Anonymous User
February 18, 2024
As a B&B hotel, the location of his home is nothing to say. From the balcony of the hotel, it looks like a paradise on earth. The decoration is modern and relatively clean. However, the service attitude of the boss needs to be improved. Later, Ctrip also communicated with him. The hotel said there was no free pick-up, so we were told to pay for it ourselves and take a battery car to the scenic spot. Later, water leaked out of the bathroom when we took a shower. Guests who checked in at the hotel before 12 o'clock in the middle of the night were making noise on the first floor because there was no phone in the room and our friends who were traveling with us were already asleep. He called to help communicate with the front desk, but I was told that I was not available, and I said that I could only give you a negative review. He said it was okay, and he would not give me a negative review, saying that I did not communicate and solve the problem when I encountered it, so I used the negative review as an excuse. From the beginning when the hotel didn't provide free pick-up, when the bathroom leaked, we didn't say anything and just solved it ourselves. Later, the guests were so noisy that I couldn't sleep. It was inconvenient for me to call the front desk. After communicating with him, he still couldn't solve the problem. His attitude was quite good. I'm tough. After communicating with Ctrip after I came back, I also checked with the boss. How can I put it, I absolutely give a full star rating to the location of his house. The food cooked by the aunt is also very good. I just hope that the boss's service attitude can be improved a little. After all, service is also important.
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