Riad Sapphire & Spa

Just 6 weeks before our trip, the Riad sent a message cancelling our booking (for two rooms) with no explanation. Given that this could happen, I would avoid booking this place again and would advise against making a reservation if you want an assured booking.

My booking was done through *******. This Riad may cancel your booking last minute without lame explanation that they will be closed when the manager just contacted me two weeks before my family is supposed to check in if we would like escort from the carpark and if we would like to make reservation at their restaurant and spa. When I replied that all were not necessary, they cancelled my reservations for 2 rooms. Thankfully, ******* helped me to book for another hotel and fully compensated my cost for the last minute rebooking, Sharing my experience so that others will not have to face such unprofessional handling from this Riad and have to go through the hassle of rebooking their activities arranged with various agents ( private hire pick up, tour pick up etc). I do not recommend booking with this Riad…

Very happy with our stay at Sapphire Riad,the property itself is lovely. Quiet, clean and an oasis of calm after the chaos of the Medina. No more than 25 minutes by taxi from the airport and at the north west side of the Medina,within walking distance to all the major sights but we did get a taxi back to the Riad from the Fnar square on one occasion as it was very hot. Taxis are cheap-if you haggle! We were greeted by the wonderful Abdo who served us Mint tea and delicious cake on arrival and throughout our stay was always on hand,along with his colleague, to assist in any way he could, including ringing a local restaurant to book a reservation. Nothing was too much trouble. The bedroom was lovely and spacious with a walk-in shower and very efficient air-con, there is a small plunge pool and several delightful quiet public areas to sit and also a roof top terrace to sit in the sun if preferable. Breakfast was particularly impressive, beautifully presented with a huge array of delicious savoury and sweet items which varied everyday (the chocolate cake was particularly good!) all served by the delightful staff. We would not hesitate to stay at this Riad again and highly recommend

Delighted we booked this gem of a hotel . From our arrival to our departure the excellent hospitality did not waiver. Every request was honoured and both Abdo and Driss did their upmost to ensure our stay there was perfect. We ate at the Riad on our first night and the food was delicious and plentiful. We also booked a’ couples ‘ Salt/Spa treatment which we would highly recommend. The Riad is immaculate and very tranquil in its setting. We slept very well! The whole team are exceptional hosts and we would definitely stay there again. Thank you again, and keep up the good work Team Saphire! Sam & Ally.

The Riad Sapphire was one of the best places i have stayed in, due in the main to the very helpful staff. The riad has been modernised but is very atmospheric, in the streets of the medina to the north of the centre. We booked a cab from the airport with the staff in advance and were met at the point the cab can go no further. Strongly recommended - you will get used to the turns to get to the riad quickly but it would be hard to find on your first arrival without the escort. Our room was on the first floor with covered windows looking out into the courtyard/dining area. This gives you privacy - rooms on the ground floor are a little more exposed. Rooms are ensuite and air conditioned - much needed in the week we stayed when temperatures were 36 degrees c in the afternoon. There is a mosque nearby so inevitably you will hear the early morning call to prayer. The staff were incredibly helpful with support - for example with a restaurant booking where the restaurant didn't open until 6.30pm and we weren't available to phone. We had issues with our collection point for a trip to the Atlas and the manager came with us, waited and phoned several times when the bus didn't arrive when it was supposed to. We had advice on how to find things not in our guide. Breakfast portions are generous and the only time we asked for a lunch a good salad appeared. We also had an escort to our pre-booked cab back to the airport in the morning. There is a private hammam so we could go as a couple - well worth it at the end of a day, though it does need to be pre-booked on the morning of your intended use. So all in all a great stay and a place I would have no hesitation in recommending anyone to stay in.

Travelled with my friend and had the two junior suites on the ground floor. Riad is perfectly located just outside of the souks and easy walking distance from everywhere you’d want to visit. Abdo and all the staff are by far the kindest and most helpful team ever and nothing is ever too much trouble. Really easy to arrange transfers and amazing hamman! Perfect and peaceful location and fabulous trip. Thanks to all for making it great!