The Westin Shenzhen Nanshan

The Westin Shenzhen Nanshan Reviews

The Westin Shenzhen Nanshan

No.9028-2 Shennan Avenue, Nanshan District, Shenzhen, Guangdong, 518053, ChinaView Hotel Details
The Westin Shenzhen Nanshan
The Westin Shenzhen NanshanThe Westin Shenzhen NanshanThe Westin Shenzhen Nanshan
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The Westin Shenzhen Nanshan Guest Reviews

4.6/5
Very Good
3311 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(3311)
Positive reviews(3207)
Reviews with photos/video(807)
Convenient for shopping(269)
Friendly front desk staff(205)
Delicious breakfast(152)
Great swimming pool(95)
Close to amusement park(91)
Perfect for kids(28)
Negative reviews(104)
mintylau
Deluxe Twin Room
Stayed in 2024 年 6 月
Family
5 review
5.0/5
Outstanding
Posted on 2024 年 7 月 1 日
Loved the location, loved the shopping centre, loved the hotel. Westin is definitely the brand to choose when traveling, and has never disappointed me. Very close to small small world. Overall it was such a great experience ☺️ will definitely stay there again!
Response from Property: Thank you for your positive comments. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. Opposite the famed Window of the World and part of an upscale shopping complex, with OCT, Splendid China, China Folk Culture Villages and Happy Valley surrounded, The Westin Shenzhen Nanshan is located at the nexus of business and leisure, with direct subway access. Once again, thank you very much for your time taken and we look forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
Haywel13
Executive King Room
Stayed in 2024 年 6 月
Friends
14 review
5.0/5
Outstanding
Posted on 2024 年 7 月 17 日
Clean and big room with complete amenities. New facilities and a beautiful bathtub! Great executive lounge with a good selection for hors d'oeuvre and Happy Hour. Will stay again !
Response from Property: Thank you for your positive comments. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. Opposite the famed Window of the World and part of an upscale shopping complex, with OCT, Splendid China, China Folk Culture Villages and Happy Valley surrounded, The Westin Shenzhen Nanshan is located at the nexus of business and leisure, with direct subway access. Once again, thank you very much for your time taken and we look forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
Yan Yu Wong
Deluxe King Room
Stayed in 2024 年 6 月
Family
1 review
5.0/5
Outstanding
Posted on 2024 年 6 月 10 日
very nice all staff are smile in front desk .Miller ella yumi are good
Shelllam
Deluxe Twin Room
Stayed in 2024 年 4 月
Family
5 review
5.0/5
Outstanding
Posted on 2024 年 7 月 8 日
The hotel is very convenient as it’s directly located at a train station. Shopping center is at our doorstep with a lot of choices of cuisine! Hotel room is comfortable and the bathtub was a gem! Hotel breakfast is a good variety of choice!
6/7
Response from Property: Thank you for your positive comments. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. Opposite the famed Window of the World and part of an upscale shopping complex, with OCT, Splendid China, China Folk Culture Villages and Happy Valley surrounded, The Westin Shenzhen Nanshan is located at the nexus of business and leisure, with direct subway access. Once again, thank you very much for your time taken and we look forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
Guest User
Deluxe Twin Room
Stayed in 2024 年 3 月
Family
3 review
4.7/5
Amazing
Posted on 2024 年 6 月 10 日
The hotel is situated next to the subway exit, just a one-minute walk away, and is connected to the shopping mall, so you can avoid rainy days. The price is reasonable. The hotel room is clean and comfortable, with a pleasant view of the Shenzhen Window of the World. Overall, the hotel is very nice and I would rate it highly.
Response from Property: we appreciate you taking time to share with us your experience while at our hotel. Thank you for your positive comments. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. Once again, thank you very much for your time taken and we look forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
Guest User
Deluxe Twin Room
Stayed in 2024 年 6 月
Family
1 review
5.0/5
Outstanding
Posted on 2024 年 6 月 10 日
Nice service in hotel.Miller and Yumi do well
Frankie
Deluxe King Room
Stayed in 2024 年 6 月
Family
9 review
5.0/5
Outstanding
Posted on 2024 年 6 月 10 日
Good Service, Miller Kaya yumi good job
ES1
Deluxe Twin Room
Stayed in 2024 年 2 月
Family
10 review
4.7/5
Amazing
Posted on 2024 年 2 月 18 日
Nice comfortable room with both shower and tub and nice beds and pillows, but no step stool for small kids to brush teeth. No coffee capsules, but have filter coffee in the room. Breakfast was disappointing in selections (compared to other hotels in this class) and gave me and my kid stomachaches, but my spouse was ok. Location was excellent right on top of the Yitian mall at the Window of the World subway stop. Walked about 1.5 blocks to the Happy Valley amusement park, which was disappointing as most water rides were closed this time of year. Across the street, the Alps winter park’s ski slope was also closed since January for some reason.
Response from Property: Thank you for choosing The Westin Shenzhen Nanshan and take your valuable time to give us your valuable online comments. I was most disturbed to learn of your disappointments which you have encountered during your recent visit. Please accept our most sincere apologies and the inconveniences may have been caused. Please be assured that hotel management team have taken investigation on this and it has been a serious topic of discussion with our restaurant Division heads, action plans have been executed and training have been conducted for associates in restaurant to avoid similar reoccurrence in the future. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service standard. We sincerely hope that you could indulge us on these occasions by giving us chance to present you our hospitality and feel our improvements. Again please accept our sincere apologies and we are looking forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
Xiaoyuerdetian
Deluxe Twin Room
Stayed in 2024 年 7 月
Family
6 review
5.0/5
Outstanding
Posted on 2024 年 7 月 15 日
Our stay at the Westin was lovely, because of several reasons. We were extremely satisfied with the customer service with diligent kind people such as Kama the room service team always generous and friendly. The pool was so relaxing and the water was so nice and warm, which created a perfect summer atmosphere and made us more than satisfied. This place is also very accessible too, with a direct link to a mall on the first floor and being adjacent to the Window to the World and other small shops and attractions too.
Response from Property: Thank you for your positive comments. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. It was such an honor that we could have your compliment regarding to our friendly and helpful service. We will be sharing your favorable comments with our colleagues which come as a result of their hard work. Opposite the famed Window of the World and part of an upscale shopping complex, with OCT, Splendid China, China Folk Culture Villages and Happy Valley surrounded, The Westin Shenzhen Nanshan is located at the nexus of business and leisure, with direct subway access. Once again, thank you very much for your time taken and we look forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
Guest User
Deluxe Twin Room
Stayed in 2024 年 7 月
Couples
1 review
5.0/5
Outstanding
Posted on 2024 年 7 月 9 日
Wonderful location, quick to locate. Friendly staff. Clean room, convenient robotic delivery service. What I appreciate most the breakfast-the hotel has a wide variety of options that cater to all dietary needs. I really enjoyed the breakfast-Best ever!
Response from Property: Thank you for your positive comments. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. Opposite the famed Window of the World and part of an upscale shopping complex, with OCT, Splendid China, China Folk Culture Villages and Happy Valley surrounded, The Westin Shenzhen Nanshan is located at the nexus of business and leisure, with direct subway access. Once again, thank you very much for your time taken and we look forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
karen wong
Deluxe King Room
Stayed in 2024 年 6 月
Family
5 review
5.0/5
Outstanding
Posted on 2024 年 6 月 30 日
Sherry and Patti's service was very amazing! They are so helpful and friendly with us! Offering us food and drinks when we sat down at the club lounge while waiting for our transport service back to Hong Kong. Will definitely come back to this hotel ! 😍😍
Response from Property: Thank you for your positive comments. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. It was such an honor that we could have your compliment regarding to our friendly and helpful service. We will be sharing your favorable comments with our colleagues which come as a result of their hard work. Once again, thank you very much for your time taken and we look forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
TC
Deluxe Twin Room
Stayed in 2023 年 12 月
Family
4 review
4.7/5
Amazing
Posted on 2023 年 12 月 28 日
Thank you Yumi and Miller for the great hospitality and the special arrangements. We will surely be back again.
Response from Property: Renewal greetings from The Westin Shenzhen Nanshan Hotel. We sincerely appreciate your trust in choosing to stay with us. Reviewing your feedback, we are highly appreciated for your recognition of the hotel associates and service response. Thank you for taking the time to share your thoughts regarding the room service hours, we appreciate you bringing it to our attention. In the meantime, all the associates from The Westin Shenzhen Nanshan Hotel are looking forward to welcoming you back to discover your rejuvenated journey.
Guest User
Deluxe King Room
Stayed in 2024 年 6 月
Solo travellers
20 review
5.0/5
Outstanding
Posted on 2024 年 6 月 30 日
The Westin is my home away from home in Nanshan. The service and amenities are exceptional. The concierge Daniel is highly professional and extremely kind. He always goes beyond my expectations. I will definitely stay again.
Response from Property: Thank you for your positive comments. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. It was such an honor that we could have your compliment regarding to our friendly and helpful service. We will be sharing your favorable comments with our colleagues which come as a result of their hard work. Once again, thank you very much for your time taken and we look forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
Guest User
Executive King Room
Stayed in 2024 年 6 月
Business travellers
2 review
5.0/5
Outstanding
Posted on 2024 年 6 月 23 日
Very impressive experience! Nice location and great service! And the breakfast has many choices and delicious!
Response from Property: we appreciate you taking time to share with us your experience while at our hotel. Thank you for your positive comments. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. Once again, thank you very much for your time taken and we look forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
Guest User
Deluxe Twin Room
Stayed in 2024 年 6 月
Couples
3 review
4.7/5
Amazing
Posted on 2024 年 6 月 18 日
Kind of surprise that the conditioner is running out while i am taking shower. Guess the hotel need to double check that before providing the room to customers
Response from Property: Thank you very much for choosing The Westin Shenzhen Nanshan and taking your valuable time to share your comments with us. Please accept our most sincere apologies and the inconveniences may have been caused. Please be assured that hotel management team have taken investigation on this and it has been a serious topic of discussion with our respective Depart heads, action plans have been executed and training have been conducted for associates housekeeping to avoid similar reoccurrence in the future. Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service standard. We sincerely hope that you could indulge us on these occasions by giving us chance to present you our hospitality and feel our improvements. Again please accept our sincere apologies and we are looking forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.