Eden Beach Khaolak Resort and Spa A Lopesan Collection Hotel

Eden Beach Khaolak Resort and Spa A Lopesan Collection Hotel Reviews

Eden Beach Khaolak Resort and Spa A Lopesan Collection Hotel

12/12 Lam, Thai Mueang, ThailandView Hotel Details
Eden Beach Khaolak Resort and Spa A Lopesan Collection Hotel
Eden Beach Khaolak Resort and Spa A Lopesan Collection HotelEden Beach Khaolak Resort and Spa A Lopesan Collection HotelEden Beach Khaolak Resort and Spa A Lopesan Collection Hotel
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Eden Beach Khaolak Resort and Spa A Lopesan Collection Hotel Guest Reviews

4.3/5
Very Good
135 review
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.3
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All Reviews(135)
Positive reviews(124)
Reviews with photos/video(71)
Classy environment(31)
Loved the beach(23)
Delicious breakfast(21)
Great swimming pool(18)
Great value for money(17)
Convenient location(14)
Strange smell in room(9)
Close to beach(6)
Negative reviews(11)
Anonymous User
Superior Room
Stayed in Jun 2023
Couples
15 review
5.0/5
Outstanding
Posted on Jul 18, 2023
This is the best hotel. We love everything here!
6/10
Response from Property: Dear value guest,We are highly appreciate for your stay with us and write this review with nice photo.Our team are looking forward to welcome you at our resort for your next holiday.Best regards,The management
travelling frog
Tropical Garden Room
Stayed in Mar 2023
Friends
3 review
4.2/5
Very Good
Posted on Mar 9, 2023
Nice resort, with beautiful beach view and comfortable decoration style. Good restaurant with welcoming staff. Unsatisfied with the receptionist, a middle aged woman, seems cold and unfriendly.
Response from Property: Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our resort style, beach and amenities as well as our services and food offerings.For your commended our receptionist, we would say sorry that made you are unsatisfied, we have been instruct and keep training for all our service staff to be more standard.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.with kindest regards,The management team
Guest User
Tropical Garden Room With Pool View
Stayed in Mar 2023
Solo travellers
3 review
4.7/5
Amazing
Posted on Mar 23, 2023
First time to Khao Lak. Only 1 hour car from Phuket Airport. The hotel has private beach, spa & massage , cafe, restaurant and bar. Nice and big public pool (some suite come with private pool). This place not crowded as in Phuket city . Suit for Solo, Family and with buddies . Hotel staff are very friendly and warm to be here. Especially thanks to staff named Kig & Praew ! 👍🏻
Response from Property: Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our resort services staff and food offerings and breakfast.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management team
Mao Mao Fer
Stayed in Aug 2022
Couples
20 review
4.5/5
Great
Posted on Aug 22, 2022
Very nice and insta worthy. Lots of stairs too climb every where u go.
Response from Property: Thank you for your stay with us and review our resort during stay.We look forward to welcome you again in the future.With best regards,The management
Guest User
Deluxe Room
Stayed in Apr 2023
Friends
5 review
5.0/5
Outstanding
Posted on May 2, 2023
Beyond my expectations! View is excellent.
Response from Property: Dear Value guest,Thank you for your stay with us and this reviewWe looking forward to welcomed you again on the next trip.Best regards The management
Guest User
Tropical Garden Room With Pool View
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 25, 2024
nice place
Response from Property: Thank you for your stay with us and this review.We are looking forward to welcome you again in the future.Best regards,The management
Tripme
Superior Room
Stayed in Jan 2022
Couples
6 review
5.0/5
Outstanding
Posted on Jan 23, 2022
Beautiful and brand new resort. Loved surroundings near a nice and quiet beach. Would definitely go back again.
6/7
Response from Property: Thank you very much for your stay with us.We wish to welcome you at our resort again.Best regards,The management
Impetchy
Grand Deluxe Lagoon Pool View
Stayed in Mar 2023
Friends
1 review
4.5/5
Great
Posted on May 14, 2023
Its was very relax when i stay here.
Response from Property: Dear value guest,Thank you for your stay with us and write review. We look forward to welcome you again on your next holiday Best regards,The management
Guest User
Deluxe Room
Stayed in May 2022
Friends
12 review
2.0/5
Posted on May 29, 2022
Poor service unprofessional staff ,They talk about other people while working both the reception staff and the driver. Breakfast is less .The staff at the egg station didn't get the order in time and showed a bad expression, shout at the customer that “ you have to wait! “ in Thai
Response from Property: First of all would like to thank you for your stay at Eden Khaolak, and sorry of our service made you were unhappy during stay. we are on improvement of our service and wish to welcome you at our resort again.Best regards,The management
Guest User
Superior Room
Stayed in Apr 2022
Couples
1 review
3.7/5
Posted on Apr 19, 2022
Beautiful hotel with good location. Breakfast is good but less variety choices compare to the other hotel near by. Recommend to replace new towels for customer stay longer than one night everyday.
Response from Property: Thank you very much for your stay with us, and write this commended, we will improve our service as per your advised.We wish to welcome you at our resort again.Best regards,The management
Julab on
Superior Room
Stayed in May 2021
Other
3 review
4.0/5
Very Good
Posted on Jun 28, 2021
Electricity was shut down almost whole night due to having a storm... all the rest was fine Foods and bakery were delicious
Response from Property: Thank you for your stay with us and look forward to welcome you again in the futureBest regards,The management
Nuanphan
Superior Room
Stayed in Dec 2022
Couples
2 review
4.2/5
Very Good
Posted on Dec 22, 2022
Nice location
Response from Property: Dear Sir/Madam,Thank you for your stay with us and this review.Look forward to welcome you again in the futureBest regards,The Management
Guest User
Superior Room
Stayed in Oct 2021
Friends
1 review
5.0/5
Outstanding
Posted on Nov 14, 2021
Good Good Good Good Good
Response from Property: Thank you very much for your stay with us.Look forward to welcome you againBest regards,The management
CT
Deluxe Room
Stayed in Jun 2024
Friends
4 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Good hotel, good atmosphere, good service staff, good pool. Come visit during this time and get a good price. We recommend that you come and try it. The highlight is the peacock and the orange cat ❤️🌊
Original TextTranslated by Google
Guest User
Superior Room
Stayed in Jun 2024
Couples
2 review
0.5/5
Posted on Jun 12, 2024
There are many geckos on the walls. The paid buffet in the evening does not include drinks. It costs about 700 baht per person. You have to order extra drinks. It is very bad. It is very inconvenient to travel. The surrounding area is very remote. The room has a smell, a weird smell of dampness, and it is very damp. , it may be due to the low occupancy turnover rate. Renting a car is much more expensive than the towns seven or eight kilometers away from here, four or five times more expensive. It is better to live near nanthong beach. The Khao Rang swimming pool and beach are basically standard, eden The hotel has no obvious advantages and the price/performance ratio is extremely poor. The funniest thing is that as a four-star hotel, there is a charge for Coke and Sprite in the room refrigerator, and it is not mentioned at check-in. There is no price tag for the drinks. Two Cokes cost nearly 600 baht, more than 100 yuan, and a bottle of Taixiang mineral water. Two hundred baht, fifty yuan, it only costs a few dollars to buy it at the 711 next door. In the end, I paid a thousand baht for two bottles of mineral water and Coke when I left the hotel, which was almost half of the room price.
Original TextTranslated by Google
Response from Property: Dear Value guest,Thank you for taking the time to provide your detailed feedback. We are sorry to hear that your experience did not meet your expectations. We sincerely apologize for the inconvenience you encountered with the geckos, the buffet, and the room conditions. Your comments regarding the location, rental car prices, and minibar charges are noted and will be addressed with our team. We understand the frustration of unexpected charges and will ensure that our policies are communicated more clearly to future guests. Your feedback is invaluable to us as it helps us improve our services and guest experience. Thank you again for sharing your thoughts, and we hope to have the opportunity to better serve you in the future.Best regards,The management