Guest User
February 22, 2024
READ THIS BEFORE BOOKING! This hotel tries to charge you double resort fee hoping you don’t notice. We were told we can express check out and just drop the key, and then they will automatically charge your credit card on file. Thank goodness we clicked into bill details at express checkout before we left and found the double charge. We had read reviews ahead of time that they double charge resort fee, but just didn’t think it could be true for a 5 star resort. We had to line up at the check out desk to inquire the situation. The manager at the check out desk, Tony was very rude and blamed it on a system glitch, which sounds like complete BS since why would it even be a possible selection to double charge a room for resort fee in the first place, it’s highly suspicious. We are extremely disappointed in this hotel, they wouldn’t even acknowledge an apology and said that even if we paid they would catch it afterwards and refund our money, lots of walking around the double charge and how it’s not their fault. Even though there’s a bunch of reviews saying the customer has called and called and the resort wouldn’t give back the double charge. If they had just apologized and said it was their mistake, it would have been okay. The manager made it seem like they were doing us a favor by reversing the double charge. I would not recommend anyone stay at this hotel for this obvious scam and poor service from the manager.