Premier Inn Liverpool City (Albert Dock)

Thoroughly enjoyed our stay at this unique hotel. The setting around the dock is wonderful On arrival our check in was quick and easy and everything was explained to us especially my favourite part of staying at Premier Inns, breakfast During our stay the staff were happy and helpful and cannot wait to return

From start to finish our stay was excellent. Our daughter had booked us a night to which we added another, I tried to do this on the app and over the phone but couldn't get the same room, with a view. However, lauren/Laura (can't remember her name) sorted this straight away. We were made to feel welcome by everyone. The meal deal of a 2 course dinner then breakfast for £26.99 was excellent value and we booked breakfast the following day. The room was lovely and big, and very clean.

The location of the hotel is fantastic, on the Albert Docks in an old Tobacco warehouse. It's a beautiful building and we had an outlook over the water. Everything was fine and the same standard as every other premier inn - friendly staff, yummy brekkie. Just to be aware that here are 2 tiers of room pricing - the more expensive one in other premier inns is a superior room and has a fridge. This premier inn's more expensive room DOES NOT have a fridge however you can ask for ice at reception

Great destination, the hotel is beautiful, so 'old' and just amazing. The docks are super impressive, lots of restaurants and bakeries etc. Only issue was parking, you need to plan ahead to ensure you pay a fair price and ensure that you get something reasonably close. Nonetheless its awesome and i'd definitely go back.

The hotel itself is an old building in need of an update but in a fabulous location. We were 5 friends away for a couple of nights and booked 5 separate rooms. Reception staff allocated us all rooms on the 4th floor which was good of them . Unfortunately one of the rooms was an internal room with no outside window, same price as the others . She asked to change , reception ( different staff) said no . We spoke to a ‘ manager ‘ who had absolutely no idea how to deal with articulate ladies . He told us we would have been informed about the internal room . He told us there were no other rooms . He told us that prices depended on the views from the room. He told us it was hotel policy to not change rooms . We each paid £176 for varying views and size of rooms. We could book rooms online so it wasn’t full . He contradicted himself. He was flustered and incompetent. The location is great but the service is absolutely nonexistent and the internal room thing that really beggars belief. Never stay there again. It is a bog standard basic hotel but I’ve never stayed anywhere that the service is so blasé and it’s a case of pot luck regarding what room you get .