HENTIQUE PINECONE HOTEL

The room was clean, there were plenty of fruit drinks, and milk was provided. The hot springs are also very comfortable. It’s great to soak in the hot springs with the view in the snow. Manager Wang Jie and housekeeper Fu Honghua's communication feedback and service were very timely and considerate. grateful

This time my family went on a trip to Tianmu Lake to experience the Pinecone Hotel under Hantian for the first time. We were really pleasantly surprised. The suite we booked fully met the needs of the family. I contacted my manager Wang Jie and housekeeper Fu Honghua to provide a very good service. The service, resort and hot springs are all good. I will definitely choose this place next time I go to Tianmu Lake.

Environment: Very quiet environment. Although it is winter, it feels like autumn. Service: Account manager Wang Jie also provided us with a lot of advice on surrounding travel. Butler Fu Honghua also met many of our small needs. The mahjong machine is really a surprise. You can spend a leisurely afternoon in the room with your friends! Double Hantian Banshan Hot Spring: Soaking in the hot spring is so comfortable!

The twin room we booked was too small. The normal usable area of ​​the room was huge and the design was unreasonable. When a 20-inch box was opened on the floor, people could only step over it. It was too narrow. You can only sit on the bed in the house. There is no place to sit. There is only a mini sofa suitable for children. It is very short. At 8:30 in the morning, there was a staff member mowing the grass by the window with a lawn mower. The room is on the first floor, so consider your privacy😓

The reason for this stay was that I took the elders and children of my family on a short trip to Tianmu Lake on the weekend, but ended up experiencing a very unpleasant stay. Before booking the hotel, I checked the reviews of hotels near Tianmu Lake on major platforms. Because I have higher requirements for hotels, I chose Hantian Songguo, which has the least negative reviews on Ctrip. Next, we will objectively evaluate the hotel's situation from both good and bad aspects, and also provide some reference for future users who want to book the hotel. Facilities: The two rooms we booked are Jinghu Superior King Room and Jinghu Superior Suite. The facilities are quite complete. However, except for the refrigerator in the king room that can be used normally, the refrigerator in the suite and the refrigerator in the room cannot adjust the temperature. There was no refrigerator in the other room. Two of the elderly people brought insulin injection medicines, but in the end they had to be stored in the refrigerator at the front desk, which was very inconvenient. In addition, there is no telephone number or shortcut button for the service desk posted on the wired phone in the double room. Hygiene: The sanitary conditions of the two room types and three rooms are generally acceptable. No obvious stains were found. However, the bathrooms of the three rooms all emitted an obvious disgusting stench. When we wanted to turn on the exhaust fan, No switch or exhaust device for the exhaust fan was found near the bathroom. Environment: The hotel's environment is quite good, which is also the most praiseworthy aspect of Tianmu Lake Hantian Hotel. Whether it is the lawn mowing or some children's play facilities, it is quite friendly to the guests. This is the most satisfying point for us, there is nothing more to say. Service: This is what made us most dissatisfied with this stay and even made us completely speechless about the Hantian brand. First of all, when checking in, the front desk staff did not introduce the value-added items included in the room type we booked one by one. As a result, we found out that we had not enjoyed some activities when we left the hotel. Although the hotel compensated me by giving away red wine, to be honest, this is completely unmatched by the service of a five-star hotel. Secondly, when I met the staff in the hotel, I did not receive any proactive greetings. This is the first time I have encountered such a situation when staying in a five-star hotel. The last and most annoying thing for us was that during the ward check after check-out, the hotel called us and asked us in a slightly questioning tone because they couldn't find a squirrel cup without careful confirmation. Take the cup away?" So much so that we were accused of being freeloaders because of the hotel's own mistakes. To put it bluntly, I spent money and turned myself into a villain. I don’t know how the hotel treats their customers. Afterwards, their customer service manager also called to apologize and offered to enjoy free room upgrades and price discounts when booking again in the future. He also said that some previous guests had taken away hotel cups, so they suspected it when they couldn't find the cup at the first time. We took it away, but if someone else takes away the cup, does it mean we should do the same? What kind of logic is this? The method of compensation also lacks sincerity. Who would be willing to stay in a hotel whose character has been insulted again? Anyway, I will not stay at any Hantian hotel again, and will recommend people around me to choose hotels of other brands. After all, there are so many choices in hotels, and they are not the only one. Hotels with good facilities and good environments abound, but only good service deserves loyal guests.