Dabu Ritz Garden Hotel (Guandu District Haile World Branch)

I checked into this hotel on April 12th based on the online reviews, and the result was extremely disgusting. The specific situation is as follows: I got up at about 8:17 in the morning of 4.13 to go to the toilet. I fell to the ground while lifting the toilet lid. I had multiple injuries on my body. My head hit the door frame, my arms had 2 injuries, my back was abraded, and I was unconscious for a while. I got up and rested for a while. At 8:32, I contacted the front desk through Ctrip (there was no phone in the guest room). Until 8:45, a big sister came. She didn't care about the guest's injuries at all. She came in and said that there was a reminder next to the luggage rack, and left after a while. I saw that no one from the hotel followed up and dealt with it. Due to the injury, I called 110 and 120. Later, 120 took me to the Sino-German Orthopedic Hospital (a young man named Xiao Jiang from the engineering department of the hotel accompanied me and paid for the relevant examination fees); when I returned, it was about 11:00. When I came back, I felt that the hotel still had an attitude. When I entered the guest room, I found that the bathroom was completely cleaned up, and other areas were not touched. The hotel entered the guest room privately without my permission. The police did not see the scene either. I was angry about the hotel's behavior! Later, I felt that this matter was actually very simple, but the hotel made it very complicated. The store manager called and said: 1. The hotel has sent people to the hospital and paid the fees, 2. The hotel is not responsible; the above is that the hotel is already out of humanitarianism, and if other matters are needed, let me handle them through legal means, the rest is very tough. The above is the specific process of the check-in. It's very bad. I just want an explanation. I've also attached photos of the scene and explained a few problems at the scene: 1. There is no glass door in the shower room; 2. There is water accumulation near the toilet (at the entrance); 3. There are no anti-slip mats and floor towels on the floor; 4. There are no eye-catching signs on the front. There are major safety hazards! I hope Ctrip will provide supervision!

I wanted to review it right after leaving the hotel but it was not time yet. The more I thought about it, the angrier I got. Why did I book this place? How did they get so many good reviews? I'm speechless. When I checked out, the front desk clerk smiled and asked me about my stay experience and areas for improvement. There are so many things to say that I can't describe them all in one sentence. You can just look at the pictures for yourselves. When passing through Kunming on the journey, I wanted to find a place to rest, otherwise it would be unsafe to drive overnight. I also wanted a place to park and preferably a hotel with breakfast. After searching for a long time, I decided to book this one. The result was so disappointing that I would never have chosen to stay if it wasn't almost midnight when I arrived. They said it had reopened after renovation and upgrading, but it seemed like nothing had been done. The reception area is indeed as shown in the pictures, and it is also quite refined. The rooms should not be too bad, right? When I checked in, I agreed to a tatami room for the holiday season, but the front desk said there were no tatami rooms available. They upgraded me to a king-size bed room, but I agreed because it was too late. This was the beginning of a nightmare. By the way, the front desk collected a deposit of 200 yuan when checking in. Friends who often stay in hotels know that in this era, hotels that collect deposits are generally pretty good. I was secretly happy about this, thinking that the room should be pretty good, with all the facilities. The result is good Firstly, there is no glass door in the shower room (the front desk told me that every room is like this, is it designed on purpose?). The sliding rails on the door frame are obviously removed because the glass door is broken. When I took a shower, the bathroom was full of water. Not only was it uncomfortable, but the floor was also very slippery and dangerous! Then there is the shower head seat that costs a few dollars on Pinduoduo, which cannot adjust the height of the shower head. If you don’t want to wash your hair, you can only hold the shower head throughout the shower. Not to mention the outdated toilet, the 90s caution slip sign on the floor (there's no door so how can I be careful), and the toiletries bags are probably leftovers from previous hotels. Could they use some more effort in the renovation? And the paint on the bathroom mirror is peeling... It's even more exciting when you come out of the bathroom. Lift the quilt and check the hygiene. Why is the horizontal stripe of the quilt decorated on the inside of the head of the bed? When I opened it again, I found that the quilt was probably an heirloom, with so many holes! Doesn’t the boss feel guilty? ! I guess the thing placed at the bedside is why they asked me to pay a deposit. This kind of product is sold directly at the bedside, which is enough to show the grade of our hotel, right? For breakfast I just had two slices of toast and drank some milk. My partner had some rice noodles which didn't taste good so we checked out early and left. Because I often stay in hotels on business trips, this one has the lowest price/performance ratio! No doubt about it! Hotel facilities. My partner said the room is only worth 80... For the price of 200 or so, I can live well in the city center without breakfast. I am very upset that the longer I stay, the angrier I am and I am even mad when I leave. The front desk even asked me if I had a good stay. If you want to make suggestions, I would suggest that the front desk area is not important. It is better to spend some time and money to improve the room. Friends who are planning to book a room should think about it themselves after reading this. If I saw a review like this, I wouldn't be so angry.