Makkah Ash Shubaikah 5-star Hotels

************* completed my umrah and the experience of the hotel was excellent . It was a total 7 minutes trip from my room to the haram. One thing I’ll say is that the breakfast does lack some variety but I guess it’s like that everywhere else. The service was great however when I called rooms service to provide some tea mugs they listen but didn’t fulfill the request. Maybe they forgot. Beds we’re comfortable and the layout was nice. We were upgraded to the partial haram view upon requesting it at check in. They upgraded without hesitation. For value this is a great hotel. 2 minutes from the hotel is Al baik and souk Al khalil which is a good option for food and shopping. Personally found Islamic attire cheaper here than the clock tower.

We stayed for a week. Overall, it was a decent experience although ultimately overpriced during Umrah. The room was relatively small. We were able to add a third guest at a cost of 300 riyals per night which was reasonable but only a bunk bed was offered and it took the minimal space available. The bathroom sink was clogged during our entire stay despite repetitive requests made to the cleaning staff and on the Bonvoy Marriott app. The food experience is however terrible! Iftar at the restaurant is extremely overpriced for 250 riyals per person and unjustified for a food of poor quality and not tasty at that. The scheduling was also hectic. Iftar was only from 7 to 9 pm and Sohour from 1 to 3 am; meaning if one wanted to attend Taraweeh, they would not be able to eat by the time they came back from the Mosque and would have to wait until 1 am to sustain themselves, which is ridiculous. We were therefore eating at the coffeeshop reception which was offering a buffet for 100 riyals per person, which was still overpriced for what it was. Only a few items were offered and not replenished.

The hotel has a prime location close to Alharam. The Haram broadcast is a nice addition. The staff was friendly and professional. Special thanks to Mr.Ahmed from the front desk for welcoming me and my family. A thank you is also due to Mr. Akram from the housekeeping. The hotel has a direct access to the mall which is very convenient. The fruit basket was provided upon arrival. The laundry service was very quick. My stay was really comfortable and I will definitely revisit.

Marvellous service by Samy and Mona at Breakfast restaurant - The Kawthar. All the staff are courteous and ready to help with any need. Masha Allah Princely accommodation at cheap prices. I would visit Conrad Makkah again and again.

for anyone going to Alomra with family must book this hotel as its very near by Alkaaba. highly recommended.

Very, very distinguished management All services and workers are top notch Bravo, the title: Transferring excellence from Dubai to Mecca. I thank all those working on this elegant project, and I especially thank the director, Mr. Maan

this hotel was 0.6km from haram. Literally at our door step. Its entrance to the new part of the masjid which is soo good. Its rooms are spacious and they are child friendly. I got a travel cot provided for free. If I return I will 100% look at this hotel first.

The best experience! We loved our stay in Novotel and will definitely be coming back. The best hospitality. 24/7 bus shuttle to masjid Al haram. Perfect experience all through

Excellent stay. I had booked through the Hilton app - two partial haram view rooms. Check in on arrival time was punctual and smooth - I booked with breakfast included. We were told breakfast timings and location on arrival. We were also told there was a shuttle bus to the Haram every three minutes. The rooms were spacious and the bathroom also very big. Breakfast was great included bakery, egg station, fruit and various other hot/cold items including sub continent options. We were looked after by Saddam - a really nice guy. Housekeeping was quick, efficient and very good - the staff were always smiling. We used the cafe on ground floor a couple of occasions for dessert or hot drinks. All very good. Bottles of water provided in room. Also get iron/board too with a fridge in room too. Also a speaker where you can hear azan from the Haram. The shuttle was very good - every time we stepped out a bus was there and always left without too much waiting. A couple of mins drive to the haram and then about a two/three min walk into the mosque. You could walk to haram from hotel if you wanted - about 10 mins. A bit trickier to walk back from Haram as it’s uphill. Marriott and hilton convention Centre hotels are all within walking distance and all shuttles from these three hotels all stop in same place so easy to catch any of them on way back and cross quiet road to your hotel - no need to wait for double tree shuttle although there is always one very quickly. Overall a really good stay and I would recommend it. Also a really nice entrance to hotel…

Good stay in Makkah whilst we visited as a family. Close to Hajj ziyārah sites and only 5 minute drive to Masjid al Haram (when it’s quiet. Reasonably clean though I wasn’t convinced by the IHG cleanliness assurance during these sensitive times. We went for the 2 interconnecting rooms but the hotel had lost the key to the interconnecting door!! It took all night and into dawn before we were relocated into another room with a door that allowed access to each others room... quite important when you have 3 children. Until then, all 5 of us slept in one room for the first night of the 2 nights booked!! Our new room had issues with the door lock sensor.... so a maintenance problem all round. Once the issues were sorted however, everything else was smooth. Decent enough breakfast for European and Arab tastes. Spacious rooms, well decorated. One thing to note... reception staff are excellent - polite, well mannered and want to get things sorted for you. It’s just unfortunate the maintenance staff struggle. I’d recommend on the basis the maintenance issues were a one off issue.