Guest User
August 17, 2022
This B&B published false information on Ctrip and had a bad service attitude. I almost made a real-name report to the Industrial and Commercial Bureau for this stay, and Ctrip intervened in the dispute. I would like to explain this to avoid being scammed again:
We, a family of three, booked an upgraded view room for 1,653 yuan for one night, with a 38-square-meter 2.2-meter large bed and no extra beds allowed.
1. We checked in at 7:30 on the evening of the 13th. The landlady refused to help us move three large boxes to the room on the fourth floor because the store clerk was off work. After some negotiation, a man helped us move it up. The landlady made rude remarks to our family of three: "The salary is too high! Let the boss carry our luggage in person!" This started the first quarrel.
2. After taking a shower, I realized something was wrong while lying on the bed! The 2.2-meter king-size bed couldn’t accommodate two adults and a 7-year-old child! It turned out that the bed was only 1.5 meters (the 1.8-meter bed at home often has 3 people sleeping together)! The hotel is on Ctrip Publish false information!
3. After complaining overnight, the landlady asked us to change rooms. The landlady took us down to the 3rd floor and randomly opened a room. She said: If you are not satisfied, you can leave immediately! The second quarrel started.
4. Complain to Ctrip - the B&B posted false information. We asked Ctrip to solve the problem before we checked out the next morning. Ctrip replied to us in the morning: We have verified with the proprietress that the bed is 2.2 meters, and the 1.5 meters we reported is unfounded!
5. The next morning, my local tour guide, the owner of another B&B who came to pick me up, our family of three, the owner and his wife all gathered together and started a third quarrel in the lobby. The landlady kept provoking me with a black face throughout the whole process, and offered 1,900 yuan for the room rate last night. We asked Ctrip’s local manager and the Industrial and Commercial Bureau to intervene immediately, impose industrial and commercial penalties and revoke its business license!
The final result was: Ctrip solemnly apologized to us and provided us with a 300 yuan cash coupon, and we checked out with 1,179 yuan. The boss pointed at his wife and kept scolding her, "This prodigal *****..."
Supplement: At the price of 1,650 yuan per night, this hotel is very dirty, the towels are not clean, the yellow stains on them are disgusting, the room is not soundproof, the smell of the open toilet is sometimes diffuse, a giant cockroach was found on the ground, the view The photos are seriously fake and there is no basic service. The above sentences are true and there is no exaggeration.
I then checked the announcement on Ctrip and found that the area of the room I complained about had been reduced from 12 square meters to 26 square meters, and the bed had been reduced from 40 centimeters to 1.8 meters (still false information, the bed was only 1.5 meters), and the bed was made wider. Photos are also compressed back to the original image.
In short, the behavior of this B&B is very bad. The owner and the wife of the owner lack professional ethics, and the wife of the owner lacks personal ethics.
Original TextTranslation provided by Google