Innside Hotels in Leipzig

Hotel is beside the train station, very convenient with shops and restaurants within the station. Check-in process was slow even though I have completed my online check-in 1 day in advance using the link provided, staff had some difficult time locating my booking. Other than that, the experience is flawless with comfortable room, strong shower, good wifi and decent breakfast for a budget hotel. Overall this is a very value for money stay.

I had a single room but I enjoyed the advantages of the hostel - well equipped kitchen with refrigerator, everything very thoughtful, young, urban atmosphere, lounge and smoking balcony have great quality of stay and the facilities are In general, very tasty and worthy, to the bathroom. My room would have been nothing for noise sensitive, but there are certainly others. The situation could not be better, almost at the market, walking to the main station, supermarket and bakers around the corner. I'll be sure to come back!

The location was perfect and the price was suitable for me. There was enough USB and power outlets for everyone. There was also a mirror and a place to hang clothes (e.g. jackets). There were also a fewer hangers than the people in the room but it was ok during my stay; only one other person and myself used them. There were also 6 locker compartments, which was very useful, but you have to buy your own lock. You can buy it from the lobby but in my case they were out of stock so I bought from Rossman, and thankfully I still had time to get one before they close. So, it's better to buy your own lock and use it in your travel. However, being in an 8-bed room with others meant that the toilet was not always clean because of different people using it, having different standards, and the smell in the room was not very good and needed ventilation and something to protect others when someone in the room is sick. So, I would suggest putting leaflets and using controlled rules. Also, the one who used the bed before me has left the pillow and blanket unorganized and with his own dirty cover, so I had to remove them and tidy them before putting mine. I believe, these should be cleaned and tidied up before me. Also, the heater's knob had no numbers so I couldn't know on which level it is. Also, the attitude of the first person I met at the reception desk was not very good at the beginning, but afterwards I didn't have to talk deal a lot with them. I wouldn't recommend a&o's App for usability, but I used to check-in while on the way. However, when I arrived, it was difficult to use the self check-in terminal. It prints a paper with my room number asking me to confirm it, but how do I know the room number in the first place before checking in?? also, whoever used it before me had not taken his printed receipt, so when I had to take the paper, I took also this receipt, with amounts that are not mine, so it was confusing. When I went to the reception clerk and asked him, he first misunderstood and started the checkin based on that wrong receipt. When I started to notice that, I told him (again) that this receipt is not mine, so he asked me (with quiet frustration) ”then why are you showing me this?” and then asked me for my ID to proceed with my check-in. Of course, it feels very bad when he blames me, but also they should be better listeners and need to pay attention to the usability of the self check-in scenario in the App as well as the terminal.

Due to a cancelled flixbus, we arrived at the Hyperion Hotel at 1 am dead tired to leave the next morning early. The checking in process was sluggish and the hospitality of the guy that helped us was not so kind. Finally we got the room but Immediately after we arrived in the room we got a message from flixbus that the bus would leave in 10 minutes. We immediately rushed back downstairs and the receptionist who had checked us in 10 minutes earlier. He assured us that no money would be deducted and he would send me a confirmation via e-mail - which I did not receive. Now, almost a month later, I see that the amount has been debited anyway. Since I thought there should be a mistake, I e-mailed for clarification. After several calls and emails I finally I got someone on the phone telling me that the bed was ”used” and they could therefore not resale the room that night. This simply is a lie, there was no time at all to use the bed. After several attempts to get in contact now the manager offered us a 50% refund. What a sad policy, where I should pay for the false promises of this hotel. This kind of business is ruining a nice city like Leipzig. Making profits on the backs of poor students, if that is really your business idea then you deserve to get an honest review: I would not recommend this hotel to anyone.

Highly recommend this ( fairly new) Premier Inn in Leipzig. Reception staff were charming, the room spotless and very modern and comfortable. It is well located for both the station and the city - the area was smart and clean and felt very safe. Would definitely stay again. .

This very sad hotel stuck in the 90’s was very disappointing . The hotel staff were friendly, but one couldn’t tell the staff from guests apart, because they didn’t wear a uniform or have name badges on. The room was very dark. Dark old rug, very dark wooden closets that were way to large for the room. That dark furniture had seen better days and the bed wasn’t comfortable. The bathroom a nightmare. The shower was old and dingy, black spots of mold between the grout. The soap dispenser was over 1 meter away from the sink. Very nerve racking. The breakfast buffet was somewhat disappointing. There was almost everything available, but the long lines at the 1 coffee maker wasn’t an ideal situation. After 1 week , I was happy to leave.

Great location and very comfortable hotel, ideal for a stay in the beautiful city of Leipzig. Rooms were large, light and airy, with excellent coffee machine, large shower room and separate wc. Staff were very friendly and facilities were ideal. A minute from the stunning train station and a few moments walk to the main shopping area and a large selection of bars and restaurants. This hotel comes highly recommended for an enjoyable and hassle free stay. Although we didn’t have breakfast, it looked great.

The Bad The central reservations staff. It is becoming more and more common that central reservations do not do their job across a number of chain hotels and here they badly let down their hotel team and ourselves with our group visit. Tardy if ever replies to emails, sneaky hidden small print in contracts stating that rooms would only be serviced every other day! Why would anyone accept this? It's a false economy that can only resuly in customer dissatisfaction. It is bad enough for us to reconsider whether we would use this hotel again. This is such a shame as the hotel is really good. Middle management should give equal attention to client satisfaction as they do to cost savings and learn to reply to enquiries promptly. The reception staff are variable: some are great and efficient others are scruffy and careless. If you are going to issue them with a uniform, make sure that they wear it smartly and represent the hotel well. There is no car parking (but it is in central Leipzig) and coach parking is problematical. The Good Recently refurbished to a good standard Good sized rooms Great breakfast Great location. I would have loved to have given this hotel four stars but can not because of central reservations. Still they can be proud that they saved some money on not servicing client rooms. It is very frustrating to see what should be a fantastic hotel spoiled by offsite people who do not care

It is a great hotel. People are great, service is great. Location in centre of leipzig. We are in SUITE Bach is a very nice room. And everything what you are missing, asked and the staff is arranged it.