Hotels in Lugano with Swimming Pools

We stayed here for 1 night whilst travelling from the UK to Italy. Our stay did not start well unfortunately. We arrived in the middle of some roadworks outside the hotel and in the surrounding area. Coupled with the fact that we had a roofbox on our car, reception suggested that we entered the hotel car park via a different entrance rather than the one a short distance from reception on the hotel grounds. The receptionist wasn't very aware of the roadworks and proceeded to vaguely show me on the map how to get to the other car park entrance. It was clear she did not know and actually told me the wrong way! It took me 25 mins to find the correct route to the car park entrance due to the deviations, roadworks and traffic! Not a great start. Next, I arrived at the room that we had been allocated - I had booked a deluxe room (for 3 people through hotels.com) - this was not a deluxe room, although much bigger it was a ground floor apartment with 2 separate bedrooms with no air conditioning and a lounge a couple of short corridors away from the bedrooms which did have air conditioning! Bearing in mind the daytime temperatures at the time were 33-34 degrees, we were not going to have a good night sleep! Back to reception to complain, initially saying that they did not have any other rooms left however they did eventually offer us a deluxe room with air conditioning that fed nicely into the main bedroom - that is all we wanted and what I had actually booked! They set up a third bed in the room for my daughter, problem solved! Location was very good with excellent views of the lake, a 10-15 mins walk into the centre which was fine for us. Buffet breakfast was excellent, we chose to sit outside on a lovely terrace with lake views. Service was very good. We then used the outside pool facilities and loungers until mid afternoon - again all excellent, clean, lovely pool, and when we left, we were sad that we could only stay for 1 night! In the end the room problems were resolved, the morning receptionists providing us with a free drink in the bar for the inconveniences caused however it could have been avoided if I had been given the room that I had booked from the start and better training should be given to the receptionists so that they know exactly what instructions to give to clients on how to reach the hotel car park. Would I stay here again? Yes, I would.

We had a wonder stay for two nights. The hotel is a classic with lots of history and a perfect location for walking to the town or enjoying a swim in the Lake. The formal restaurant was outstanding. Be sure to ask for a room with a view of the lake. The Pizza restaurant was perfect for a casual dinner with a great view.

If you are booking a luxury hotel in Lugano, there is no other option for me. While it’s not right in the middle of the City, it’s in a nice and quiet area and the 10-15 minute walk to the city is great for settling the stomach after eating to much pizza. The grounds are simply stunning, the views are amazing, the breakfast buffet is not amazing but very good (Although the woman who seat you could smile a bit more, all the other staff at breakfast are great). The private Lido is awesome. I will never stay at another hotel in Lugano for our annual summer trip, it has won my loyalty for life.

Súper decent hotel outstanding staff my stay here with my family was wonderful and comfortable. The best thing about a vacation is to rest well and have a delicious breakfast and this hotel has it all, a first class service, with high quality care, I have to mention what caught my attention the most was the hygiene at breakfast time is very Important for me. I don't have many photos but I do have videos that I can't upload here from the hotel but I have it on my Instagram karol__0729….Very satisfied with our stay, just need to implement the parking

This could have been a good hotel, albeit quite pricy, but somehow justifiable through its location. But unfortunately I had the WORST ever experience I ever had in any hotel, anywhere. On the good part: Good location in Paradiso, on the promenade, 15 min walk on the promenade to the center of Lugano. Nice lobby, good breakfast and friendly staff (at the breakfast, and partly at the reception). But the good stuff ended here. This stay was part of a multi-city trip with three stays and I simply forgot at check-in time that the booking was actually for lake side-view room. We arrived and completed check-in by 2:30. The lady at the front-desk told us the room is not ready and we need to wait till 3pm. I asked her kindly if she can check with the housekeeping if room is ready, being only 30 min left till 3pm, but she just told ”no, it's not”. Then I asked her to give us a lake or at least lake-side view, but she told that the hotel is fully booked and our room is with pool view. We didn't wanted to wait till the room is ready, so we just left the luggage and got to the city. We returned at the hotel late, by 9:30 - 10pm and when we got to the room (I think 315) we had the unpleasant surprise to see the ugly view from the balcony (construction site or quarry). In the bath the stopper was stuck and the sink quickly filled with dirty water. I called the reception to fix, the lady from check-in came but she told there's no-one in the hotel at this hour to fix, and she left. So I had to put my hands into the sink filled with dirty water and take off the stopper. Then we wanted to turn on the TV which didn't worked. I called the reception again, and someone came, took the remote to change its batteries, but the TV didn't started either. So he told the TV might be broken and they try to fix it the next day. I found finally that the TV was stopped actually from the hardware power button, because the remote power button actually didn't worked. All this added to my frustration, and I finally realized that I actually booked a room with lake-side view, which they didn't gave me. So I went to the reception, showed them the actual reservation confirmation and asked again for the room I paid for, which they told they cannot because everything is full. I asked to change my room the next day as booked, or I'll make an official complain to the Tourist Authority. Few minutes later I got a phone call from the reception, telling me there is a manager available, and if he can come to see the room and talk. I said of course. My mistake! At the door arrived the lady who checked me in, accompanied by a person, who stepped int the room and asked me what is the problem. I started to tell him we are booked for a side-lake view but we didn't it, but he interrupted me and started to raise his voice, telling why I keep complaining! What I don't like about the room? Isn't the furniture new and the walls newly painted? I told I never complained about what he says, I just want to get

The location of the hotel is a 10-minute walk from the center of Lugano. It is convenient for shopping, but it is too close to the train track and there is noise when passing trains. The room is in the outdoor podium on the first floor of the main building. Open the door to the front yard of the hotel. It feels like the bungalow we used to live in. Maybe the rooms in the building are expensive. Continental breakfast is ok.

I stayed at HLS and can safely assert that it is by no means a 4-star hotel. The rooms are dated accompanied by a damp smell, the mattress and pillows are horribly uncomfortable, and the walls are extremely thin - there was a child staying at the opposite end of the hall from where I was crying and screaming through the early hours of the morning, and just as other reviews have stated, it was if they were in my room! They have a small fitness center located on the 5th floor, which is only accessible by stairs. It does not open until 9 AM since it’s located on the top floor which was a bit inconvenient, especially since their breakfast ends at 10 AM. The only plus side to the hotel is the location - directly on the lake with a pool, it is a beautiful setting. However, if you are looking for a better quality room and higher level service, I would recommend staying across the street at Grand Hotel Villa Castagnola!

I wanted to extend my heartfelt thanks for the exceptional service you provided during our recent stay. When we realized our passports were left in the safe and faced the possibility of missing our flight, your team sprang into action and resolved the issue swiftly. Your dedication to ensuring our comfort and safety did not go unnoticed. Your professionalism and support during this stressful situation were truly commendable. Thanks to your efforts, we were able to catch our flight without any further complications. We are deeply grateful for the outstanding service you provided and will always remember your hotel fondly.

Excellent in all! Absolutely wonderful location (only accessible with taxi) whether day or night! A wonderful DeLuxe room with sea view! The size, the materials of highest quality and finest design. Eat excellent in the Bistro, since full booked in the restaurant! Unfortunately only one night a.Gr. of much work also in Lugano (visit a super performance in the art and culture center). The fitness/sauna was unfortunately closed, but private spa was bookable before departure Sunday morning ... good alternative. The gardens around the sky! The team was super professional, extremely friendly and helpful. Good and dream of my next visit to Villa Leopold ...Heartly recommended for enjoying the fine and good ... Denise Worlds in Zurich

camera molto bella e spaziosa, luogo tranquillissimo e splendido, immerso nel verde ! ottima privacy.... la colazione, abbondante, è fornita presso il 5* attiguo Villa Principe Leopoldo, in una cornice incantevole, con un panorama mozzafiato sul lago ! se fosse inclusa nel prezzo, sarebbe veramente il paradiso 😀invece, va pagata a parte.....del resto, in questo mondo non si può avere tutto 😉😉 un hotel da tenere in considerazione, merita !