Guest User
March 21, 2025
I have to travel for more than 100 days every year. I have never given a bad review to any hotel. This is the first time. I have stayed in Vienna many times, but this time the experience was really bad. After dinner with a client, I went back to the hotel and asked the front desk if there was a charger. The attitude of the front desk clerk didn't even look at me, and directly said no. I asked if there was anyone who could scan the code, and he still had a sullen face. No, there was a power bank in the corridor. I said I had a charging cable in my car, could I find a charging head, and then another front desk clerk came, and his attitude was even more unsolvable. He said with a sullen face that we only have one at the front desk and we need to use it ourselves. I was puzzled, I came to stay, you have a sullen face, why not go home and lie down? I asked for a charger, but he was indifferent. I doubt whether this kind of service has been trained, let alone the room. They said they upgraded my room type, but the bathroom sink and shower were just next to each other, and the shower was terribly dirty.
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