DJ Citi Point Hotel Reviews

Response from Property: Thank you for your feedback. We would like to inform you that the property does not have a lift, as stated in the listing. Guests who may have difficulty with stairs are welcome to inform our staff in advance, and we will be glad to assist wherever possible.Regarding the hot water, we apologize for the inconvenience—guests are encouraged to inform our staff immediately should any issues arise, and we will be glad to assist and resolve the matter as soon as possible. We appreciate your comments and hope to serve you better in the future.

Response from Property: Thank you for your feedback 😊We’re happy to hear that you liked the single queen bed room with the window. It’s great to know you found the room nice and comfortable.We appreciate your comment about the space around the table and chair. We understand that it can feel a bit cramped due to the bed layout. Your feedback is valuable, and we will review the room arrangement to see how we can improve the space and make it more convenient for guests.Thank you again for staying with us, and we hope to welcome you back for an even better experience next time!

Response from Property: Greetings from DJ Citi Point HotelWe greatly appreciate your kind words regarding the cleanliness, comfort, and professional service provided by our staff.Your feedback is highly valued by the management and will be shared with the staff concerned.We look forward to the pleasure of welcoming you back in the near future.

Response from Property: Thank you very much for taking the time to share your feedback with us. We truly appreciate your kind comments about our friendly staff, convenient location, and clean rooms. It is always encouraging to hear that our guests had a generally pleasant stay.At the same time, we sincerely apologize for the cleanliness issue you experienced. Please be assured that this is not the standard we aim to maintain. We have already shared your comments with our housekeeping and maintenance teams, and immediate steps are being taken to strengthen pest control measures and enhance room inspections to prevent this from happening again.Your feedback is extremely valuable to us as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

Response from Property: Terima kasih banyak atas maklum balas yang sangat positif! 😊Kami amat gembira mendengar bahawa anda berpuas hati dengan penginapan di Hotel DJ Citi Point, terutamanya dari segi keselesaan untuk keluarga dan layanan perkhidmatan kami.Sokongan dan kata-kata baik seperti ini benar-benar memberi semangat kepada pasukan kami untuk terus memberikan perkhidmatan yang terbaik. Kami berharap dapat menyambut anda dan keluarga lagi pada masa akan datang! 🙏✨

Response from Property: Greetings from DJ Citi Plaza Hotel and Suites.Thank you for your feedback. We truly appreciate your comments and kind support, which help us improve our services. We hope to welcome you again in the future.

Response from Property: Thank you so much for your kind words! We're delighted to hear you enjoyed your stay with us and found our location convenient, especially being close to Pasar Payang. It was a pleasure hosting you before your trip to Redang Island. We hope to welcome you back to DJ Citi Point again in the future. Safe travels and enjoy your island getaway!

Response from Property: Thank you for choosing our hotel for your staff’s accommodation. We are pleased to hear that there have been no complaints so far. We strive to maintain a clean and comfortable environment while offering great value for budget travelers. Please feel free to reach out if there’s anything we can assist with in the future.

Response from Property: Greetings from DJ Citi Plaza Hotel and Suites.Thank you for your feedback. We appreciate your understanding and will take your comments into consideration as we continue to improve our guest experience. We hope to have the pleasure of welcoming you again.

Response from Property: Thank you for your feedback. We appreciate your comments regarding the parking situation and accessibility concerns.Please note that parking near the hotel is municipal and not free, and we understand that the lack of a lift and building layout may not be ideal for guests with knee or mobility issues. However, we do have rooms available on the ground floor which might be more convenient for guests with mobility challenges.We value your input and will continue to explore ways to improve our services.

Response from Property: Thank you for your wonderful feedback! We’re glad to hear you enjoyed the service and the room.We appreciate your note about the tap water smell and will look into this to improve our guest experience.It’s great to know you’d stay with us again, and we look forward to welcoming you back soon! 🥰

Response from Property: Thank you for choosing our hotel for your staff’s accommodation.We’re glad to hear there have been no issues so far, and we truly appreciate your trust in us.Providing a clean and comfortable stay at an affordable rate is our priority.Should you or your team need any assistance during their stay, please don’t hesitate to reach out.We look forward to continuing to serve you!

Response from Property: Thank you for your feedback. We’re happy to hear that our staff were helpful and that you found the room clean with adequate facilities.We appreciate your comments and hope to make your next stay even better.

Response from Property: Thank you so much for the awesome feedback — we're really happy to know you enjoyed your stay with us! Your support means a lot and keeps us motivated to do our best every day. Hope to see you again soon for another stay!