Lanzhou Chengguan District Hotels

The location and cleanliness of the hotel were great . The only issue we had was all the facilities were not open and the room was so warm it was difficult to sleep. When we asked about the room temperature we were told they had already given out the AC units and didn’t have any left to give us. Considering the price I would have expected a decent nights sleep but the temperature of the room and lack of AC units made it difficult.

Location is good, staff friendly and able to speak English, very helpful and nice. The room was decently decorated however there were a few inconveniences you would not expect from Hilton. Curtains were missing, noticed too late, in the morning the light was so bright through the sheer, my sleep was disturbed. The room was extremely hot (27 degrees celsius) while the ac was working it still felt too hot. The mattresses felt somewhat different from other Hilton hotels. I struggled falling asleep and kept waking up throughout the night. The internet speed is locked behind a Hilton membership (2025, having wifi locked behind membership is insane) The bathtub didn’t have any toiletries nearby, if you want to take a bath and wash yourself you will have to get out of the bathtub and reach for the shower gel or whatever else you need or bring your toiletries with you and put them next to the bathtub before getting in. The view was nice however the sofa in front of the big windows with the city view had stains and dark spots on it making it a bit uncomfortable to sit on it for too long.

The family room is exactly the same as in the picture A 1.8-meter-long bed for me and my mom, a 1.2-meter-long bed for my dad The toilet is separated into wet and dry areas, and the shower and pee are separated The entrance door is quite spacious. There is also an independent study with a water bar, which is by the window The next day, I extended my stay for another day. The waitress also helped me apply for Huazhu Club membership and upgraded the breakfast. Five-star reviews. Our family of three are very satisfied👍

A pleasant surprise stay. The handsome men and beautiful women at the front desk are familiar with the business and have first-class service attitude. The room is clean and spacious, and the hygiene is excellent. The breakfast is rich and delicious. The hotel is located in the city center, with many food and supermarkets nearby. It is about 400 meters to Zhongshan Bridge on the left and 300 meters to the subway on the right. The transportation is convenient. You must stay here when you come to Lanzhou.

The staff were very helpful and friendly. They helped me order takeaways online and navigate the apps. The were also very quick to respond if there were issues. Only thing I would say is that the hotel is supposed to be non-smoking (that’s what I was told), but on multiple occasions I could smell smoke in the bathroom through the vent (very strong). I made a complaint and they said they spoke to the guest but unfortunately this didn’t stop. Cleanliness could have been better as when I first had the room, the room did smell smoky including the pillows. I had to re-clean the wood in the room myself with towel and soap since it was dusty and had a strong smoke smell so I couldn’t sleep and it gave me a headache. I think the rooms need a deep clean if you are to get rid of smoke smell from the bed, furniture, wood. You have your own aircon which is good so there is not a central system.

This stay was beyond my expectation! The room was spacious and bright, the bedding was soft and skin-friendly, and I slept well until dawn. The service staff was warm and considerate, and they were very thoughtful from check-in to check-out. The breakfast was rich in variety, with a reasonable combination of Chinese and Western styles. The location is also great, with convenient transportation around, and it is convenient for shopping and eating. Highly recommended!

I came to Lanzhou to watch Xiaolu Talk Show, and when choosing a hotel, I considered its proximity to Gansu Grand Theater and the Yellow River. Atour S Hotel meets both of these conditions. Brag: The service of the Atour hotel we stayed in this time is better than that of Atour hotels in Beijing, Shenzhen and Shanghai. It's all in the details - the day before check-in, the front desk called to inform us that the main track of Lanzhou Marathon is in front of the hotel, and whether we need to drive or go out with a car... there will be a ban on driving. After checking in, he took the initiative to introduce in detail the free midnight snack provided by the hotel. The third is that the breakfast time is provided until 11 o'clock, which is also a very long service, so that even if I don't want to get up early, I can still enjoy brunch. The key is that this breakfast is excellent in both content and taste, I can't help but comment on it. Finally, the good service of this Yaduo is not just from one employee, but from all the employees, including the 4-5 people at the front desk, the chefs in the restaurant, and the receptionists on the first floor. There are so many details. When the receptionists see guests waiting for the elevator, they will jog to get bottled water for the guests. The chefs will take the initiative to clearly introduce the types of freshly made dishes, and they will listen carefully and process the personalized requirements of different diners on the softness and hardness of the food. When I checked out, I was given local tea as a souvenir, and the housekeeper's WeChat was included in the room card... As soon as I entered the room, the front desk called to confirm whether I was satisfied with the room... There were so many things. This hotel's service system really impressed me. It exceeded my expectations and it is no exaggeration to praise it. The Yellow River is just a few steps downstairs.

Facilities: The room facilities are advanced and Xiaodu can be used to control the curtains and indoor lights Hygiene: Clean and tidy Environment: It is quite grand and warm, and it is safe to stay in a regular hotel Service: Considerate, and even gave a birthday surprise to my friend on his birthday Hotel location: The location is very good, close to Zhengning Road Night Market, just across the overpass, Nanguan Night Market, Dazhong Lane, Zhangye Road Pedestrian Street, and Muta Lane, all within walking distance, 1.3 kilometers from Zhongshan Bridge, convenient for cycling, subway and bus

The transportation around the hotel is convenient. The subway entrance is just downstairs. The room facilities are complete, the bath water is comfortable, the bedding is comfortable and soft, and the hygiene is very clean. Especially the service. The lady in the room is very polite, and the front desk is warm and thoughtful. She introduced me to the guide and restaurant service. It's also very good. He helped me cook beef noodles, which was very good.

The boss is very enthusiastic, the house environment is quite good, the hygiene is also clean, equipped with two sets of toiletries, very considerate, Facilities: good Facilities: very good Hygiene: very clean Environment: very good decoration Service: the boss is very enthusiastic