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Location9.3
Amenities9.0
Service9.2
Cleanliness9.3
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Negative reviews(151)
Wee Leong Raynauld
Deluxe King Room
Stayed in Apr 2025
Business travellers
15 review
8.5/10
Very Good
Posted on May 19, 2025
The room is clean and nice, there is a connecting mall which makes eating very convenient. Room is very reasonablely priced.
Response from Property: 尊敬的賓客您好!請接受來自深圳益田威斯汀酒店的真摯問候!感謝您入住我們酒店,並在百忙之中與我們分享您的入住體驗與感受。提供卓越服務是我們一直以來的追求,回顧您的評論,我們很高興看到您對本次入住感到滿意,您對深圳益田威斯汀酒店及萬豪酒店國際集團的支持與厚愛,是我們繼續努力不斷提升的動力。酒店地處市區繁華商圈,交通便利,大堂可以直接通向益田假日廣場,出門就有地鐵站,距離世界之窗、歡樂谷僅需步行5分鐘,滿足您的出行需求。希望您每次下榻深圳益田威斯汀酒店都能享受我們直覺靈動的服務與體驗。最後,期待您能在不遠的將來再次下榻深圳益田威斯汀酒店,繼續您的煥發活力之旅!
Guest User
Deluxe Twin Room
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 11, 2025
Beyond expectations. Love the cleanliness and good service, will return again. Thank you Westin Shenzhen for making it a wonderful holiday!
Response from Property: 尊敬的賓客您好!請接受來自深圳益田威斯汀酒店的真摯問候!感謝您入住我們酒店,並在百忙之中與我們分享您的入住體驗與感受。提供卓越服務是我們一直以來的追求,回顧您的評論,我們很高興看到您對本次入住感到滿意,您對深圳益田威斯汀酒店及萬豪酒店國際集團的支持與厚愛,是我們繼續努力不斷提升的動力。酒店地處市區繁華商圈,交通便利,大堂可以直接通向益田假日廣場,出門就有地鐵站,距離世界之窗、歡樂谷僅需步行5分鐘,滿足您的出行需求。希望您每次下榻深圳益田威斯汀酒店都能享受我們直覺靈動的服務與體驗。最後,期待您能在不遠的將來再次下榻深圳益田威斯汀酒店,繼續您的煥發活力之旅!
Chee Kin
Deluxe Twin Room
Stayed in Mar 2025
Couples
8 review
10.0/10
Outstanding
Posted on Apr 6, 2025
Excellent location with direct access to mall/metro. Lots of dining options. Great view of the Window of the World theme park.
Response from Property: 尊敬的賓客您好!請接受來自深圳益田威斯汀酒店的真摯問候!感謝您入住我們酒店,並在百忙之中與我們分享您的入住體驗與感受。提供卓越服務是我們一直以來的追求,回顧您的評論,我們很高興看到您對本次入住感到滿意,您對深圳益田威斯汀酒店及萬豪酒店國際集團的支持與厚愛,是我們繼續努力不斷提升的動力。酒店地處市區繁華商圈,交通便利,大堂可以直接通向益田假日廣場,出門就有地鐵站,距離世界之窗、歡樂谷僅需步行5分鐘,滿足您的出行需求。最後,期待您能在不遠的將來再次下榻深圳益田威斯汀酒店,繼續您的煥發活力之旅!
许永业
Deluxe King Room
Stayed in Feb 2025
Family
18 review
8.5/10
Very Good
Posted on Mar 30, 2025
Location is good, next to a big shopping centre with lots of restaurants.
Response from Property: 尊敬的賓客您好!請接受來自深圳益田威斯汀酒店的真摯問候!感謝您入住我們酒店,並在百忙之中與我們分享您的入住體驗與感受。提供卓越服務是我們一直以來的追求,回顧您的評論,我們很高興看到您對本次入住感到滿意,您對深圳益田威斯汀酒店及萬豪酒店國際集團的支持與厚愛,是我們繼續努力不斷提升的動力。酒店地處市區繁華商圈,交通便利,大堂可以直接通向益田假日廣場,出門就有地鐵站,距離世界之窗、歡樂谷僅需步行5分鐘,滿足您的出行需求。希望您每次下榻深圳益田威斯汀酒店都能享受我們直覺靈動的服務與體驗。最後,期待您能在不遠的將來再次下榻深圳益田威斯汀酒店,繼續您的煥發活力之旅!
YoungMichael
Deluxe King Room
Stayed in Mar 2025
Solo travellers
10 review
10.0/10
Outstanding
Posted on Apr 21, 2025
good location inside shopping mall with lots of restaurants
Response from Property: 尊敬的賓客您好!請接受來自深圳益田威斯汀酒店的真摯問候!感謝您入住我們酒店,並在百忙之中與我們分享您的入住體驗與感受。提供卓越服務是我們一直以來的追求,回顧您的評論,我們很高興看到您對本次入住感到滿意,您對深圳益田威斯汀酒店及萬豪酒店國際集團的支持與厚愛,是我們繼續努力不斷提升的動力。酒店地處市區繁華商圈,交通便利,大堂可以直接通向益田假日廣場,出門就有地鐵站,距離世界之窗、歡樂谷僅需步行5分鐘,滿足您的出行需求。希望您每次下榻深圳益田威斯汀酒店都能享受我們直覺靈動的服務與體驗。最後,期待您能在不遠的將來再次下榻深圳益田威斯汀酒店,繼續您的煥發活力之旅!
chu choi yin
Deluxe Twin Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 27, 2025
Miller,Jay and Kagura good service good location,
Response from Property: 尊敬的賓客您好!請接受來自深圳益田威斯汀酒店的真摯問候!感謝您入住我們酒店,並在百忙之中與我們分享您的入住體驗與感受。提供卓越服務是我們一直以來的追求,回顧您的評論,我們很高興看到您對本次入住感到滿意,您對深圳益田威斯汀酒店及萬豪酒店國際集團的支持與厚愛,是我們繼續努力不斷提升的動力。酒店地處市區繁華商圈,交通便利,大堂可以直接通向益田假日廣場,出門就有地鐵站,距離世界之窗、歡樂谷僅需步行5分鐘,滿足您的出行需求。希望您每次下榻深圳益田威斯汀酒店都能享受我們直覺靈動的服務與體驗。最後,期待您能在不遠的將來再次下榻深圳益田威斯汀酒店,繼續您的煥發活力之旅!
sukra
Deluxe King Room
Stayed in Apr 2025
Family
3 review
9.0/10
Great
Posted on May 7, 2025
good location. easy to go, nice location.
Response from Property: 尊敬的賓客您好!請接受來自深圳益田威斯汀酒店的真摯問候!感謝您入住我們酒店,並在百忙之中與我們分享您的入住體驗與感受。提供卓越服務是我們一直以來的追求,回顧您的評論,我們很高興看到您對本次入住感到滿意,您對深圳益田威斯汀酒店及萬豪酒店國際集團的支持與厚愛,是我們繼續努力不斷提升的動力。酒店地處市區繁華商圈,交通便利,大堂可以直接通向益田假日廣場,出門就有地鐵站,距離世界之窗、歡樂谷僅需步行5分鐘,滿足您的出行需求。希望您每次下榻深圳益田威斯汀酒店都能享受我們直覺靈動的服務與體驗。最後,期待您能在不遠的將來再次下榻深圳益田威斯汀酒店,繼續您的煥發活力之旅!
Flash traveller
Deluxe King Room
Stayed in Dec 2024
Family
14 review
10.0/10
Outstanding
Posted on Jan 26, 2025
Spend a weekend with family and both room got upgraded. I like the spacious room with park view, however, not all family members like the layout of the room.
Morning buffet breakfast was nice but seafood buffet was disappointing. Some seafood are not fresh and shouldn’t be served. Again, mixed opinions on dinning among family members.
Nice location, easy access to attractions and connected to a shopping mall is a big plus.
Response from Property: 尊敬的賓客您好,請接受來自深圳益田威斯汀酒店的真摯問候!感謝您入住我們酒店,並在百忙之中與我們分享您的入住體驗與感受。提供卓越服務是我們一直以來的追求,回顧您的評論,我們很高興看到您對本次入住感到滿意,您對深圳益田威斯汀酒店及萬豪酒店國際集團的支持與厚愛,是我們繼續努力不斷提升的動力。酒店地處市區繁華商圈,交通便利,大堂可以直接通向益田假日廣場,出門就有地鐵站,距離世界之窗、歡樂谷僅需步行5分鐘,滿足您的出行需求。希望您每次下榻深圳益田威斯汀酒店都能享受我們直覺靈動的服務與體驗。最後,期待您能在不遠的將來再次下榻深圳益田威斯汀酒店,繼續您的煥發活力之旅!
The Backpacker
Deluxe King Room
Stayed in Nov 2024
Couples
29 review
8.5/10
Very Good
Posted on Feb 22, 2025
We chose this hotel for our New Year’s Eve celebration and to enjoy the drone and fireworks show at Windows of the World. We were fortunate to get a room with a direct view of WOW, which made the experience even more memorable. If you’re looking to avoid the crowds while still enjoying the spectacle, booking a room here is definitely a great choice. It’s well worth the investment for a more relaxed and private viewing experience.
6/11
Response from Property: Dear guests, please accept the sincere greetings from The Westin Shenzhen Yitian! Thank you for staying in our hotel and sharing your stay experience and feelings with us in your busy schedule. Providing excellent service is our pursuit all the time. Looking back on your comments, we are very happy to see that you are satisfied with this stay. Your support and love for The Westin Shenzhen Yitian and Marriott Hotels International Group is our motivation to continue to work hard and improve. The hotel is located in the bustling business district of the city, with convenient transportation. The lobby can directly lead to Yitian Holiday Plaza. There is a subway station outside the door. It is only a 5-minute walk from Window of the World and Happy Valley to meet your travel needs. I hope that every time you stay at The Westin Shenzhen Yitian, you can enjoy our intuitive and smart service and experience. Finally, we look forward to your stay at The Westin Shenzhen Yitian again in the near future to continue your journey of rejuvenation!
Ydjiu
Premium Deluxe Room(Theme Park View)
Stayed in Nov 2024
Solo travellers
6 review
10.0/10
Outstanding
Posted on Jan 2, 2025
Booked for the new year celebrations. Room was clean and spacious. All facilities were working and had a good view of the fireworks. Hardware seems slightly aging but that appears to be normal wear and tear.
Response from Property: Dear Guest,Thank you very much for choosing The Westin Shenzhen Nanshan and taking your valuable time to share your comments with us.Opposite the famed Window of the World and part of an upscale shopping complex, with OCT, Splendid China, China Folk Culture Villages and Happy Valley surrounded, The Westin Shenzhen Nanshan is located at the nexus of business and leisure, with direct subway accessYour valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. We look forward to welcoming you again for a renewing experience at The Westin Shenzhen Nanshan and wish you all the best.
Guest User
Deluxe King Room
Stayed in Nov 2024
Couples
5 review
8.0/10
Very Good
Posted on Jan 1, 2025
Check-in was a little underwhelming. Door staff gave up rolling the luggage midway from the door to the front desk, claiming that the luggage was too heavy. Front desk staff seemed confused about whether there were available rooms; we only managed to get checked in after approaching another front desk staff after 10-15 minutes.i
Room was basic and therefore underwhelming for the price (and even below par compared to some of the lower cost local hotels). Ceiling area where the air conditioning was had mold, and TV was an old model. Saving grace was the view - there was a good view of Window of the Park, and the bed, which was very comfortable.
The gym was well equipped and also had a steam room (though this was not 24/7 unlike the rest of the gym). Swimming pool was outdoors and large though subject to air quality and not heated. The spa was too pricey for the standard of service.
Hotel itself has a direct connection to the next-door mall, which also has a direct connection to the Window by the Park (世界之窗) metro station. The mall has plenty of dining options.
Response from Property: Dear Guest,Thank you very much for choosing The Westin Shenzhen Nanshan and taking your valuable time to share your comments with us.Opposite the famed Window of the World and part of an upscale shopping complex, with OCT, Splendid China, China Folk Culture Villages and Happy Valley surrounded, The Westin Shenzhen Nanshan is located at the nexus of business and leisure, with direct subway accessYour valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. We look forward to welcoming you again for a renewing experience at The Westin Shenzhen Nanshan and wish you all the best.
Rana1233
Deluxe King Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 21, 2025
It was good experience.
Response from Property: 尊敬的賓客您好!請接受來自深圳益田威斯汀酒店的真摯問候!感謝您入住我們酒店,並在百忙之中與我們分享您的入住體驗與感受。提供卓越服務是我們一直以來的追求,回顧您的評論,我們很高興看到您對本次入住感到滿意,您對深圳益田威斯汀酒店及萬豪酒店國際集團的支持與厚愛,是我們繼續努力不斷提升的動力。酒店地處市區繁華商圈,交通便利,大堂可以直接通向益田假日廣場,出門就有地鐵站,距離世界之窗、歡樂谷僅需步行5分鐘,滿足您的出行需求。希望您每次下榻深圳益田威斯汀酒店都能享受我們直覺靈動的服務與體驗。最後,期待您能在不遠的將來再次下榻深圳益田威斯汀酒店,繼續您的煥發活力之旅!
Guest User
Deluxe King Room
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 6, 2025
Good nice great very good
Response from Property: 尊敬的賓客您好!請接受來自深圳益田威斯汀酒店的真摯問候!感謝您入住我們酒店,並在百忙之中與我們分享您的入住體驗與感受。提供卓越服務是我們一直以來的追求,回顧您的評論,我們很高興看到您對本次入住感到滿意,您對深圳益田威斯汀酒店及萬豪酒店國際集團的支持與厚愛,是我們繼續努力不斷提升的動力。酒店地處市區繁華商圈,交通便利,大堂可以直接通向益田假日廣場,出門就有地鐵站,距離世界之窗、歡樂谷僅需步行5分鐘,滿足您的出行需求。最後,期待您能在不遠的將來再次下榻深圳益田威斯汀酒店,繼續您的煥發活力之旅!
WEI LUN
Deluxe King Room
Stayed in Oct 2024
Business travellers
9 review
9.5/10
Amazing
Posted on Nov 13, 2024
I had very good experience of the staying in this hotel. I turned on the non-distube msg on my room and their customer wrote me a mail asking if room cleaning cleaning is needed. very thoughtful and nice experience !
Response from Property: Dear Guest,Thank you very much for choosing The Westin Shenzhen Nanshan and taking your valuable time to share your comments with us.Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. We look forward to welcoming you again for a renewing experience at The Westin Shenzhen Nanshan and wish you all the best.
Guest User
Premium Deluxe Room(Theme Park View)
Stayed in Oct 2024
Couples
2 review
9.0/10
Great
Posted on Jan 9, 2025
Room is spacious with big bed. We stayed for two nights and they offered us welcome fruits. Theme park view is good. We had a celebration and the staff sent us a cake. There are drones performance at night which is a plus.
Response from Property: Dear Guest,Thank you very much for choosing The Westin Shenzhen Nanshan and taking your valuable time to share your comments with us.Opposite the famed Window of the World and part of an upscale shopping complex, with OCT, Splendid China, China Folk Culture Villages and Happy Valley surrounded, The Westin Shenzhen Nanshan is located at the nexus of business and leisure, with direct subway accessYour valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service quality expected by the Westin Brand. We look forward to welcoming you again for a renewing experience at The Westin Shenzhen Nanshan and wish you all the best.