Henn na Hotel Premier Kyoto Gojo Karasuma (formerly Watermark Hotel Kyoto) Photos
Henn na Hotel Premier Kyoto Gojo Karasuma (formerly Watermark Hotel Kyoto)
変なホテルプレミア京都 五条烏丸
195 Daikokucho Shimogyo-ku, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8161, Japan
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8.0/10
Kuailexiaolaodi
9.5/10
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9.5/10
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10/10
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10/10
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10/10
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9.0/10
Bryan HKG
10/10
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7.5/10
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9.5/10
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8.0/10
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9.0/10
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10/10
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Guest Reviews of Henn na Hotel Premier Kyoto Gojo Karasuma (formerly Watermark Hotel Kyoto)
9.0/10
Great
286 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.9
Service8.9
Cleanliness9.2
Jian han
Superior Twin Room
Stayed in Mar 2025
Couples
1 review
9.0/10
Great
Posted on May 27, 2025
Hotel is one station away from Kyoto station so it is a quieter area further away from big stores. Hotel is comfortable and the interior was really a good style that feels different from regular hotels. The coin laundry was a little expensive.
Response from Property: Thank you very much for staying at Henna Hotel Premier Kyoto Gojo Karasuma. We are delighted to hear that you are satisfied with our rooms and atmosphere. We will continue to strive to improve our room facilities and services to meet the expectations of our guests, and we look forward to your continued patronage.
Anonymous User
Double room
Stayed in Mar 2025
Couples
1 review
7.5/10
Posted on May 12, 2025
Dusty room
Cleanliness can be better. The room was dusty and led to allergic reactions. The air purifier was no help because it was filled was dust, I wished the hotel had cleaned it on a usual basis. There were stains on the underside of the blanket. Thankfully there was room service everyday and they were considerate not to touch our personal belongings. Location was great as it was just beside Gojo station, there were bus stops just outside the hotel too. Family mart was just few minutes walk away. Most procedures were self-serviced, but the staff did help us once and they were very nice and friendly.
Response from Property: We will immediately report the points you have pointed out to the respective staff members in charge and reconfirm our commitment to providing services that meet the expectations of our guests, while thoroughly instructing our guestroom operations.
Ngan Ping Gloria
Double room
Stayed in Dec 2024
Solo travellers
2 review
10/10
Outstanding
Posted on Jan 22, 2025
location is good, and the room is clean, bed is big and soft, really enjoy my stays!
Response from Property: Thank you very much for using Henn na Hotel Premier Kyoto Gojo Karasuma.I was very saddened to see how refreshed you were during your stay at our hotel.We would like to once again thank you for your valuable feedback and comments.We look forward to your continued patronage.
Anonymous User
Superior Twin Room
Stayed in Sep 2024
Family
5 review
9.5/10
Amazing
Posted on Oct 28, 2024
Great location, the hotel was only a 5 min. walk to gojo train station. The room was very clean and the japanese employee was very friendly. There is a luggage storage service and breakfast was also nice. The room floor was tatami which was a great experience. This room is perfect for 2 people.
Response from Property: Thank you very much for staying at Watermark Hotel Kyoto.As you have posted, our hotel is located on Gojo Street, and our guests enjoy a convenient location.We will continue to strive to enhance the facilities of our rooms and improve our services in order to meet the expectations of our customers, so we look forward to your continued patronage.
chasey Wong
Superior Twin Room
Stayed in Nov 2023
Family
8 review
10/10
Outstanding
Posted on Dec 20, 2023
It is mega clean for the hotel. Staff are professional trained and explained everything in detail!!
The bed is super comfy which also include slippers and pyjamas! Highly recommend for couples and friends to travel near Kyoto!
Response from Property: Thank you for your review. We are very happy to hear that you were satisfied with our services. If you have family or friends who are coming to Kyoto, we would appreciate it if you could introduce our hotel to them. We look forward to seeing you again.
Anonymous User
Superior Twin Room
Stayed in Nov 2023
Couples
11 review
7.5/10
Posted on Dec 24, 2023
3-minute walking distance to Gojo station. Spacious room with nice design in Tatami style with Kyoto tower view. Receptionists don’t look friendly. Toiletries and sleepwear are provided and placed near to the lobby lift. Beverage vending machines at Level 2. Quieter area compared to Kyoto station and Gion but have Family Mart, Lawson, McDonalds within walking distance. No special arrangement for anniversary celebration.
Response from Property: Thank you very much for using Watermark Hotel Kyoto.We are very happy to hear that you were satisfied with the location of our hotel.However, we would like to sincerely apologize for any inconvenience caused regarding the response of our hotel staff.
EmJTravels
Double room
Stayed in Sep 2023
Couples
4 review
9.5/10
Amazing
Posted on Oct 5, 2023
2 mins walk away from Gojo station, super easy to get around all the sights! Family mart at the end of the street, lots of bus stops🚌
Room was simple and cosy with the traditional tatami mat style, totally fine for a few nights stay. Fresh towels every day and pajamas!💤
Breakfast was a 3.5 stars for me; lots of variety of drinks and Japanese style breakfast- hot food such as eggs sausage bacon etc was a bit cold even though we had breakfast around 7:30. Fruit and salad was lovely- soy milk pudding was the best!🍊
Response from Property: Thank you very much for staying at Kyoto Watermark Hotel.
As you mentioned, our hotel is located on Wutiao Street, so we're happy to hear from our guests that it's very convenient for shopping and dining.
We look forward to your continued patronage.
Bryan HKG
Standard Twin Room
Stayed in Jul 2023
Couples
1 review
9.0/10
Great
Posted on Sep 4, 2023
The hotel was nice and clean with a very beautiful Japanese styles interior, a small water fountain in the hotel lobby with quiet and peaceful ambient music. The hotel room was super cozy but a little compact if you’re visiting with friends, it separated into 2 sections, rock flooring (where you take off your shoes) toilets and bathrooms are In that area as well and tatami flooring area where shoes were not allowed, it gives you an authentic Japanese ryokan feeling while also being very mordent and cozy.
My favourite part of this hotel room was the design, it’s very Japanese and you could control the brightness level of the room as well, it gives you a calming and peaceful staying experience. The beds were very comfortable too, but it could be too low for some.
One of the drawbacks of the room was that there were no see through windows. Might just be my room.
Overall it is a very good hotel, staff were friendly and helpful and speaks well English. I would highly recommend you to stay in this hotel!
6/7
Response from Property: Thank you for staying with us at Watermark Hotel Kyoto.We would also like to thank you for posting your wonderful photos and warm comments about our hotel.We use tatami mats in the image of Ryukyu tatami mats in our guest rooms. You can take off your shoes and relax in this room where traditional Japanese and modern styles are harmonized with tatami mats that exude elegance.We look forward to choosing our hotel the next time you come to Kyoto. Best regards,Watermark Hotels Kyoto.
Anonymous User
Superior Twin Room
Stayed in Nov 2022
Couples
2 review
10/10
Outstanding
Posted on Dec 3, 2022
Amazing hotel located near to metro station! Stayed here for our anniversary day in December and they got us this omg! And our room can see the Kyoto Tower which is really a bonus! Love the japanese style room and thanks so much for hotel staff’s preparation and arrangement! Highly recommended!
Response from Property: Thank you for choosing Watermark Hotel Kyoto for your stay in Kyoto.We would like to thank you again for choosing our hotel for your anniversary trip and for your valuable feedback regarding our hotel.We hope that you will choose our hotel again when you come to Kyoto next time.Best RegardsWatermark Hotel Kyoto
Guest User
Superior Twin Room
Stayed in Feb 2025
Other
3 review
10/10
Outstanding
Posted on Mar 29, 2025
The hotel is conveniently located, just a few dozen meters away from Gojo Station on the Karasuma Line. There is a 711 next to it, and Mai Mai is also available opposite. It was raining when I went there, and the hotel also provided free umbrellas. Check-in and check-out are basically semi-self-service, and there will be staff next to you to prompt and help. There is a storage area in the lobby, and luggage storage is super convenient
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Henn na Hotel Premium Kyoto Gojo Karasuma.
We will take your opinions and suggestions as encouragement and continue to work hard to provide higher quality services. Thank you for your continued support.