18-24 Belgrave Road, Westminster, London, SW1V 1QF, United Kingdom
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4.5/10
Guest User
4.5/10
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Exterior
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Dining (10)
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Public Areas (9)
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User Uploads (9)
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4.5/10
Guest User
7.0/10
Yolanda Lahuerta
10/10
Anonymous User
4.5/10
Guest User
4.5/10
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Other hotel pictures (43)
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9.0/10
Renee Lee
9.0/10
Renee Lee
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Guest Reviews of Comfort Inn Victoria
7.9/10
Good
114 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.1
Amenities7.4
Service8.1
Cleanliness7.8
Renee Lee
Standard Double Room
Stayed in Aug 2023
Couple
14 review
9.0/10
Great
Posted on Oct 4, 2023
It was a breeze checking into Comfort Inn and the room honestly looks much better than the pictures! I’m just glad it doesn’t have dingy carpets covering the floor and it was so clean! Also, the inn might be small overall, it has a functioning lift so we didn’t have to lug our luggages up the stairs. Did I mention the superb proximity to Victoria station? There’s also a luggage storage place right opposite the inn, super convenient!
Anonymous User
Standard Twin Room
Stayed in Sep 2024
Travelling with friends
16 review
10/10
Outstanding
Posted on Oct 14, 2024
The location is very good, just 6 minutes away from Victoria Station. The front desk was very friendly. The room was new and comfortable. Another nearby hotel (too run-down, the room type was wrong, and they refused to change it, but the trip was great and they compensated me for the difference) gave me the wrong room, so I moved here temporarily.
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Guest User
Standard Twin Room
Stayed in Aug 2022
Family
1 review
4.5/10
Posted on Sep 28, 2022
A complete disaster! This is how I would sum up the experience at this hotel. It was the fourth time we went there and the first post-pandemic, and the service has absolutely decreased in these years, both customer service and breakfast and room conditions. The only really good thing was the girl at the reception (very nice and friendly) on the first and last day, the rest was absolutely negative. I go in parts.
This time I booked the hotel through TRIP.COM 3 months in advance and, when we arrived, I was convinced that they were penalizing us for having booked the room through this excellent travel website and so on. They gave us a room in the basement (floor -1), dark and small. After protesting, they gave us another one on the ground floor with the noise of the boilers next door. I protested and the next day they gave me a room again on the same ground floor and I asked why not on the first, second or third floor after I had booked the room. In the 2 rooms there was damp on the ceiling, stains on the carpet, the shower handle that was barely kept on its base, lights that did not turn on, a toilet that barely worked with insulating tape on a broken part, etc (attached photos ).
The breakfast was very poor and the service was terrible.
We had been 3 times and this 3-star hotel has lowered its quality in every way.
We will not return again.
A complete disaster! This is how I would sum up the experience at this hotel. It was the fourth time we went there and the first post-pandemic, and the service has absolutely gone down in these years, both the treatment of the client and the breakfast and the conditions of the room. The only really good thing was the girl at the reception (very nice and friendly) the first and the last day, the rest was absolutely negative. I go in parts.
This time I booked the hotel through TRIP.COM 3 months in advance and, when we arrived, I was convinced that we were penalized for having booked the room through this excellent travel website and others. We were given a room in the basement (floor -1), dark and small. After complaining they gave us another one on the ground floor with the noise of the boilers next door. I protested and the next day they gave me a room again on the same ground floor and asked why not on the first, second or third floor, after I had booked the room. In the 2 rooms there was dampness on the ceiling, stains on the carpet, the shower handle that was barely kept on its base, lights that did not turn on, toilet that barely worked with insulating tape in a broken part, etc (attached photos ).
The breakfast was very poor and the service lousy.
We had been on 3 occasions and this 3-star hotel has lowered its quality in every way.
We won't be back anymore.
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Yolanda Lahuerta
Standard Twin Room
Stayed in Jul 2022
Family
1 review
7.0/10
Posted on Sep 22, 2022
For the price it is ok, the basic breakfast without any variation