Vilenza Hotel - Photo Gallery
Vilenza Hotel
38 Newark St, Tower Hamlets, London, United Kingdom
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Rooms (79)
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9.0/10
CHUNGHSUAN
9.0/10
CHUNGHSUANFeatured
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Exterior
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Public Areas (6)
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9.5/10
OlaBoo
9.5/10
OlaBooUser Uploads (23)
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4.5/10
Business Traveller2025
4.5/10
Business Traveller2025
4.5/10
Business Traveller2025
9.0/10
CHUNGHSUAN
10/10
RAJIBHASANSHUVO
9.0/10
CHUNGHSUANNear Hotel (9)
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10/10
Anonymous User
10/10
Anonymous UserOther hotel pictures (69)
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7.0/10
Ming
7.0/10
MingPhoto Categories
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Guest Reviews of Vilenza Hotel
7.9/10
Good
55 review
Verified reviewsLocation8.0
Amenities7.5
Service8.0
Cleanliness8.1
Business Traveller2025
Classic Double Room
Stayed in Mar 2025
Business travellers
9 review
Posted on May 3, 2025
Booked a double room through trip.com and was informed upon arrival that I was to be put in the annex building which is on top of a restaurant 5min walk from the main hotel with no staff/reception. Was basically a block of flats. Receptionist was very nice, showed me a few room options let me choose but all were not like the photos on the website. Some had a microwave, others were without tea/coffee facilities. My tv did not work, was given no soap or body wash etc unlike the photos. Cleanliness also seemed to be an issue and felt quite dusty. Didn’t feel too secure as no keycards and only pin for rooms/main door. I assume these are not changed either and so anyone could walk through if they know the combination
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Vilenza Hotel, guest satisfaction is our top priority, and we take all concerns seriously.We want to assure you that we have made significant improvements to both our quality of service and our facilities to enhance the overall guest experience. Your feedback has been invaluable in helping us make these changes, and we truly appreciate your patience and understanding.We would love the opportunity to welcome you back and provide you with the high standard of service that we strive for. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next stay more enjoyable.Vilenza Hotel Management
Ming
Classic Double Room
Stayed in Mar 2025
Couples
7 review
Posted on Apr 25, 2025
Small hotel but it is nice place , it is near white charter , it is easy to find it
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
CHUNGHSUAN
Classic Double Room
Stayed in Feb 2025
Solo travellers
4 review
Great
Posted on Mar 19, 2025
The place and service was really good, especially Ms Laura helped me checking in and introducing me the hotel.
The room size is good for one person, for two is a little crowded.
The soundproof is a little bit not good.
But totally I got a good stay:)
BTW the body soap and shampoo are not good to be sudsing
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
Guest User
Comfort Quadruple Room
Stayed in Dec 2024
Family
1 review
Outstanding
Posted on Jan 8, 2025
We had a great stay at vilenza hotel😘 walking distance to tower bridge,whitechapel train station and restaurants. The room is very clean and spacious for the price👌. Most importantly the staff are very friendly most specifically to unor bey. çok teşekkür ederim ve Tanrı sizi korusun
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
June Tam
Classic Double Room
Stayed in Nov 2024
Family
15 review
Posted on Dec 11, 2024
They give us a basement
with no window and very small and old room. Doesn’t same as the photo we booked.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Vilenza Hotel, guest satisfaction is our top priority, and we take all concerns seriously.We want to assure you that we have made significant improvements to both our quality of service and our facilities to enhance the overall guest experience. Your feedback has been invaluable in helping us make these changes, and we truly appreciate your patience and understanding.We would love the opportunity to welcome you back and provide you with the high standard of service that we strive for. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next stay more enjoyable.Vilenza Hotel Management
RAJIBHASANSHUVO
Classic Double Room
Stayed in Jan 2025
Travel with friends
1 review
Outstanding
Posted on Feb 24, 2025
Nice. we laike it ❤️
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
OlaBoo
Family Room
Stayed in Jul 2023
Family
4 review
Amazing
Posted on Aug 23, 2023
Great value for money. Rooms are surprisingly big with plenty of space for a family stay. Comfy beds, all the usual equipment you may need-fridge, microwave ect. Bathroom are upgraded. Ultimately it’s an old, characterful hotel turned into a small hotel. Staff is dupe friendly and helpful.
Definitely recommend for budget stay in handy location.
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
Hadisimo
Comfort Triple Room
Stayed in Nov 2024
Business travellers
5 review
Posted on Dec 27, 2024
Really bad.
No heating
No smoking area or chill room
No decent service
Floor broken
Cupboard broken
Tiles broken
No socket for EU CELL PHONES. 4 people shared one socket!
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Vilenza Hotel, guest satisfaction is our top priority, and we take all concerns seriously.We want to assure you that we have made significant improvements to both our quality of service and our facilities to enhance the overall guest experience. Your feedback has been invaluable in helping us make these changes, and we truly appreciate your patience and understanding.We would love the opportunity to welcome you back and provide you with the high standard of service that we strive for. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next stay more enjoyable.Vilenza Hotel Management
Anonymous User
Classic Double Room
Stayed in Oct 2024
Business travellers
56 review
Outstanding
Posted on Nov 18, 2024
Not bad… Not bad… Not bad… Not bad… Not bad… Not bad… Not bad… Not bad…
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
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