Best Western Plus Hotels in Las Vegas

Some front desk staff were undertrained and unfriendly, especially when we had a problem with keys. Duty manager was conciliatory, but the promised compensation has not been provided. Real shame as the hotel is stunning with amazing facilities and location. When MGM takes over, training of the main front desk staff must be prioritised. By contrast, Identity staff provided outstanding and efficient service, especially Jeffrey. I will definitely visit again, but avoiding front desk wherever possible.

The hotel was beautiful and conveniently located on the Vegas *****. They allow you to store your luggage before check in and after check out, which made it easier to travel around. Highly recommend staying at this hotel!

Huge hotel. Beautiful foyer. Although the amenities are definitely 5 star, being such a massive and busy hotel means it lacks the personal touch of other 5 star hotels/ resorts.

Great value in a great location. It’s not as sleek as the newer hotels but it’s got its own charm - especially for those who have been to Vegas over the decades. The Tournament of Kings dinner and show is a must. Game was surprisingly nice and the buffet was good value for what you can find on the *****.

The check in process was quick and even though the hotel is huge there are plenty of signs to find your way to the right elevators and get to your room. The room was really nice, clean and the beds were comfortable. However when we went to use the shower as soon as I touched the handle it broke so I suspect the previous occupants broke it and just placed it back together. I called the front desk right away and they said someone would be right up .... we waited about half hour and then called again and spoke to someone else who said the carpenters dont work at night so no one was coming and they will fix it the next day... we were only staying the one night and she said not to worry when we checkout we wont be charged for it, but it was annoying having a broken shower handle and having to wait around for someone that obviously was never coming. Also I am still waiting for my deposit to be released so hoping they havent now charged me for what was already broken. We enjoyed the ****** and food options in the Luxor. But when we checked out the next morning they said they would help us out with some vouchers and they sold us on discounted tickets to see cirqu du solei. After we paid for the tickets we were told we would receive an extra discount/partial refund and have to pick up the tickets by going to another location and listening to a presentation. He told us not to answer any questions to make it as quick as possible so should only take an hour. I admit we thought this was strange but he told us the hotel had opened a new resort and this wad just there way of trying to get everyone to see it and hope they will stay in the new resort in the future. So we got an uber to the place and it seemed dodgy, the staff ushered us in and gave us a form to complete, I refused to tell them how much we earned and they didnt like that. So after another lady came over and tried to convince us to tell them they accepted we wouldnt tell them but they said they wouldnt give us the presentation or our gifts because of it. We filled in another form or declaration and managed to get our money back but the whole experience was horrible and was a huge scam. 100% avoid any vouchers or discounts as the hotel staff are just trying to hustle you and get all your information, it is a pyramid scheme trying to sell time shares and we were lucky we got out of it, although it was not an enjoyable part of our holiday and the uber ride there and back was a waste of money. I wouldnt stay here again. There are nicer hotels and resorts all along the ***** that are in better locations.

Very good hotel with central location in the Vegas *****, had the tower view so was able to also see the fountain. Unfortunately Trip messed up my booking from the tower view originally to a regular room so I had to top up in additional to the extra fees I already paid at booking, but was subsequently compensated for after much exchange with the customer service. Room was as expected, clean and free of smell.

Good location and fancy hotel lobby. Was given floor 2 thought requested for high floor. Room smells bad and looks old. Bed is extremely comfortable though which was a surprise.