Crowne Plaza Lanzhou

The hotel is in a good location. The rooms are spacious. The river view rooms have nice views. The breakfast is quite rich. There is also the special Lanzhou ramen, which tastes quite authentic. There is also a gym and swimming pool. The facilities are quite comprehensive. The front desk service is quite enthusiastic. Overall, it is good.

I especially want to praise this hotel. I stayed here for two days and was impressed by several small things: after checking in, no matter how much luggage I had, there were waiters who came forward to help me carry the luggage and guide me to the direction of the elevator; I forgot to bring my room card when I had breakfast, and the front desk processed a room card for me on the spot after verifying my identity, saving the trouble of going back to the room to get the card; the breakfast was rich and varied, with Chinese, Western and local food. A little girl accidentally dropped an empty jam plate on the ground when she was picking up food. After she put it away and turned to leave, a young waiter quickly stepped forward to replace the jam plate; a young waitress happily chatted with a four-and-a-half-year-old girl, relieving her mother's anxiety and tension when she went to pick up the food and left... The real star-level service is not only reflected in the hardware, but also in these people-oriented details. Next time I come to Lanzhou, I will choose here again.

There is no parking guide. The lights outside the hotel are dim. I couldn't find a place to park and drove around two and a half times. There is no receptionist in the hotel lobby. I don't know if the front desk is on the right hand side. The payment procedure is cumbersome. The amount paid is a security deposit. Then I was asked to pay the same amount of room fee and a deposit. Can't the security deposit be directly transferred to the room fee? The WIFI connection is complicated and the page jumps up to 5 times. The countertops in the room are stained, and the drinking water is expired in the same month, as shown in the picture. I would have given a lower score, but the front desk service attitude was good when I left in the morning, so I gave it back two stars.