I would like to express my great disappointment following my recent stay at your establishment, which claims to be 4 stars, but whose service and maintenance do not even deserve 3 stars. During my 5 days there, my room was cleaned only once. The bathroom was in a deplorable state, with traces of mold on the walls, tissues available that were never changed, and soap that was not replaced. The terrace was never cleaned and the ashtray never emptied. The bedding was so uncomfortable that I woke up every morning with a backache. The carpet in the room, full of suspicious marks, was clearly not cleaned regularly, which is far from hygienic. As for the parking, after midnight, there were no more spaces available despite the fact that it was paid. So I had to park outside the hotel, which is unacceptable. The door to the corridor was disgusting and the lady at the reception was particularly unpleasant. The pool, on the other hand, wasn't very clean, which is a real shame because the hotel's setting is superb and could have provided a pleasant experience. The spa, while beautiful and clean, is expensive for what it offers, including a jacuzzi that wasn't working. In summary, this hotel has enormous potential, but it is unfortunately very poorly maintained and managed. I am disappointed with my stay and I hope you will take these comments into account to improve the quality of your establishment. Sincerely,
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