Hotels in 07.Gerland, Lyon

We needed to stop en-route to Marseilles and also needed EV charging. It is the first time we have used B&B Hotels and it won’t be the last. Booking is easy via the app and it is worth contacting the reception and saying that you have an EV. We arrived, booked in, were given one code for front door, garage and room and when we parked up there was charging point ready to use. The rooms are functional, clean with more sockets than you can ever use - nobody has that many devices - comfortable beds and great conditioning. The breakfast was included and was all you needed for the journey ahead. The receptionist was most helpful and guided us to a local brasserie George being Sunday that was a blessing.

This hotel was one of the worst I have ever stayed in. Before I get into specifics, the staff was great, very friendly and nice. I don't blame them for the state of the rooms. The first room we had was right on the street, first floor. It seemed ok at first, but it was so noisy and we were staying for 6 nights, I asked to change and they ended up finding a room later that day we could move to. The first room was ok, it seemed run down. The bedding and bed seemed new and the a/c worked, so I thought is was workable. After the noise and I moved to the next room, I had another awful room. There was a hole in the bathroom ceiling where there was a water leak. The full length mirror was cracked and I was worried I would hit it by accident and cause it to fall. There were just minor issues like wallpaper peeling and paint touch ups needed. I know this company recently bought this hotel, but they should not be open until the rooms were renovated. The rooms needed a total gutting and redoing. This is not at all the quality I was expecting when I booked. Also, we were told we needed the key to swipe to access the building, but that wasn't true. Anyone could enter at any time. I never felt safe there. The second room we had was way in the back, so I felt safer there, but I was very happy to leave when it was time to check out. So if you are staying here soon, I would advise to check and see if the rooms have been renovated before you book.

This hotel has a funky fun bar with friendly staff. It has a restaurant with excellent food and a great breakfast, especially the juicer (scrambled eggs and mushrooms were cold the second time though). It is let down by the rooms which are really very average and the little welcome notes, although sweet, do not change this. Bed is comfy though. My room (606)?was pretty much a disaster as it had the smell of sewage coming through from what I could gather the second sink. I mentioned this three or four times. They said they put some product in there but that didn’t help. If you kept your window open it was better and the last night the smell was so bad I had to keep my window open all night. I did ask if I could have some compensation- they would have offered free parking but I didn’t have a car, and that was it. A little gesture could have made a big difference… you would expect better when you pay over 200 euros a night. Also, Accor silver/gold/platinum members note: no welcome drink, instead an extra bottle of water and two cookies…

Despite it's a modern bulding, dating from the last decade, air conditionning NEVER worked. In Lyon, a city which facing regularly heatwaves (up to 40° C / 104 ° F) !!! Very poor service from ”Appart' City” brand, belonging to ”Park & Suites” group. *********** Futhermore, front desk staff seem to be mythomaniac : - the first, an man speaking French with an Italian accent, told me his manager would be there at around 07.30 on following morning. He also precised this manager was used to reimburse up to 70 % of stay's rate, due to the default aircon. - the second told me his colleague gave me false informations. She gave me the e-mail of the Back Office and recommended me to deal this issue directly with the (supposed to be) manager. This last was of course not there and front desk staff is not allowed to give her phone number. Both told me they were supposed to fix definitely aircon but when first lockdown happened in March 2020, they ran out of money. With that poor service (NO aircon, broken fan, etc...) don't waste your money for that society... It would be not a huge loss if they are going bankrupt... ******** I wrote an e-mail to this Back Office and to Appart'City HQ. NONE of them bothered themselves to answer. Lyon Gerland's Back Office did not even read my claim, written in French (see snapshot) ******** (As a native French, I chose to write this TripAdvisor rating in English. There are aleady plenty of ratings in French. I just should have read them first before booking...)

Hello, A bad experience, the room booked on the Trip.com site does not look like the room we were given, this room we were given its TV did not work.

Because the business trip is in the area of Lyon, I chose this hotel (similar to Home Inn). The hotel room is small, there are no toiletries, no bottled water, no kettle. One way is to go out and buy a bottle of water yourself, or ask the front desk for a bottle of water, you can give a small bottle. The advantage is that breakfast is OK. You can see the subway line B platform in 5 minutes on the right. (Note that the subway station house is not eye-catching, sinking entrance and exit). Line B runs through Lyon City, where the train station is a station and the train station is the location of a large shopping center. There is no direct subway to the airport, and you need to change the airport express line at the train station.

When you go out and turn right, you will find the Rhone River. Wild swans and pairs of mandarin ducks can be seen everywhere in the river. The water quality is very good. There is a tree-lined road on the right side of the road, which is very suitable for friends who like to run.

Nestled conveniently on the tram line, just a stone's throw from the bustling city centre, this hotel offers a perfect blend of accessibility and comfort. The rooms are not only comfortable but exude warmth, providing a cosy retreat after a day of urban exploration. Additionally, the convenience of underground parking is a cherry on top for those travelling by car. This establishment truly marries the ease of city access with the comforts of home, making it an ideal choice for any traveller looking for a hassle-free stay.

The parking lot is inconvenient, and it costs 12 euros. The overall room is clean. The restrooms are the same as other European hotels. They are prone to leaks. Breakfast is acceptable and there are fewer choices.

I’ve stayed at lots of Ibis branded hotels all of Europe - and this probably ranks somewhere in the middle of them. The hotel’s easy to get to - a few minutes’ walk from Jean Macé Metro station (itself a few stops down from the city’s main rail terminus) - but in a slightly rough area of Lyon (we arrived a few days after anti-government protests and the local streets were full of graffiti and smashed bus shelters; other areas of Lyon on our trip were untouched). On arrival, we were checked in promptly and the rooms seemed to have been recently renovated: the furniture and decor were in a good condition and the bathroom was nicely tiled. However, like so many Ibis properties, they’ve decided not to lose the pebble dash-style interior walls and simply painted them grey - which feels a bit naff. The receptionist we dealt with had a slightly odd attitude - including with left luggage - and warned us about strikes on the Metro that weren’t happening, meaning we slightly panicked unnecessarily about a connecting train on our departure. We didn’t eat breakfast at the Ibis either as it was too expensive. All in all though, our room was clean, quiet, comfortable and in a better state than others in the chain.