Hilton Garden Inn Hotels in Los Angeles

The location can't be beat. 5 min walk from the walk of fame. 10 min drive from Universal studios… Friendly staff. 24h reception. In the room two large beds, a safe, a huge TV screen, a fridge and a microwave. Sufficient power plugs and USB sockets. The only bad thing is the prices of the extras. A bottle of water 10 USD!! Better go to the supermarket to buy 😉

We stayed here after visiting Magic Mountain for the first leg of our mini spring break vacation. This is the second time we stayed here and there will be no third time unless they get new beds. I have never slept on a more uncomfortable bed in my life. The hotel advertises that they have a bar and a restaurant, and they do, but the bar is not really a conventional bar (and it’s not even open!) and the restaurant is only open for breakfast. The hotel is very clean inside and out. I used digital key for check-in and checked-out through the app so I had very little interaction with staff. I did call to get an extra blanket, and later for an extra towel, and I received those items in a very timely manner- however, the blanket was clearly very old and it was scratchy, they could spring for some new blankets. The short and few interactions with staff were pleasant and helpful. The rooms have a fridge and microwave. I would stay here in a pinch, but if I had other choices I’d try somewhere else that has a more comfortable bed.

Nice and comfy. Pretty clean and a nice area. Very much enjoyed and staff and nice.

With the heat wave that So. Cal. was experiencing, we did a staycation for the Labor Day weekend. First they switched our room so we had no view of the pool, that was the first in a long list of issues. The front desk was about as useless as they come. Not one of the people we spoke to was in anyway helpful, they continued with no answers with every question. The pool was not secure and a child could just walk right in and a trajedy would ensue. Kids were walking through the lobby soaking wet leaving water everywhere and the girl at the front desk didn't even flinch, ny wife and were tempted to say something to these kids because the staff certainly wasn't. Then when we wanted to use the pool one morning the girl at the front desk had no idea when it would be ready while it was being cleaned and didn't even know how to find out where the pool cleaner guy was to ask him. Although the rooms were nice and modern they hardly looked clean. In fact, they looked dingy and damp liked they hadn't been cleaned in a while. When I asked about where to recycle the front desk again had no idea or even seemed to care that I wanted to recycle. Then there's the RAT TRAP that was in our room that my 2 year old picked up and tried to play with. UGGGGHHHHHH!!! Finally, the guests at the hotel looked like they weren't even guests there. I think they just stopped there to use the pool and they were loud and disruptive and again, not a peep from the staff. Our stay was a nightware, if I could give zero stars I would. STAY AWAY from this hotel and go somewhere else. Please !!!

Everytime I want a room there are always available and the staff is always smiling and kind. They always want me to return and I will. I always recommend this location to my friends and family.

Friendly and accommodating staff. We checked into a King loft, that was best for our family. The kids had fun, and still had a little privacy from each other. We loved that we were able to order out and get it delivered to the front desk. It was great for us and would definitely stay here again.

Front desk, housekeeping and restaurant are all welcoming and accommodating. It feels like home. Rooms are very clean and well maintained. The location is close to restaurants and Los Angeles International airport.

On July 18th 2022, my husband and I arrived at the HGI in Calabasas at noon which I realize is prior to stated check in time. I absolutely, positively and completely understand that check in time is 4:00 p.m. The problem is that we were informed our room was ready...HOWEVER...in order to check in prior to 4 pm I would have to pay an additional $75.00. I did not pay it. This is on top of the $187.00 a night I was already paying for the room. I was told this was corporate policy....however...NOWHERE...not in large print or the very small print on my reservation was this stated, nor was it stated anywhere on the Hilton Garden Inn website, or the website for this actual property. There were NO signs posted anywhere inside of the hotel stating this fact. If it is a policy, rule, program, plan or procedure it MUST BE STATED SOMEWHERE. . On the website for this actual property...under the tab ”Hotel Policies”...it does not show any fee for early check in, but early check out or late check have $0.00 fees. I have lost count as to how many people I have spoken with including the director of sales at the property (Eduardo) who basically told me they can do as they wish and blew me off. I have been in email contact with the front office manager (Alyssa) at that hotel and her response was the ”thank you for bringing this to our attention...blah, blah, blah”. I did speak with two people in Hilton corporate guest relations and was finally given additional Hilton Honors points. They now consider the case closed. I do not consider the case closed. No one seems to understand that there has to be notification of additional charges. I am still angry and frustrated, and after the way we were treated and disrespected at the hotel and again by all of the many people I have been in contact with I do not feel valued or appreciated as a guest or a Hilton Honors member. I am questioning my future relationship with the Hilton chain.

This hotel offers a bad service, does not have enough staff to keep clean and operational the hotel should be closed until they have the ability to operate it Despite their policies, they do not clean the room, change towels or Sabanas

The overall was good, we checked in at night at the time, the front desk staff was very welcoming, check-in was also very fast, and the hotel parking lot location was relatively large. A $ 50 deposit is charged upon check-in and will be returned to the card upon check-out. I do n’t know how long it will take to return, I have n’t received the message yet.