Hotels Near Gotthard Bank in Lugano

Hotel Splendidie is a grand hotel in an impressive building and many parts of the building are impressive. However many aspects of this hotel are disappointing and I even question it being 5 star! We stayed in a Palace Deluxe double room, with lake view and large balcony. The room was spacious and well laid out, but was let down by a set of IKEA (like) wardrobes that didn’t fit at all! The balcony was nice but there is a very busy road between the hotel and lake and there is a lot of road noise. The hotel has 2 main restaurants, we only used the Veranda, which was fine but nothing special. We also used the out side bar which was a third place you could eat, with Pizzeria being available in the evenings as well. This whole area was nice but it just felt like a pop up bar, it lacked any real splendour and comfort we have seen in so many other 5 star hotels. On the Thursday evening they hosted “market place” pop up restaurant that we booked – the evening was pleasant enough but all the staff were on edge and I suspect this was the first time they had put it on. Overall the food was simple eg cold meats & cheeses; pasta; BBQ and Pizza, certainly nothing special! The other strange thing was there was a beautiful bar in side, that was only used if it rained – why not have both open? The outside is space is small and there is no outdoor pool which isn’t great and no access to the lake. Staff were OK but didn’t really make you feel welcome, they often appeared on edge. This hotel could be so much better!

I was pleased to spend three wonderful days at the Hotel Firenze in Lugano and I couldn't be more enthusiastic than my experience. This charming hotel has really made my stay unforgettable in all respects. Since I reached the threshold, I was welcomed with a warm smile from the professional and courteous staff. Their attention to details and dedication to make sure that all my needs were met made my stay very pleasant from the beginning. The hotel restaurant is a real treasure for the kitchen lovers. Each meal I enjoyed was a unique culinary experience. The dishes were prepared with fresh and quality ingredients, and the staff were careful to my food preferences. Candlelight dinners in the inner courtyard added (on request) a touch of romanticism to my evenings. The location of the Hotel Firenze is simply invidiable. The walks along the lake and visits to local boutiques have been a key part of my experience. But what really made my stay at the Hotel Firenze so special was the sincere and careful attention of the staff. In addition to providing good services, they have made every interaction a pleasant and familiar moment, as if I was home away from home. In the end, my three-day stay at the Hotel Firenze in Lugano was simply perfect. I was not only able to enjoy a accommodation in one of Switzerland's most attractive cities, but also found a shelter where comfort, hospitality and elegance are combined with a unique experience.

The hotel is very good. The room is quite large, suitable for family travel, there are not many varieties of breakfast, but the taste is not bad. The hotel's swimming pool is quite suitable for children. The lake at the entrance of the hotel is beautiful, the scenery is very good, and it is very comfortable to go out for a walk. The only downside is that it is far from the famous attractions in Switzerland, and Grindwa and Interlaken are still much more beautiful.

Great hotel!

The arrival is unwelcoming and impersonal. We didn’t even get a smile, much less any information to the amenities. I was then sent on an odyssey to find the room down a confusing maze of corridors, overly decorated with scores of faux Roman busts. The room itself was a very good size but the decor faded and scratched. The carpet stained, the air con noisy. One of the chairs was broken. The style is smart late 1980’s, certainly not to current styles. There is a peculiar little kitchenette but without anything to make use of it. Not even a kettle, much less any complimentary coffee or tea which I would expect at the price. On the first night we slept on pillows that were hard like bags of flower, the second night I requested softer pillows which were provided. There isn’t a shower, merely a shower attachment in the bath and flimsy plastic cups instead of proper glasses for toothbrushes. The breakfast was included and is standard Swiss buffet, adequate but nothing special. Especially the reconstituted catering scrambled egg was disappointing. What makes this hotel, is the beautifully kept garden and well maintained pool area. But generally speaking, I feel this is quite overpriced and not good value for money.

Nice and modern hotel in good location with great views over the Lago di Lugano. The staff was professional, experienced and super friendly. Breakfast was always good with plenty of choice. We'll definitely stay again at Grand Hotel Campione!

Well..... where do I start, this is one of the most breath taking places I have ever visited in the world. I booked this for my daughters 30th birthday it was her choice to go to Switzerland, neither of us had visited this part of the world before and it far exceeded our expectations. It took a plane, train and a taxi to get us to the hotel so a bit of a journey but sooooooo worth it. We flew to Milan, took a train to Lugano and got a cab up to the hotel. Tip catch the 444 bus from the train station, it so much cheaper than a cab and the bus drops you right outside the hotel, we used the bus every time after that to go down to the town. The hotel itself is stunning, the views are amazing, you have to see them to believe the photos do not capture the utter beauty of this place. You will also notice the peace, all you can hear is birdsong, it is absolute heaven. The hotel staff are amazing, they could not be more helpful. We has lots of questions and time and again they helped even printing bus time tables and giving us maps and tips. We had a welcome prosecco on arrival and then went to find our room. WOW! and what a room We had been upgraded from a garden room to a room with a view of the lake and a wrap around balcony. My daughter opened the balcony door and almost burst with excitement, it was amazing. We had a twin room which was large and super bathroom and even the view from the loo. The room was clean and comfortable, there is a safe, fridge and kettle. You are provided with robes, slippers and even a bag to pop your bits in when using the spa. This hotel has thought of everything. I could write a 10,000 word review on this hotel there is so much to say. The infinity pool is warm and you lean your elbows up on the side and just stare at that view. There is an amazing indoor pool which you can swim into from the outside pool through automatic doors. Tip give the sensors a little wave and the doors open quicker. We had two treatments in the Dot spa a massage on one day and a facial on the other, both fabulous and the staff in the spa are great. Breakfast was included in our room rate and had so much choice. We eat in the restaurant for lunch a dinner but also had room service and dinner on our balcony which was lovely and a little bit cheaper to. The view every where are fantastic, it takes 30 minute to get up the mountain so you are very high. There is a little airport way below and we loved watching the planes take off over the lake and we were still way above them. We took a walk through the Algra mountain one morning and whilst it is challenging (its very steep) it is so beautiful and worth the climb. I could say so much more but I think you should just go and see for yourself. You will not be disappointed you will come away feeling on top of the world. My daughter loved it so much she is going to return with her husband for their 10th wedding anniversary. Thank you so much Kurhaus we had the best time.

What a surprise. Entrance, garage, check-in were so easy. But there was another big surprise: we were upgraded to a Suite. Room and bathroom were prefect and clean. The restaurant food was very good. There is a nice terrace overlooking the large swimming pool. The staff was very professional and extremely friendly. Breakfast was a very well appointed buffet. The location was perfect for us. Not too far from the freeway without the drawbacks and not too far from Lugano that can be reached in less than half hour. We highly recommend this hotel.

Hotel Caroline is a work in progress already a beautiful setting for a quiet break. Lucy and Dan, our hosts, are an amazing couple, welcoming, friendly and enthusiastic. It felt like we had become family over the course of the weekend. Manfredo was terrific at breakfast and his seamless command of many languages was something to behold. Lucy and Dan have a clear vision for what they want to offer and I have no hesitation in recommending the hotel... I will be back.