxi, which are also over priced compared to other areas of Thailand. Items were placed on our bill that were included in our stay, after asking confirming several times that these items wouldn’t be an added extra. We booked a snorkelling tour with the hotel which was very poor. Due to multiple reasons we felt unsafe and asked the hotel to tell the boat driver to take us home. She then proceeded to tell him to ignore us and sail further out to sea in the hood we’d change our mind. It took us 6 times of asking to be finally taken back. When we made a formal complaint at the hotel we weren’t given an apology or refund, not even a bottle of gesture of good will… nothing. We were asked to pay nearly £200 per person for the NY event, on top of our stay, which I felt was outrageously overpriced. There is a real sense of over charging guests and not providing service or products that warrant the high fees. Overall very unhappy with our stay. The staff need some thorough training and a duty of care for the guests needs to be given priority. It’s important to note that the hotel wasn’t even half full yet the team seemed overwhelmed and unprepared.

It’s a lovely hotel a little bit out the way but I like to walk so that was good. The gardens and pool are beautiful and looks on to the mountain stunning view. The room was very nice but not cleaned very well there were stains on the walls that would easily come off with a wipe. They say breakfast is included but it’s just a cup of coffee and a warm wrap. I never pay to have breakfast at hotels in Thailand as I never find it very good but this was automatically included in the price. One morning when I opened the wrap it was all mouldy. Breakfast and cleaning aside I would definitely stay here again.

Luckily we only stayed here 1 night and if it was more I would definitely of moved hotels. We arrived and walked down to the pool area which was very small and there was a run down pool bar which was shut. We then went to see if there was a nice beach and restaurants about locally and there was neither, just a port to get to Railay which we ended up going to mainly to get food and drink. When we turned the air con on there was a strong smell of burning smoke so ended up having a very stuffy night with just a fan blowing. The shower was also awful as the shower head sprayed water in all directions all over the bathroom. The only pros was that they had good WiFi and a comfy bed. We only stayed here as we had an early flight in the morning as it wasn't too far from the airport but would not recommend this hotel at all especially if you are on holiday!

This is our 4th trip to Krabi and subsequently the 4th hotel that we have stayed at. Villa cha cha in a nutshell is everything you want in a resort for a family trip. We booked the beachfront suite and it was nice, spacious and comfortable! The service is overall good but, and this is a minor issue, the food takes time to be served in the restaurant, which basically means you can enjoy more cocktails in the happy hour :) It is a 15 mins drive away from Ao Nang beach but they have a free shuttle service every half hour. Another thing they can improve upon is having another masseuse at their spa. There is only one masseuse and sometimes the wait period is too long!

We enjoyed our stay a lot and probably would have stayed two days even more, but unfortunately they were booked out. We also had a special request in our booking and they didn’t ignore it. In the room you have everything that you need - a fridge, TV and even a hairdryer. Most important part is the bed and we liked it a lot..I read before we went that some people found the bed very hard, but for us it was perfect and we had a very good sleep. WiFi worked great (watched Netflix without problems) and room was very clean - no strange stains on the sheets or anything like that. Also the location is ideal for Krabi town, because in front of the hotel there is a market where you can get food (rice with crispy chicken and salad) starting from 35 Baht and 7/11 is just next to the hotel. Would definitely stay there again.

We (3 non vegetarians and 3 vegetarians) loves the hotel breakfast. Breakfast provides are different every day but not all. The staff is nice and allows us to use the utensil and plates for outside food to eat at the breakfast area. This hotel has short walking distance to Andaman Cultural Centre and Maharaj morning market.

From my experience for 4 days 3 nights here, all good as described like in the description. But, i thought is provided laundry service but is not. So, those please note that this hotel have not laundry services.

We stayed at this resort in March 2023 having reviewed all local hotels in detail in advance on trip advisor/ google. We are delighted we did this as we were very happy with this hotel. To summarise: - Location: Railay is beautiful and by being on the quieter part you get the benefit of being quieter and less touristy, whilst still being within 5 mins walk to main part. Much better to stay here that Ao Bang Beach. Railay is fantastic! You can reach there by boat, but can be expensive to get back after 6pm (we paid 2k baht as could not find anyone coming back at 10pm) - Pool and lounge area: Stunning view, good size pool and pool bar! Be careful with food as we got robbed by a monkey, rather amusing! - Staff: incredibly polite! - Food: we did not have dinner but the breakfasts were superb (as a meat eater). However, my wife is vegan and struggled. I would recommend the hotel provide at least a few options for vegans. Veganism is growing world wide and there is an opportunity to get ahead here! - Hotel room: our deluxe grand room was a great size and stunning. Only issue was it was slightly dark but nothing can be done about this as we were on ground floor. I would also recommend more water be given for guests in the warmer season. - Hotel grounds: breath taking. I recall our second night coming home at night for the first time from a different angle saying this place looks stunning only to be pleasantly told by my wife that this was in fact our hotel! :) - Top tips. 1) MUST Walk to the main beach and ask at the boat hut counter (on the beach, a little stand) for a private early sunrise 4 island tour. You will need to get there by 6am. We did this and had the islands to ourselves. It was incredible. I would have paid 5 times the amount we paid. 2) you can do Railay/nearby area in 3 days. 3) if you come outside of dec-feb it can be a little quiet. We were slightly disappointed how quiet it was. All in all, great hotel and hope the above helps future tourists!

Perfect location and easy to find from the pier. Clean and the rooms are made up everyday. Resort does not sell alcohol but you can buy it and take it to your room / pool-side /..... Resort is right in front of the ocean. Relax on the beach or near the pool-side. There are 2 ways to get to Walking Street from the hotel. Both are easy, depending on whether you're near the pier or near breakfast area. Walking on the beach (near breakfast area) to Walking Street is less than a 2 minute walk.

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