Lyon Marriott Hotel Cité Internationale Reviews

The worst of the worst. The front desk clerk seemed like a random person, or perhaps someone with a low IQ. We provided a reservation for 4 people, stating that two rooms were for 2 people. They then opened two more rooms for us, making it four double rooms for the 4 of us. Are they truly normal people? They didn't explain it clearly at the time, sometimes referring to it as a deposit, sometimes as room fee. Later, they said they would refund us. The money wasn't with them, but in the bank. They were traveling in Europe at the time and didn't bother to take care of it. Now that I'm back in China, I still haven't received the email, and they won't even send an email. Anyone who stays here is out of luck. Beware! Even worse was breakfast the next day. Our reservation clearly stated double breakfast, but when we got there, they said there was only one room available. We showed them our reservation, and they told us to go to the front desk on the second floor. We went, but they said their manager wasn't around, even though it was clearly written in black and white. They wouldn't even let us in for breakfast. The worst part is, my parents went in for breakfast, already holding their plates, and were kicked out again! Are you a hotel like this? Or are you discriminating? I don't know what you're so superior about. These lousy hotel workers don't even know the most basic respect. How is your country developed? Is it developed in terms of sexual openness? Did developed countries colonize the world 100 years ago? This is the most infuriating time ever. This is my first negative review ever.