Queens Hotel

Had reservation 4/3 & 4/4/2025. Arrived no staff at front desk; had to call phone number for staff; bags of laundry in foyer; non working bar and restaurant.. looked at rooms - horrible condition- a fire trap. Limited view of water thru 24”x36” window that didn’t open. Paint peeling; bed not even level. Scaffolding along street side exterior. Very run down. We had to remit in advance and owner will not refund our money. We canceled after seeing rooms and condition of property. Don’t let hotel’s web site photos fool you- this property is a dump.

Plus points, in a great location and the staff we did meet were lovely. No parking but there is free street parking nearby. Negative points, the rooms / hotel in serious need of updating and redecoration which the hotel is under going at present although theres a sense it has been o going for sometime. Tiny TV which you may need to turn on to drown out the sounds (every sound!) from the room next door. No restaurant or bar, although you can use the sister hotel, The Grand (optimistic title), which is only a 3 minute walk. Slight musty smell that permeates everywhere. No need to bring an alarm clock as the friendly seagulls tap on the window with their beak very early in the morning.

I had a short stay in the queens in lerwick. I honestly couldn't get better customer service. To name drop. Sam. Absolute star, all that I could ask for, recommendations on local pubs, food and locations. Couldn't have more positive compliments for this man. Top notch. So friendly and welcoming, as soon as I arrived he was passing the hallway and suddenly stopped and welcomed me in.

Nice enough hotel had a ample room overlooking a small bay. Hotel was very quiet not many other guests due to time off year, sone restoration works ongoing at time. Quaint way off checking in, you had to phone for receptionist to come by and check you in, but it works.

I am here for work, they are paying £174.00 per night. It’s very dated, the reception isn’t manned, you have to phone to get service and the kitchen isn’t operational. So no breakfast and no alternative offered ( like a bag with fruit and rolls). The room- broken toilet seat, the shower is very weak and the windows are rotting with damp. It’s a shame as the location is beautiful, right on the sea front. I’ve been many times to Shetland and the would give a terrible representation of the island for first time visitors.

The advertisement did not advise that the hotel is in need of major remedial work and not fit for purpose. No facilities open for drinks or food. At £183 per night I would expect at least 4 star; this hotel does not merit any stars. Ceilings are falling down, carpets threadbare, wallpaper peeling off, dampness everywhere. Arriving into the hotel reception makes you want to leave straight away, its also unmanned. I did try to book elsewhere but no other hotels had availability. My room had a view of the harbour and was acceptable but 2 of my colleagues were in single rooms and honestly totally unacceptable and the stench of dampness was awful. This hotel has seriously been neglected and in urgent need of investment to upgrade to a habitable standard. It is NOT worth the prices being charged and should close until remedial work is done!!!